Floris Billiet
Sr Director - Client Success at EnergyHub- Claim this Profile
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Dutch Native or bilingual proficiency
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English Native or bilingual proficiency
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French Native or bilingual proficiency
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Spanish Limited working proficiency
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German Limited working proficiency
Topline Score
Bio
Gadi Berman
I have had the pleasure of working with Floris for several years as part of our business partnership with TripAdvisor/Viator through which he played a significant role in making the partnership more solid and more successful. Floris is a true professional that played a key role in our ability to maintain a successful business relationship between Visit A City and TripAdvisor/Viator. I was particularly impressed by Floris’s dedication to us as partners and to the practical and positive attitude he always demonstrated when problems occurred. He holds a very strong analytic line of thinking along with knowledge and control over the required tools which in many cases helped us tackle things in a unique and effective manner. Gadi Berman CEO Visit A City
Mike Nelson, MBA
Floris is a resource and a bank of knowledge. When I first started working with him, he had folders of spreadsheets, notes, past conversations, and marketing examples that he would send me. As we worked more together over the past two years, I saw how that organization and research made him an asset to the company - usually pulling ideas together easily and showing the possible results through forecast models and presentations. He's one that has a strong conviction to his work and is enjoyable to be around.
Gadi Berman
I have had the pleasure of working with Floris for several years as part of our business partnership with TripAdvisor/Viator through which he played a significant role in making the partnership more solid and more successful. Floris is a true professional that played a key role in our ability to maintain a successful business relationship between Visit A City and TripAdvisor/Viator. I was particularly impressed by Floris’s dedication to us as partners and to the practical and positive attitude he always demonstrated when problems occurred. He holds a very strong analytic line of thinking along with knowledge and control over the required tools which in many cases helped us tackle things in a unique and effective manner. Gadi Berman CEO Visit A City
Mike Nelson, MBA
Floris is a resource and a bank of knowledge. When I first started working with him, he had folders of spreadsheets, notes, past conversations, and marketing examples that he would send me. As we worked more together over the past two years, I saw how that organization and research made him an asset to the company - usually pulling ideas together easily and showing the possible results through forecast models and presentations. He's one that has a strong conviction to his work and is enjoyable to be around.
Gadi Berman
I have had the pleasure of working with Floris for several years as part of our business partnership with TripAdvisor/Viator through which he played a significant role in making the partnership more solid and more successful. Floris is a true professional that played a key role in our ability to maintain a successful business relationship between Visit A City and TripAdvisor/Viator. I was particularly impressed by Floris’s dedication to us as partners and to the practical and positive attitude he always demonstrated when problems occurred. He holds a very strong analytic line of thinking along with knowledge and control over the required tools which in many cases helped us tackle things in a unique and effective manner. Gadi Berman CEO Visit A City
Mike Nelson, MBA
Floris is a resource and a bank of knowledge. When I first started working with him, he had folders of spreadsheets, notes, past conversations, and marketing examples that he would send me. As we worked more together over the past two years, I saw how that organization and research made him an asset to the company - usually pulling ideas together easily and showing the possible results through forecast models and presentations. He's one that has a strong conviction to his work and is enjoyable to be around.
Gadi Berman
I have had the pleasure of working with Floris for several years as part of our business partnership with TripAdvisor/Viator through which he played a significant role in making the partnership more solid and more successful. Floris is a true professional that played a key role in our ability to maintain a successful business relationship between Visit A City and TripAdvisor/Viator. I was particularly impressed by Floris’s dedication to us as partners and to the practical and positive attitude he always demonstrated when problems occurred. He holds a very strong analytic line of thinking along with knowledge and control over the required tools which in many cases helped us tackle things in a unique and effective manner. Gadi Berman CEO Visit A City
Mike Nelson, MBA
Floris is a resource and a bank of knowledge. When I first started working with him, he had folders of spreadsheets, notes, past conversations, and marketing examples that he would send me. As we worked more together over the past two years, I saw how that organization and research made him an asset to the company - usually pulling ideas together easily and showing the possible results through forecast models and presentations. He's one that has a strong conviction to his work and is enjoyable to be around.
Experience
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EnergyHub
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United States
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Software Development
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100 - 200 Employee
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Sr Director - Client Success
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Oct 2022 - Present
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Director - Client Success
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Jul 2020 - Oct 2022
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Botify
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United States
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Software Development
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200 - 300 Employee
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Director of Customer Success
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Apr 2019 - Jul 2020
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Tripadvisor
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United States
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Software Development
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700 & Above Employee
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Global Director, Customer Success
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Oct 2016 - Sep 2018
Oversaw international account management for B2B2C product distribution (API, white labels, affiliates) with focus on identification and planning of growth opportunities. Onboarded new partners, led initiatives aimed at maximizing retention, adoption, and overall customer lifetime value, and gathered product development requirements. • Contributed to 2-year consecutive topline revenue growth of +30%, managing all Americas accounts worth 50% of channel. • Trained and headed globally… Show more Oversaw international account management for B2B2C product distribution (API, white labels, affiliates) with focus on identification and planning of growth opportunities. Onboarded new partners, led initiatives aimed at maximizing retention, adoption, and overall customer lifetime value, and gathered product development requirements. • Contributed to 2-year consecutive topline revenue growth of +30%, managing all Americas accounts worth 50% of channel. • Trained and headed globally dispersed account management team, including conduction of performance reviews, and quarterly OKRs. • Consulted with 100+ airlines, content sites, online travel agencies, agent portals, system integrators, loyalty marketing platforms, and hotel brands, integrating and optimizing tours and activities in relevant customer touchpoints and content-marketing initiatives. • Implemented new processes, reducing time to go-live through centralization of documents, revamping customer services guidelines, integration benchmarks, and best practices for online purchase flows and digital marketing channels. • Established new account management framework, including uniform global reporting and partner contact strategy, QBRs and case studies, identification of 30+ growth tactics, 250+ individual opportunities, and sector specific account plans. • Led cross-functional team projects with legal, finance, analytics, customer service, and product management, optimizing processes, products, operations and reporting, handling conflict resolution more efficiently, and enhancing forecasting and budget planning. Show less Oversaw international account management for B2B2C product distribution (API, white labels, affiliates) with focus on identification and planning of growth opportunities. Onboarded new partners, led initiatives aimed at maximizing retention, adoption, and overall customer lifetime value, and gathered product development requirements. • Contributed to 2-year consecutive topline revenue growth of +30%, managing all Americas accounts worth 50% of channel. • Trained and headed globally… Show more Oversaw international account management for B2B2C product distribution (API, white labels, affiliates) with focus on identification and planning of growth opportunities. Onboarded new partners, led initiatives aimed at maximizing retention, adoption, and overall customer lifetime value, and gathered product development requirements. • Contributed to 2-year consecutive topline revenue growth of +30%, managing all Americas accounts worth 50% of channel. • Trained and headed globally dispersed account management team, including conduction of performance reviews, and quarterly OKRs. • Consulted with 100+ airlines, content sites, online travel agencies, agent portals, system integrators, loyalty marketing platforms, and hotel brands, integrating and optimizing tours and activities in relevant customer touchpoints and content-marketing initiatives. • Implemented new processes, reducing time to go-live through centralization of documents, revamping customer services guidelines, integration benchmarks, and best practices for online purchase flows and digital marketing channels. • Established new account management framework, including uniform global reporting and partner contact strategy, QBRs and case studies, identification of 30+ growth tactics, 250+ individual opportunities, and sector specific account plans. • Led cross-functional team projects with legal, finance, analytics, customer service, and product management, optimizing processes, products, operations and reporting, handling conflict resolution more efficiently, and enhancing forecasting and budget planning. Show less
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Lonely Planet
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United States
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Book and Periodical Publishing
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300 - 400 Employee
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Global Director, E-commerce & Partnerships
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Jan 2015 - Sep 2016
Owned 2 P&Ls that included commercial strategy, forecasting, and performance monitoring. Managed globally dispersed operations and customer services team and steered cross-departmental marketing, editorial, and commercial initiatives. • Increased e-commerce sales through innovative and cost-efficient marketing / merchandising programs, achieving +5% growth in orders, and +16% YoY growth in topline revenue, exceeding budget targets 23% in 1st year. • Served as project and product… Show more Owned 2 P&Ls that included commercial strategy, forecasting, and performance monitoring. Managed globally dispersed operations and customer services team and steered cross-departmental marketing, editorial, and commercial initiatives. • Increased e-commerce sales through innovative and cost-efficient marketing / merchandising programs, achieving +5% growth in orders, and +16% YoY growth in topline revenue, exceeding budget targets 23% in 1st year. • Served as project and product manager for re-platforming of online bookshop, including RFI process, functional and technical requirements gathering, competitor and risk analysis, international tax compliance, and design and vendor management. • Drove international roll-out of B2B2C partnerships with deals sites and financial institutions.
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Associate Director, Online Partnerships
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Jan 2014 - Dec 2014
Oversaw P&L responsibility for global affiliate partnerships. Developed key account plans that included revenue and profit projections, business requirements, and risk assessment. Spearheaded goal setting, roadmap, and planning with front- and back-end tech teams. • Directed account management and client services for multiple 6-digit international strategic partnerships, achieving record revenues and profits through product improvement and optimizations, and cultivating senior client… Show more Oversaw P&L responsibility for global affiliate partnerships. Developed key account plans that included revenue and profit projections, business requirements, and risk assessment. Spearheaded goal setting, roadmap, and planning with front- and back-end tech teams. • Directed account management and client services for multiple 6-digit international strategic partnerships, achieving record revenues and profits through product improvement and optimizations, and cultivating senior client relationships and commercial negotiations. • Product-managed the integration, discoverability, and conversion of travel bookings, including definition of functional requirements, quality assurance, A / B testing, analysis, and reporting.
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Acount Manager, Strategic Partnerships
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Aug 2011 - Dec 2013
* Headed all aspects of strategic partner relations that included market analysis and partner selection, business planning, contractual and commercials negotiations, product development, performance analysis, site merchandising, and promotions. * Grew insurance sales 90% YoY and experiences 70% YoY through new landing pages, widgets, and contextual merchandising, and boosted accommodation bookings 35% YoY by designing and building new reservation platform.
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Expedia Group
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United States
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Software Development
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700 & Above Employee
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Digital Marketing Specialist (CRM / SEO)
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May 2010 - Aug 2011
Responsible for the strategy of email campaigns (NL/DE) with a total GBV exceeding £1.5M; developed new pan-European promotions and content planning calendar; set up SEO keyword strategies and link-building campaigns for 8 markets (incl. NL, AT, ES & the Nordics) Responsible for the strategy of email campaigns (NL/DE) with a total GBV exceeding £1.5M; developed new pan-European promotions and content planning calendar; set up SEO keyword strategies and link-building campaigns for 8 markets (incl. NL, AT, ES & the Nordics)
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VI.BE
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Belgium
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Music
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1 - 100 Employee
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Marketing & Sales Manager
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Jan 2007 - Mar 2010
Remodeled the B2B sales strategy – responsible for contracts and negotiations; developed integrated marketing campaigns for events & product launches; planned & executed the first company-wide B2B and B2C CRM system; headed the re-launch of the magazine incl. in-house ad sales and restructuring of distribution while cutting costs by 17 %; introduced a new press & PR strategy. Remodeled the B2B sales strategy – responsible for contracts and negotiations; developed integrated marketing campaigns for events & product launches; planned & executed the first company-wide B2B and B2C CRM system; headed the re-launch of the magazine incl. in-house ad sales and restructuring of distribution while cutting costs by 17 %; introduced a new press & PR strategy.
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La Guardia Flamenca
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Gent Area, Belgium
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Sales & Business manager
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May 2005 - Nov 2009
Co-founded the company, growing it to an organization with over 20 freelancers; developed sales strategy and lead negotiations with clients worldwide Co-founded the company, growing it to an organization with over 20 freelancers; developed sales strategy and lead negotiations with clients worldwide
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Flanders Festival
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Gent Area, Belgium
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Communications Manager
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Jun 2004 - Dec 2006
Developed marketing campaigns; introduced new methods for planning and budgeting; initiated partnerships with new media partners; created an audience development strategy Developed marketing campaigns; introduced new methods for planning and budgeting; initiated partnerships with new media partners; created an audience development strategy
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