Tracy Southern
Head of Technology at Mason Stevens- Claim this Profile
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Topline Score
Bio
Mani Golchini
Tracy is an excellent manager. I had a pleasure of working for over 12 months with her, and she leads by example. Her ability to work through the crisis and develop new ways to achieve the targets were always inspiring. I am delighted to work for and learn from such a highly talented professional.
Christina Jones
Tracy has been a great support in setting up the Central Coast Mariners Brass Band. Without Tracy's commitment and hard work it's unlikely the band would have commenced and it is through her excellent communication and can do it mentality that we are looking forward to a long lasting relationship with the Central Coast Mariners. Tracy has always been my direct contact if I needed something to happen and she immediately raced into action to ensure that our needs were met, whether it be prior to a game or on game day. A true professional in everything that she does, I would highly recommend Tracy to all.
Doug Elliot
When it comes to Sport and Recreation, Tracy is the complete all-rounder. I've had the privilage of being both a student and employee of hers over the years and have seen her succeed in both arenas. Her ability to convert theory into real life effective outcomes makes her invaluable to any organisation.
Mani Golchini
Tracy is an excellent manager. I had a pleasure of working for over 12 months with her, and she leads by example. Her ability to work through the crisis and develop new ways to achieve the targets were always inspiring. I am delighted to work for and learn from such a highly talented professional.
Christina Jones
Tracy has been a great support in setting up the Central Coast Mariners Brass Band. Without Tracy's commitment and hard work it's unlikely the band would have commenced and it is through her excellent communication and can do it mentality that we are looking forward to a long lasting relationship with the Central Coast Mariners. Tracy has always been my direct contact if I needed something to happen and she immediately raced into action to ensure that our needs were met, whether it be prior to a game or on game day. A true professional in everything that she does, I would highly recommend Tracy to all.
Doug Elliot
When it comes to Sport and Recreation, Tracy is the complete all-rounder. I've had the privilage of being both a student and employee of hers over the years and have seen her succeed in both arenas. Her ability to convert theory into real life effective outcomes makes her invaluable to any organisation.
Mani Golchini
Tracy is an excellent manager. I had a pleasure of working for over 12 months with her, and she leads by example. Her ability to work through the crisis and develop new ways to achieve the targets were always inspiring. I am delighted to work for and learn from such a highly talented professional.
Christina Jones
Tracy has been a great support in setting up the Central Coast Mariners Brass Band. Without Tracy's commitment and hard work it's unlikely the band would have commenced and it is through her excellent communication and can do it mentality that we are looking forward to a long lasting relationship with the Central Coast Mariners. Tracy has always been my direct contact if I needed something to happen and she immediately raced into action to ensure that our needs were met, whether it be prior to a game or on game day. A true professional in everything that she does, I would highly recommend Tracy to all.
Doug Elliot
When it comes to Sport and Recreation, Tracy is the complete all-rounder. I've had the privilage of being both a student and employee of hers over the years and have seen her succeed in both arenas. Her ability to convert theory into real life effective outcomes makes her invaluable to any organisation.
Mani Golchini
Tracy is an excellent manager. I had a pleasure of working for over 12 months with her, and she leads by example. Her ability to work through the crisis and develop new ways to achieve the targets were always inspiring. I am delighted to work for and learn from such a highly talented professional.
Christina Jones
Tracy has been a great support in setting up the Central Coast Mariners Brass Band. Without Tracy's commitment and hard work it's unlikely the band would have commenced and it is through her excellent communication and can do it mentality that we are looking forward to a long lasting relationship with the Central Coast Mariners. Tracy has always been my direct contact if I needed something to happen and she immediately raced into action to ensure that our needs were met, whether it be prior to a game or on game day. A true professional in everything that she does, I would highly recommend Tracy to all.
Doug Elliot
When it comes to Sport and Recreation, Tracy is the complete all-rounder. I've had the privilage of being both a student and employee of hers over the years and have seen her succeed in both arenas. Her ability to convert theory into real life effective outcomes makes her invaluable to any organisation.
Credentials
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ITIL4
AXELOS Global Best PracticeAug, 2023- Nov, 2024 -
Fellow of the Governance Institute of Australia (FGIA)
Governance Institute of AustraliaMay, 2019- Nov, 2024 -
Prince 2 Agile Shift Practioner
PM-Partners groupDec, 2018- Nov, 2024 -
Certified SAFe® 6 Agilist
Scaled Agile, Inc.Oct, 2023- Nov, 2024 -
PRINCE2 Agile® Foundation & Practitioner
PM-Partners groupDec, 2018- Nov, 2024 -
Certified Scrum Product Owner® (CSPO®)
Scrum AllianceAug, 2018- Nov, 2024 -
Certified ScrumMaster® (CSM®)
Scrum AllianceSep, 2018- Nov, 2024
Experience
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Mason Stevens
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Australia
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Financial Services
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1 - 100 Employee
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Head of Technology
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Jan 2023 - Present
Set up and led the PMO, technical specialists and program teams across the business (matrix management), mentored project managers to ensure effective/efficient project delivery with embedded and understood SDLC best practice. Built and led PM practice embedding project related frameworks, processes and procedures. Introduced PID, schedule, weekly project reports, RAID logs, change request process, and project board reports with SDLC structure, and use of Jira to track/report progression… Show more Set up and led the PMO, technical specialists and program teams across the business (matrix management), mentored project managers to ensure effective/efficient project delivery with embedded and understood SDLC best practice. Built and led PM practice embedding project related frameworks, processes and procedures. Introduced PID, schedule, weekly project reports, RAID logs, change request process, and project board reports with SDLC structure, and use of Jira to track/report progression to allow for accurate reporting of delivery programs. Embedded use of agile ceremonies, Jira, and Confluence, and restructured the technical team of product owners, developers, and analyst-testers to produce business requirements with technical detail, undertake backlog grooming, sprint planning and release into production. Shifted from waterfall towards agile delivery. Mentored and empowered the 10-person internal team of infrastructure engineers, program/project managers, developers, and analyst-testers and used OKRS (performance management) to link work directly to business strategy; and wrote the commercial contracts for technical vendors (FNZ), driving their 25-person vendor teams to an on time, on scope delivery. Show less Set up and led the PMO, technical specialists and program teams across the business (matrix management), mentored project managers to ensure effective/efficient project delivery with embedded and understood SDLC best practice. Built and led PM practice embedding project related frameworks, processes and procedures. Introduced PID, schedule, weekly project reports, RAID logs, change request process, and project board reports with SDLC structure, and use of Jira to track/report progression… Show more Set up and led the PMO, technical specialists and program teams across the business (matrix management), mentored project managers to ensure effective/efficient project delivery with embedded and understood SDLC best practice. Built and led PM practice embedding project related frameworks, processes and procedures. Introduced PID, schedule, weekly project reports, RAID logs, change request process, and project board reports with SDLC structure, and use of Jira to track/report progression to allow for accurate reporting of delivery programs. Embedded use of agile ceremonies, Jira, and Confluence, and restructured the technical team of product owners, developers, and analyst-testers to produce business requirements with technical detail, undertake backlog grooming, sprint planning and release into production. Shifted from waterfall towards agile delivery. Mentored and empowered the 10-person internal team of infrastructure engineers, program/project managers, developers, and analyst-testers and used OKRS (performance management) to link work directly to business strategy; and wrote the commercial contracts for technical vendors (FNZ), driving their 25-person vendor teams to an on time, on scope delivery. Show less
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FNZ Group
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United Kingdom
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Financial Services
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700 & Above Employee
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Program Director - Client: NABTrade
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Aug 2019 - Jan 2023
Delivered all digital change to meet regulatory and performance needs plus removed significant technical debt for NAB’s wealth trade platform (NABTrade). Collaborated with NAB Senior stakeholders and executives including SLA and milestone reports, guidance and advice, and led a technical FNZ team of 20-45 professionals across solution consulting, development, quality assurance, infrastructure, architects, and security engineers, supported by delivery leads and project coordinators. Delivered… Show more Delivered all digital change to meet regulatory and performance needs plus removed significant technical debt for NAB’s wealth trade platform (NABTrade). Collaborated with NAB Senior stakeholders and executives including SLA and milestone reports, guidance and advice, and led a technical FNZ team of 20-45 professionals across solution consulting, development, quality assurance, infrastructure, architects, and security engineers, supported by delivery leads and project coordinators. Delivered business agility, technical resilience, and ensured IT security that NAB’s trading customers’ demand and FNZ expect. Lead the change management function. Lead Project Director in APAC directing project frameworks by working with UK-based enterprise-wide PMO to develop and implement PMO processes and procedures, manage the project scope, and drive project realisation during an unprecedented APAC growth period. Facilitated project management training for new and existing team members as necessary, whilst developing centre-of-excellence program and project delivery methodologies, processes and tools. Show less Delivered all digital change to meet regulatory and performance needs plus removed significant technical debt for NAB’s wealth trade platform (NABTrade). Collaborated with NAB Senior stakeholders and executives including SLA and milestone reports, guidance and advice, and led a technical FNZ team of 20-45 professionals across solution consulting, development, quality assurance, infrastructure, architects, and security engineers, supported by delivery leads and project coordinators. Delivered… Show more Delivered all digital change to meet regulatory and performance needs plus removed significant technical debt for NAB’s wealth trade platform (NABTrade). Collaborated with NAB Senior stakeholders and executives including SLA and milestone reports, guidance and advice, and led a technical FNZ team of 20-45 professionals across solution consulting, development, quality assurance, infrastructure, architects, and security engineers, supported by delivery leads and project coordinators. Delivered business agility, technical resilience, and ensured IT security that NAB’s trading customers’ demand and FNZ expect. Lead the change management function. Lead Project Director in APAC directing project frameworks by working with UK-based enterprise-wide PMO to develop and implement PMO processes and procedures, manage the project scope, and drive project realisation during an unprecedented APAC growth period. Facilitated project management training for new and existing team members as necessary, whilst developing centre-of-excellence program and project delivery methodologies, processes and tools. Show less
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NSW Department of Customer Service
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Australia
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Government Administration
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700 & Above Employee
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Director, Business Program Management and PMO
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Apr 2018 - Jul 2019
Implemented Treasury’s strategic and mandated policy changes related to taxes, fines, debts and grant administration by delivering Revenue NSW’s project portfolio. Provided governance and assured project delivery. My team of PMs, BAs, PMO analysts and agile coaches provided high quality services that met time, cost and scope parameters, and gave executives critical information to make quality decisions. Expert and authoritative advice was provided to senior executives on governance, risk… Show more Implemented Treasury’s strategic and mandated policy changes related to taxes, fines, debts and grant administration by delivering Revenue NSW’s project portfolio. Provided governance and assured project delivery. My team of PMs, BAs, PMO analysts and agile coaches provided high quality services that met time, cost and scope parameters, and gave executives critical information to make quality decisions. Expert and authoritative advice was provided to senior executives on governance, risk, change controls, portfolio delivery, and reporting. Show less Implemented Treasury’s strategic and mandated policy changes related to taxes, fines, debts and grant administration by delivering Revenue NSW’s project portfolio. Provided governance and assured project delivery. My team of PMs, BAs, PMO analysts and agile coaches provided high quality services that met time, cost and scope parameters, and gave executives critical information to make quality decisions. Expert and authoritative advice was provided to senior executives on governance, risk… Show more Implemented Treasury’s strategic and mandated policy changes related to taxes, fines, debts and grant administration by delivering Revenue NSW’s project portfolio. Provided governance and assured project delivery. My team of PMs, BAs, PMO analysts and agile coaches provided high quality services that met time, cost and scope parameters, and gave executives critical information to make quality decisions. Expert and authoritative advice was provided to senior executives on governance, risk, change controls, portfolio delivery, and reporting. Show less
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Office of Sport
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Australia
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Government Administration
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100 - 200 Employee
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Director, Major Projects - Sport Infrastructure Group
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Dec 2016 - Apr 2018
Directed an annual $500 million budget to implement 4-10 new major sports infrastructure programs to meet legislative, strategic and government requirements, commencing delivery of the $2bn NSW Sports Stadia Program. The branch focus is to drive economic growth in the visitor economy by investing in critical infrastructure to secure and retain major sports and entertainment events for NSW. I directed and maintained business cases, steering committee papers, presentations, and project plans and… Show more Directed an annual $500 million budget to implement 4-10 new major sports infrastructure programs to meet legislative, strategic and government requirements, commencing delivery of the $2bn NSW Sports Stadia Program. The branch focus is to drive economic growth in the visitor economy by investing in critical infrastructure to secure and retain major sports and entertainment events for NSW. I directed and maintained business cases, steering committee papers, presentations, and project plans and establish appropriate governance and reporting requirements. Show less Directed an annual $500 million budget to implement 4-10 new major sports infrastructure programs to meet legislative, strategic and government requirements, commencing delivery of the $2bn NSW Sports Stadia Program. The branch focus is to drive economic growth in the visitor economy by investing in critical infrastructure to secure and retain major sports and entertainment events for NSW. I directed and maintained business cases, steering committee papers, presentations, and project plans and… Show more Directed an annual $500 million budget to implement 4-10 new major sports infrastructure programs to meet legislative, strategic and government requirements, commencing delivery of the $2bn NSW Sports Stadia Program. The branch focus is to drive economic growth in the visitor economy by investing in critical infrastructure to secure and retain major sports and entertainment events for NSW. I directed and maintained business cases, steering committee papers, presentations, and project plans and establish appropriate governance and reporting requirements. Show less
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Venues NSW
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Australia
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Entertainment Providers
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1 - 100 Employee
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Manager, Projects and Development
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Jun 2016 - Dec 2016
Delivered investment into major sports infrastructure. I decommissioned Parramatta Stadium to make way for the new Western Sydney Stadium, and delivered the Hunter Sporting Precinct Concept Masterplan. My work involved coordinating infrastructure gateway assurance, cabinet submissions, Minister briefs and budget estimates, and responding to external stakeholders on behalf of the agency. Delivered investment into major sports infrastructure. I decommissioned Parramatta Stadium to make way for the new Western Sydney Stadium, and delivered the Hunter Sporting Precinct Concept Masterplan. My work involved coordinating infrastructure gateway assurance, cabinet submissions, Minister briefs and budget estimates, and responding to external stakeholders on behalf of the agency.
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Central Coast Mariners Football Club
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Australia
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Spectator Sports
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1 - 100 Employee
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General Manager - Major Projects and Strategic Partnerships
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Oct 2013 - Jul 2016
Delivered the Central Coast Mariners FC sports infrastructure program. Facilities include two tournament quality football pitches with coaching/players amenities,10 all-weather synthetic pitch football centre, a 6-lane 25 metre indoor swimming pool and hydrotherapy centre, and the 6-storey office structure that houses GP services, a skin cancer clinic, physiotherapy, pathology and other specialists services. I also managed the corporate operations of the professional football club… Show more Delivered the Central Coast Mariners FC sports infrastructure program. Facilities include two tournament quality football pitches with coaching/players amenities,10 all-weather synthetic pitch football centre, a 6-lane 25 metre indoor swimming pool and hydrotherapy centre, and the 6-storey office structure that houses GP services, a skin cancer clinic, physiotherapy, pathology and other specialists services. I also managed the corporate operations of the professional football club including acting in the CEO position for 3 months over the busy November 2013 mid-season/transfer period. I was seconded to the innovative International Football Independent School for 12 months as Business Manager to develop corporate services, improve commerciality, gain State Futsal Club status, and manage capital projects. Show less Delivered the Central Coast Mariners FC sports infrastructure program. Facilities include two tournament quality football pitches with coaching/players amenities,10 all-weather synthetic pitch football centre, a 6-lane 25 metre indoor swimming pool and hydrotherapy centre, and the 6-storey office structure that houses GP services, a skin cancer clinic, physiotherapy, pathology and other specialists services. I also managed the corporate operations of the professional football club… Show more Delivered the Central Coast Mariners FC sports infrastructure program. Facilities include two tournament quality football pitches with coaching/players amenities,10 all-weather synthetic pitch football centre, a 6-lane 25 metre indoor swimming pool and hydrotherapy centre, and the 6-storey office structure that houses GP services, a skin cancer clinic, physiotherapy, pathology and other specialists services. I also managed the corporate operations of the professional football club including acting in the CEO position for 3 months over the busy November 2013 mid-season/transfer period. I was seconded to the innovative International Football Independent School for 12 months as Business Manager to develop corporate services, improve commerciality, gain State Futsal Club status, and manage capital projects. Show less
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Central Coast Council
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Australia
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Government Administration
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700 & Above Employee
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Manager, Sport Development, Recreation and Projects
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Jul 2007 - Oct 2013
Directed the sports development unit and delivered community sport and recreational policies, facilities, events, services and infrastructure projects that met community needs. Responsibilities included the whole of life planning and maintenance of Council’s sport and recreation assets across Council’s sports field complexes (36), leisure centres (2), swimming pools (3), tennis complexes (7) and associated active recreation space, coordinating substantial grant procurement and capital works… Show more Directed the sports development unit and delivered community sport and recreational policies, facilities, events, services and infrastructure projects that met community needs. Responsibilities included the whole of life planning and maintenance of Council’s sport and recreation assets across Council’s sports field complexes (36), leisure centres (2), swimming pools (3), tennis complexes (7) and associated active recreation space, coordinating substantial grant procurement and capital works programs, development of lease and licensing of sports facilities, plus the procurement of significant sports events to the region to boost economic development. Show less Directed the sports development unit and delivered community sport and recreational policies, facilities, events, services and infrastructure projects that met community needs. Responsibilities included the whole of life planning and maintenance of Council’s sport and recreation assets across Council’s sports field complexes (36), leisure centres (2), swimming pools (3), tennis complexes (7) and associated active recreation space, coordinating substantial grant procurement and capital works… Show more Directed the sports development unit and delivered community sport and recreational policies, facilities, events, services and infrastructure projects that met community needs. Responsibilities included the whole of life planning and maintenance of Council’s sport and recreation assets across Council’s sports field complexes (36), leisure centres (2), swimming pools (3), tennis complexes (7) and associated active recreation space, coordinating substantial grant procurement and capital works programs, development of lease and licensing of sports facilities, plus the procurement of significant sports events to the region to boost economic development. Show less
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Program Management - sport, leisure, fitness sector
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Sydney, Australia
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Program Manager and Consultant
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Feb 2005 - Jul 2007
Consulted across the leisure sector: - Launched the $8 million LivingWell Premier Health Club and Spa at the iconic Hilton Hotel in Sydney’s CBD. Structured the operations, recruited and led the team, and delivered membership sales. - Won contracts and restructured operations for new corporate health at Woolworths Norwest HQ and Delhi Road Business Park, North Ryde - Managed the NSW, ACT and QLD operations, sales and training for 40+ franchised Fitness Studios. Consulted across the leisure sector: - Launched the $8 million LivingWell Premier Health Club and Spa at the iconic Hilton Hotel in Sydney’s CBD. Structured the operations, recruited and led the team, and delivered membership sales. - Won contracts and restructured operations for new corporate health at Woolworths Norwest HQ and Delhi Road Business Park, North Ryde - Managed the NSW, ACT and QLD operations, sales and training for 40+ franchised Fitness Studios.
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Leisure Australia
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Sydney, Australia
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General Manager
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Jan 2001 - Jan 2004
Worked in partnership with several NSW Councils to manage, develop and provide leisure, recreation and community facilities and programs for the local community. Managed a team of 5 Centre Managers and their centres each having an average turnover of $1.5 - 2.5 million. Ensured contract compliance, reporting and monitoring to meet sales targets and community engagement. Worked in partnership with several NSW Councils to manage, develop and provide leisure, recreation and community facilities and programs for the local community. Managed a team of 5 Centre Managers and their centres each having an average turnover of $1.5 - 2.5 million. Ensured contract compliance, reporting and monitoring to meet sales targets and community engagement.
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University College Birmingham
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United Kingdom
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Higher Education
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500 - 600 Employee
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Lecturer / Head of Leisure
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Sep 1993 - Dec 2000
Lecturer and Head of Year for BA (hons) in Leisure Management. Specialised in Leisure Planning, Venue Management, Sport Psychology, Sport Coaching and Human Performance related subject areas. Had management responsibilities for Year 2 BA students and for leisure facilities that included a health club, multi-use sports centre, and soccer and rugby pitches. Lecturer and Head of Year for BA (hons) in Leisure Management. Specialised in Leisure Planning, Venue Management, Sport Psychology, Sport Coaching and Human Performance related subject areas. Had management responsibilities for Year 2 BA students and for leisure facilities that included a health club, multi-use sports centre, and soccer and rugby pitches.
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Pearson
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United Kingdom
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Education
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700 & Above Employee
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External Verifier
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Apr 1997 - Apr 2000
A consultant position where I externally verified and assessed sports coaching and sports/fitness related courses for a number of RTOs including further education colleges, professional sports clubs, such as St Helen's Rugby League Club, Barnet FC, and private RTO providers across the UK. A consultant position where I externally verified and assessed sports coaching and sports/fitness related courses for a number of RTOs including further education colleges, professional sports clubs, such as St Helen's Rugby League Club, Barnet FC, and private RTO providers across the UK.
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Education
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2010 - 2013
University of Newcastle
Master of Business Administration (MBA), Distinction -
1995 - 1997
The University of Birmingham
Master of Social Science, Leisure and Tourism Management -
1989 - 1993
University of Brighton
Bachelor of Education (hons), Physical Education and Science
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