Experience

Western Health Advantage

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Population Health Management Manager

  • Mar 2021 - Present

• Senior Clinical Analyst

  • Jan 2017 - Mar 2021

  Interface with contracted entities, medical groups, employers, and regulatory agencies on data or reporting requests and produce reports necessary for clinical oversight and quality process improvement. Identify and communicate opportunities for improvement through analysis of trends; report findings to CMO Served as a project manager for internal clinical, compliance, and IT operations for Medicare Advantage implementation Research and analyze existing socioeconomic disparities… Show more Interface with contracted entities, medical groups, employers, and regulatory agencies on data or reporting requests and produce reports necessary for clinical oversight and quality process improvement. Identify and communicate opportunities for improvement through analysis of trends; report findings to CMO Served as a project manager for internal clinical, compliance, and IT operations for Medicare Advantage implementation Research and analyze existing socioeconomic disparities amongst membership and implement interventions through the newly developed Population Health Management Program Collaborate with CMO's management team, business intelligence, and data analytics team to contribute ideas and formulate strategies to accomplish internal and external goals Prepare external facing presentations Participate in external client quality review meetings Member of the Data Quality Governance and Business Intelligence Committees



Sutter Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Family Medicine Residency Coordinator

  • Sep 2015 - Jan 2017

  Served as a liaison between program directors, program manager, clinic manager, residents, chief residents, and faculty. Notarized verification documentation and medical applications for physicians Oversaw all aspects of the Sutter Health Family Medicine individual resident and continuity clinic schedules. Coordinated department education conferences, physician-trainee workshops, and helped facilitate all major projects within the residency program including graduation, retreats… Show more Served as a liaison between program directors, program manager, clinic manager, residents, chief residents, and faculty. Notarized verification documentation and medical applications for physicians Oversaw all aspects of the Sutter Health Family Medicine individual resident and continuity clinic schedules. Coordinated department education conferences, physician-trainee workshops, and helped facilitate all major projects within the residency program including graduation, retreats, orientation, continuum, and resident recruitment.

• Program Assistant

  • Jun 2014 - Sep 2015

  Typed diverse correspondence, produced graphics, coordinated appointments/meetings, maintained files, completed special and diverse projects and assignments while maintaining confidentiality of information. Maintained a high level of responsiveness to physicians participating in the program and community partners. Worked closely with other physicians and their staff to ensure continuity of support for the department and programs.



One Medical Group

• United States
• Medical Practices

• Administrative Assistant

  • Nov 2013 - May 2014

  Scheduled appointments for new and existing patients. Coordinated patient continuation of care through obtaining insurance authorizations, specialist referrals, and corresponding with various sectors of health care. Handled high volume of calls and email correspondence and triaged patients accordingly. Researched billing issues and served as a patient advocate. Scheduled appointments for new and existing patients. Coordinated patient continuation of care through obtaining insurance authorizations, specialist referrals, and corresponding with various sectors of health care. Handled high volume of calls and email correspondence and triaged patients accordingly. Researched billing issues and served as a patient advocate.



UC Davis Health System

• United States
• Medical Practices

• Intern

  • Feb 2013 - May 2013

  Participated in a focus group to develop a new mission statement for cancer center Analyzed data to reveal cost savings associated with employing students and volunteers Served as a member of the panel during student assistant and supervisor interviews Contributed to the creation of the operational assessment in the strategic plan Attended staff meetings and recorded minutes Participated in a focus group to develop a new mission statement for cancer center Analyzed data to reveal cost savings associated with employing students and volunteers Served as a member of the panel during student assistant and supervisor interviews Contributed to the creation of the operational assessment in the strategic plan Attended staff meetings and recorded minutes



California Department of Consumer Affairs

• United States
• Consumer Services
• 1 - 100 Employee

• Student Assistant

  • Feb 2010 - Jul 2010

  Operated scanners, photocopiers, fax machines, voice mail systems, and personal computers Communicated with customers, employees, and other individuals to answer questions, explain information, and address complaints Utilized Microsoft Access and Word to conduct mail merges Operated scanners, photocopiers, fax machines, voice mail systems, and personal computers Communicated with customers, employees, and other individuals to answer questions, explain information, and address complaints Utilized Microsoft Access and Word to conduct mail merges



Comcast Cable

• Customer Account Executive

  • Jan 2008 - Jan 2010

  Answered incoming calls regarding technical questions, and resolved problems related to Comcast products Effectively gained customer’s cooperation to work through troubleshooting process Assisted customers by providing information and resolving their complaints Answered incoming calls regarding technical questions, and resolved problems related to Comcast products Effectively gained customer’s cooperation to work through troubleshooting process Assisted customers by providing information and resolving their complaints