Experience

TheFork, a Tripadvisor company

• France
• Technology, Information and Internet
• 700 & Above Employee

• Customer Care Subject Matter Expert

  • Apr 2019 - Present

  Barcelona, Catalonia, Spain -Creating an inspiring team environment with an open and inclusive communication culture. -Helping with solving technical issues, disputes, and fraud. Escalation and follow-up of complex cases by handling the communication with other departments involved. -Monitoring all incoming client queries received in order to organize and prioritize urgent requests. -Providing continuous feedback to improve department work procedures and ensure they always meet the company policy. -Quality… Show more -Creating an inspiring team environment with an open and inclusive communication culture. -Helping with solving technical issues, disputes, and fraud. Escalation and follow-up of complex cases by handling the communication with other departments involved. -Monitoring all incoming client queries received in order to organize and prioritize urgent requests. -Providing continuous feedback to improve department work procedures and ensure they always meet the company policy. -Quality feedback of agent's performances by filling up dedicated reports and dashboards based on promptly given instructions provided according to deadlines. -Providing coaching and constantly follow-up to the new staff to deliver the highest standard of service to clients.

• Senior Customer Care Specialist

  • Sep 2017 - Apr 2019

  Barcelona, Spain -Working for different language speaker markets. -Providing high support to clients by answering phone calls, chats, and e-mail requests. -Providing information and guidance on service offered and loyalty navigation on the portal. -Resolution of doubts and queries in order to deliver the best service. -Fast problem-solving in order to replace the client's reservation due to technical issues or recovery mistakes in a short time. -Moderation of opinions and reviews on the portal.… Show more -Working for different language speaker markets. -Providing high support to clients by answering phone calls, chats, and e-mail requests. -Providing information and guidance on service offered and loyalty navigation on the portal. -Resolution of doubts and queries in order to deliver the best service. -Fast problem-solving in order to replace the client's reservation due to technical issues or recovery mistakes in a short time. -Moderation of opinions and reviews on the portal. Transmission reservations for restaurants.



The Grand Brighton

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Senior Customer Service Front Desk

  • 2016 - 2017

  Brighton, UK -High customer service required; manage in-person and customer inquiries, requests, and reservations. -Develop rapport with clients and generate repeat business through a friendly attitude and extensive knowledge of the high standards in the luxury working system. -Spotting VIP clients immediately provide special treatment related to the events. -Fast problem solver with a positive can-do attitude -Organizing and tracking pre-orders e-mail and reservations, answering phone calls… Show more -High customer service required; manage in-person and customer inquiries, requests, and reservations. -Develop rapport with clients and generate repeat business through a friendly attitude and extensive knowledge of the high standards in the luxury working system. -Spotting VIP clients immediately provide special treatment related to the events. -Fast problem solver with a positive can-do attitude -Organizing and tracking pre-orders e-mail and reservations, answering phone calls, administering special events, and daily reporting documents to the managers. -Translations of incoming special requests from foreign customers so forwarding them to the related department involved Show less



Design Lab Shop

• Customer Service Staff

  • 2015 - 2016

  Brighton, UK - Supporting the store team to increase streams and profit targets - Providing friendly and helpful service to customers. - Maintaining high standards of working in commission sales environment. - Till operations and cash responsibility. - Handling supplier's orders and recording them on the shop system.



Atelier de haute-couture de mariage 'Sophie 2t'.

• Internships Communication and Business Administration.

  • Feb 2015 - Jun 2015

  Bordeaux, France -French speaking only. -Develop and improve business skills in communication -Managing clients and stock database -Observe and participate in business operations and decision-making -Web-site management with new features on-line updating -Social media communication management



UniCredit

• Italy
• Banking
• 700 & Above Employee

• Event Assistant

  • 2014 - 2014

  Milano, Italia Assist and support organizing the administration team for the convention of Global Business Event for UniCredit Bank based in Milan.



BasicNet SpA

• Italy
• Apparel & Fashion
• 200 - 300 Employee

• Junior Assistant Brand Manager

  • 2013 - 2013

  Torino, Italia -Internship Junior Assistant Brand Manager for the pilot project of the luxury shoe brand SABELT. -Coordinating the provider companies based in Italy and Asia , mainly from China and Vietnam. -Handling the communication between head-design quarter and the suppliers. -Product development follow-up -Materials and suppliers research -Trends research to focus on market demand.



UniCredit

• Italy
• Banking
• 700 & Above Employee

• Business Event Assistant

  • 2012 - 2012

  Torino, Italia Apprenticeship Business Event Assistant for UniCredit Bank Businnes company "UniManagement Developing Leadership-UniCredit training company"