Jordan Mitchell
Customer Care Agent at Patron Technology- Claim this Profile
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Bio
Credentials
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RAMP Certified
Pennsylvania Liquor Control BoardMar, 2019- Oct, 2024
Experience
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Patron Technology
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United States
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Events Services
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1 - 100 Employee
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Customer Care Agent
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Sep 2022 - Present
I am responsible for answering emails and phone calls regarding the hundreds of events Patron Technology / ShowClix tickets for. The main application I use every day is Salesforce for email management and Dialpad for incoming phone calls. I practice time management, strong customer satisfaction and excellent email writing skills. I am responsible for answering emails and phone calls regarding the hundreds of events Patron Technology / ShowClix tickets for. The main application I use every day is Salesforce for email management and Dialpad for incoming phone calls. I practice time management, strong customer satisfaction and excellent email writing skills.
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Flyspace Productions
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United States
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Events Services
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1 - 100 Employee
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Operations Assistant / Event Supervisor
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Nov 2017 - Jan 2023
Operations Assistant Participates in the full execution of Pittsburgh’s music and art festivals and events. Responsible for event preparation and promotion, venue design and assembly according to clients’ specifications, and delivering first class customer service during event in order to obtain satisfactory results for both clients and event attendees. Merchandise Assistant Provides operational support for merchandise during FlySpace curated festivals and events. Responsible for creating and maintaining a presentable merchandise space, handling money and using POS system, and settling with bands or artists after shows. Event Supervisor Prepares for private events prior to event day and follows event layouts and specifications created by clients. Supervises event and ensures any assistance needed for event from client. Strikes private event and prepares for following events
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Lighthouse Immersive, inc
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Canada
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Entertainment Providers
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100 - 200 Employee
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Box Office Assistant
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Oct 2021 - Feb 2022
I demonstrated excellent customer service by selling tickets to patrons of the Immersive Van Gogh Experience Exhibit. This position allowed me to gain knowledge and comfort in using HappyFox, which was the app we used for all incoming emails regarding the exhibit. I also used the Universe online platform to sell, upgrade, edit, resell, and refund all purchases made by patrons for the exhibit. I demonstrated excellent customer service by selling tickets to patrons of the Immersive Van Gogh Experience Exhibit. This position allowed me to gain knowledge and comfort in using HappyFox, which was the app we used for all incoming emails regarding the exhibit. I also used the Universe online platform to sell, upgrade, edit, resell, and refund all purchases made by patrons for the exhibit.
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CID Entertainment
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United States
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Musicians
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1 - 100 Employee
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Ambassador
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Jul 2019 - Jul 2020
This job opportunity got me in touch with CID Entertainment events that needed same day, on site operations assistance. This job opportunity got me in touch with CID Entertainment events that needed same day, on site operations assistance.
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HEAR Corp
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United States
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Medical Equipment Manufacturing
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Project Assistant
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Nov 2019 - Feb 2020
Assisted project administrator and managers in the production of the Pittsburgh Lumaze event. Duties included maximizing productivity while operating within a tight deadline in order to build and set lighting displays and installations in accordance with the event’s warehouse diagram. Assisted project administrator and managers in the production of the Pittsburgh Lumaze event. Duties included maximizing productivity while operating within a tight deadline in order to build and set lighting displays and installations in accordance with the event’s warehouse diagram.
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PromoWest Productions
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United States
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Musicians
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1 - 100 Employee
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Guest Services and Box Office Associate
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Dec 2018 - Nov 2019
Guest Services and Box Office Associate Offered operational assistance during events in order to ensure timelines were followed and administrative policies were upheld. Provided box office services to guests and ensured customer satisfaction upon distributing tickets and other promotional materials Guest Services and Box Office Associate Offered operational assistance during events in order to ensure timelines were followed and administrative policies were upheld. Provided box office services to guests and ensured customer satisfaction upon distributing tickets and other promotional materials
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Hangout Music Fest
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United States
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Entertainment Providers
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1 - 100 Employee
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Intern
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May 2019 - May 2019
Completed two-week internship program with Hangout Music Festival - Worked hands on with the VIP department during festival - Worked under the Creative Director of the festival for the days prior to the festival weekend - Engaged with festival operations and hospitality - Helped prepare festival activations Completed two-week internship program with Hangout Music Festival - Worked hands on with the VIP department during festival - Worked under the Creative Director of the festival for the days prior to the festival weekend - Engaged with festival operations and hospitality - Helped prepare festival activations
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Guest Services Associate
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Feb 2018 - May 2019
Responsible for greeting and scanning tickets for attendees of special events, music concerts and sports games, helped seat guests and be of assistance of events as an usher, and supervised the front gates of Highmark Stadium. Responsible for greeting and scanning tickets for attendees of special events, music concerts and sports games, helped seat guests and be of assistance of events as an usher, and supervised the front gates of Highmark Stadium.
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Education
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2017 - 2021
Point Park University
Bachelor's degree, SAE Managment
Community
