Experience

Annecto

• Australia
• Civic and Social Organizations
• 100 - 200 Employee

• Contract Management & Facilities Assistant

  • Jan 2021 - Present



Yellow Pages Australia

• Australia
• Advertising Services
• 1 - 100 Employee

• 2iC Proactive Service Team & Account Manager

  • Apr 2018 - Jan 2021

  Awards * High Achiever Award 2019; Month 8 for Retention & Month 9 Upsell Revenue * Month 9 2019; Incentive Winner - Call Centre * MVP Award Winner 2019; Month 11 * Runner-up 2019 Yellow Heroes Program Skills * Knowledge in all Yellow proprietary products * Recommend & maintain marketing campaigns to target clients' needs across multiple marketing platforms; SEO, SEM, Digital Display, Website & Email Campaigns * Build & maintain exceptional client & stakeholder relations * Identifying growth opportunities * Drive customer advocacy, to aid in delivering win-win scenarios * Proactively manage large portfolio of customers * Client Retention Specialist * Experienced in software & application systems: Salesforce, Marshall, MS Office Suite, Adobe, Canva, InShot, WeTeachMe, Mailchimp, Pitcher, SEM Rush & Silktide. Show less



Mr Lawrence

• 67 Beach Street Port Melbourne

• Front of House Attendant/Supervisor

  • Nov 2015 - Oct 2017

  Key skills: * Customer Service * Face-to-face sales * Conflict resolution * Staff Management * Attention to detail * Handling of money & balancing takings * Report writing * Strong communication & rapport-building * Bar service * Hosting Key skills: * Customer Service * Face-to-face sales * Conflict resolution * Staff Management * Attention to detail * Handling of money & balancing takings * Report writing * Strong communication & rapport-building * Bar service * Hosting



Here Kitty Kitty

• Yarraville

• Owner

  • 2010 - 2014

  Owner & Designer of online children's clothing & toy boutique - Here Kitty Kitty. Key skills: * Product Development * Sourcing of materials * Design & Manufacture * Identifying market trends * Photography & Marketing Owner & Designer of online children's clothing & toy boutique - Here Kitty Kitty. Key skills: * Product Development * Sourcing of materials * Design & Manufacture * Identifying market trends * Photography & Marketing



Foxtel Group

• Australia
• Entertainment Providers
• 700 & Above Employee

• Technical Support Specialist

  • Feb 2006 - 2010

  Key achievments: * Customer service, IT & technical-related phone support * Forming & building upon customer relations * Troubleshooting & problem-solving issues relating to Foxtel equipment & its relationship to consumer-owned devices across multiple platforms * Meeting & exceeding deparmental & individual/team KPIs * Conflict resolution Key achievments: * Customer service, IT & technical-related phone support * Forming & building upon customer relations * Troubleshooting & problem-solving issues relating to Foxtel equipment & its relationship to consumer-owned devices across multiple platforms * Meeting & exceeding deparmental & individual/team KPIs * Conflict resolution