Experience

Smalley

• United States
• Mechanical Or Industrial Engineering
• 100 - 200 Employee

• Senior Customer Service Representative

  • May 2022 - Present



Engis Corporation

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Lead, Hyprez Products / Customer Service Admin

  • Jun 2017 - May 2022

  As the Hyprez Customer Service Team Leader I am supervising the team and managing customer orders, pricing, manufacturing orders, and all related tasks using M3 - H5 / Movex and infor CRM. In this dual-role I also handle account maintenance and general customer service for all product teams, customer account updates, invoice adjustments, vendor documents, and portal admin. As the Hyprez Customer Service Team Leader I am supervising the team and managing customer orders, pricing, manufacturing orders, and all related tasks using M3 - H5 / Movex and infor CRM. In this dual-role I also handle account maintenance and general customer service for all product teams, customer account updates, invoice adjustments, vendor documents, and portal admin.



Salter Labs

• United States
• Medical Device
• 1 - 100 Employee

• Data Entry Clerk

  • May 2017 - May 2017

  Short-term contract Data entry project Short-term contract Data entry project



Pactiv Evergreen Inc.

• United States
• Packaging and Containers Manufacturing
• 700 & Above Employee

• eProcurement Specialist

  • Nov 2016 - May 2017

  6 month contract positionI assisted the buyer and the procurement department. My work included adding vendors to the online purchasing mall, vendor invoice reconciling, and the MRO improvement project.

• Website Project Assistant

  • Oct 2016 - Oct 2016

  Short-term contractReporting to the IT Director, I assisted the Lead Graphic Designer with preparation for new website launch, created spreadsheets and used V-Lookup to compare data, researched and located images, proofread final selections, and checked for accuracy.



Akorn Pharmaceuticals

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Contract Analyst

  • Feb 2016 - Aug 2016

  6 month contract position. I was part of a team that managed pharmaceutical contracts. My responsibilities included maintaining customer account information, updating prices, verifying accuracy, interpreting contract information, and verfying rebates. I communicated with customers and various internal departments including sales, customer service, accounting, and management. Utilizing Oracle JD Edwards, iContracts, and V-Lookup, I replied to requests for pricing information. I extracted information from Salesforce/Veeva to provide reports for meetings. During my time here I was trained in all Pharmaceutical Contracts Analyst functions including RFP and ROFR quote processes, and Rebate Validation.



The Chenille Kraft Company

• Gurnee, Illinois

• Product Safety Manager

  • Aug 2014 - Jan 2016

  As the Product Safety Manager I worked closely with testing labs to ensure our products meet all current safety requirements in order to bring a more enjoyable experience to arts and crafts enthusiasts of all ages. The primary focus of this position was Consumer Safety and Quality Control by meeting ASTM F963 standards and CPSIA Compliance. In November 2014 my responsibilities were expanded to include a role on our Social Media Marketing team to help coordinate activities on social media sites. In addition to Product Safety Project Management and Social Media Coordination, I handled Administration, Accounts Receivable, and Customer Service as needed. The Chenille Kraft Company distributed arts and crafts products to educational and art supply retailers. Chenille Kraft was acquired by Pacon Corp in January 2016.



Encompass Group, LLC

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Administrative Coordinator/Customer Service Representative - The Pillow Factory

  • Nov 2013 - May 2014

  Filled the need for a subject-matter expert to help employees transition following a system conversion from Great Plains to Movex / M3. I reviewed Movex training with office employees and answered ongoing usage questions, handled reception desk, customer service, sample requests, data entry, and assisted the shipping department. I was able to create a more efficient environment by organizing portions of the office area and streamlining processes where possible to eliminate waste. I also created documents for the customer service manual. The Pillow Factory is a major supplier to the Hospital/Healthcare and Hospitality industries.



Encompass Group, LLC

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Account Manager/Customer Service Representative - White Swan Brands

  • Jan 2009 - Aug 2012

  As the senior member of the department, I continued to maintain and improve customer relationships within the healthcare uniform manufacturing industry. I managed accounts, working with the planning department to deliver custom manufactured products, helped the sales team monitor profit margins, provided support for 2 sales reps covering over 400 accounts, and retrieved and processed EDI orders using Movex / M3.I also handled special projects for the customer service manager and assisted the financial services department in collecting past due accounts.First Place winner in the Spring 2012 Jockey Scrubs licensed product placement promotion.

• Key Account Manager - White Swan Brands

  • Aug 1995 - Jan 2009

  In this role I handled the daily activities for multiple key accounts and $6M in revenue. The work primarily involved project management as a liaison between the sales team, vendors, and customers. The projects were coordinated with purchasing, engineering, distribution, and other internal departments from start to finish, to provide on-time delivery of custom-made programs. The process included choosing fabrics, prints, color palettes, coordinating trim selections, and quality assurance. It also involved monitoring production schedules, verifying shipping and receiving information, using queries, creating spreadsheets and pivot tables, and order entry in Movex / M3.I also assisted marketing with catalog proofreading and cover letter writing.Received "Secret Weapon" award in 2000.



Ottenheimer, Inc

• Account Coordinator Custom Programs

  • Jun 1993 - Aug 1995

  As the Account Coordinator I was responsible for managing uniform orders for the 4,000 stores in the Wendy's International hamburger chain. Prioritizing shipments, monitoring stock levels, consulting with forecasting and planning, creating reports for sales reps, and providing customer service were the primary activities.

• Inbound Sales Representative

  • Feb 1989 - Jun 1993

  I enjoyed working in this busy multi-divisional call center, selling both healthcare uniforms to retail stores and custom uniform programs. The position involved upselling, notifying customers of current promotions, identifying possible new business, and all typical customer service tasks.