Experience

Vectra AI

• United States
• Computer and Network Security
• 400 - 500 Employee

• Vice President of Worldwide Support

  • May 2022 - Present

  Denver Metropolitan Area



Mersive Technologies

• United States
• Information Technology & Services
• 1 - 100 Employee

• Vice President Customer Operations

  • Oct 2019 - May 2022

  Greater Denver Area Responsible for managing and leading Customer Support, IT, Order management and Logistics teams



Boulderthon®

• United States
• Spectator Sports
• 1 - 100 Employee

• Advisory Board Member

  • Dec 2019 - 2022

  Boulder, Co Helping shape the best Marathon in the Happiest City in the U.S. Boulder's First & Only Downtown Marathon & Half Marathon https://www.boulderthon.org/



Temenos

• Switzerland
• Software Development
• 700 & Above Employee

• Vice President Global Customer Care

  • Jan 2019 - Oct 2019

  Broomfield, CO Part of the Temenos after its acquisition of Avoka



Avoka

• United States
• Software Development
• 1 - 100 Employee

• Vice President Global Customer Care

  • Jan 2018 - Jan 2019

  Greater Denver Area Responsible for leading Avoka’s technical support and customer success teams globally.



Rapid7

• United States
• Computer and Network Security
• 700 & Above Employee

• Sr Director of Technical Support

  • Mar 2016 - Jan 2018

  El Segundo, CA Leading a 24x7x365, Rapid7 global technical Support organization with Support Engineers in the U.S., Ireland, Northern Ireland, Japan and Singapore.



Citrix

• United States
• Software Development
• 700 & Above Employee

• Director, Operational Consulting

  • Jun 2013 - Feb 2016

  Fort Lauderdale, FL • M&A operations integration Director. • Responsible for managing all SaaS product and program launches. • Expert in Subscription licensing model. • Responsible for managing large worldwide company operations automation projects

• Director, Worldwide Technical Support

  • Mar 2012 - May 2013

  Fort lauderdale, FL • M&A support integration Director • Worldwide Citrix Cloud products Support director. • Vice Chairman of the TSANet board of Directors

• Director, Americas Technical Support

  • Sep 2007 - Mar 2012

  Fort Lauderdale, FL • Set direction and managed for the Americas Software Support teams. • Implement employee career pathing program worldwide. • Review, respond and positively influence customer sat surveys. • Introduce Social Media for Citrix Support. • Member of the TSANet board of Directors.

• Manager, Frontline and Advanced Support Team EMEA

  • Nov 2005 - Aug 2007

  • Managed strategy and operations for the EMEA Level 1 and Level 2 Support teams. • Responsible for reorganizing the support teams for Citrix Partners and Enterprise Customers in EMEA. • Mentor and train managers and engineers.

• Manager, Advanced Support Team EMEA

  • Oct 2004 - Oct 2005

  Managing a team of 12 engineers supporting Partners and Enterprise customers in EMEA. Introduced Specialization groups for faster resolution

• Escalation Engineer EMEA

  • Mar 2004 - Oct 2004

  Working on escalated cases for Enterprise customers and Partners. Liaising with Third level for private fix build

• Technical Leader Engineer CSN EMEA

  • Mar 2003 - Mar 2004

  Providing support and advice for the offline and online engineers.

• Technical Support Engineer CSN EMEA

  • Dec 2001 - Mar 2003

  Providing technical Support to customers and resellers on Citrix products in EMEA.



Gateway

• United States
• Computer Hardware Manufacturing
• 700 & Above Employee

• Major Account Senior Engineer

  • May 2000 - Nov 2001

• Business and Consumer Technical Support Engineer

  • Nov 1999 - May 2000