Front Desk Receptionist

• Oct 2021 - Present

Answered phones and directed calls/questions to the appropriate department while maintaining a high level of professionalism. Answered phones and directed calls/questions to the appropriate department while maintaining a high level of professionalism.

UX/Usability Analyst Intern

• May 2023 - Aug 2023

Planned studies, scheduled and recruited 40+ users for internal and external workshops, surveys, and interviews, analyzed data and wrote reports Presented data and reports to stakeholders and provided recommendations on how to make systems/processes more accessible and user-friendly, based on study results Collaborated with other interns in an accessibility audit and redesign of a webpage on company website Planned studies, scheduled and recruited 40+ users for internal and external workshops, surveys, and interviews, analyzed data and wrote reports Presented data and reports to stakeholders and provided recommendations on how to make systems/processes more accessible and user-friendly, based on study results Collaborated with other interns in an accessibility audit and redesign of a webpage on company website

User Experience Intern

• May 2022 - May 2023

Contributed to creation and establishment of a functional design system, designed components in Figma, wrote copy for buttons and instructions on website Conducted off-site research at branches, interviewed 10+ users and synthesized findings Assisted UX team, manager requested extension of internship for two additional semesters Contributed to creation and establishment of a functional design system, designed components in Figma, wrote copy for buttons and instructions on website Conducted off-site research at branches, interviewed 10+ users and synthesized findings Assisted UX team, manager requested extension of internship for two additional semesters

Sports Media & Video Production intern

• Dec 2021 - May 2022

Filmed multiple sports including basketball and soccer at D1 universities, edited videos for social media and in-game viewing using Adobe Premiere and AfterEffects Operated Daktronic video boards during games, ensured smooth and error-free displays to maximize fan experience Filmed multiple sports including basketball and soccer at D1 universities, edited videos for social media and in-game viewing using Adobe Premiere and AfterEffects Operated Daktronic video boards during games, ensured smooth and error-free displays to maximize fan experience

Working Student

• Feb 2021 - Aug 2021

Helped manage the care and health of horses at the barn and away at horse shows, used time management skills to prepare horses for the show ring in an efficient manner, kept stabling area clean, communicated with clients and staff about any issues. Helped manage the care and health of horses at the barn and away at horse shows, used time management skills to prepare horses for the show ring in an efficient manner, kept stabling area clean, communicated with clients and staff about any issues.

Freelance Photographer

• May 2017 - Jun 2021

Hostess

• Aug 2020 - Feb 2021

Greeted guests and maintained customer satisfaction. Organized seating arrangements to manage flow of restaurant, made and confirmed reservations, created weekly schedule for each host. Greeted guests and maintained customer satisfaction. Organized seating arrangements to manage flow of restaurant, made and confirmed reservations, created weekly schedule for each host.

The Ohio State University Sports Creative Video Intern

• Sep 2019 - Mar 2020

Event Photographer

• Apr 2019 - Apr 2019