Experience

Florida Business Exchange, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Business Intermediary

  • Jan 2013 - Present

  Lake Mary, Florida 32746 Serving All of Florida through the Florida Business Exchange with a special focus on the Central Florida area - Business Sales, Business Valuations, Business Consulting, Buyer Searches, Commercial Sales/Leasing. The Florida Business Exchange has been operating for 28 years and was one of the founding members of the Business Brokers of Florida.



Commercial Funding Services

• Owner/Founder

  • Jan 2014 - 2018

  Oviedo, FL Helping entrepreneurs get money to buy and build their business - especially when they can't get the money from a bank. Providing funds for working capital, to buy/lease equipment, to buy/lease real estate: Equipment leasing, Accounts Receivable Financing, Construction Equipment Financing, Unsecured Business Loans & Lines of Credit, Church Financing, Medical Working Capital Loans, SBA Loans, Commercial Bridge Loans, Debt Restructuring, Business Acquisition Financing, Easy Pay Cash Advance… Show more Helping entrepreneurs get money to buy and build their business - especially when they can't get the money from a bank. Providing funds for working capital, to buy/lease equipment, to buy/lease real estate: Equipment leasing, Accounts Receivable Financing, Construction Equipment Financing, Unsecured Business Loans & Lines of Credit, Church Financing, Medical Working Capital Loans, SBA Loans, Commercial Bridge Loans, Debt Restructuring, Business Acquisition Financing, Easy Pay Cash Advance, Real Estate Financing, and Securities Based Lending. Show less



Best Franchise Choice, LLC

• Owner/Founder

  • 2011 - 2018

  Orlando, Florida Area Helping individuals Build a Better Future by Building a Business. Best Franchise Choice, LLC partnered with the Franchise Brokers Association to provide a team of experts in the industry to help individuals achieve their dreams of business ownership. A strong portfolio of coaching and research services helps individuals determine whether to buy a franchise, and if yes, which one to buy. Additional on-going and support services are offered to support the newly formed business.



Voxeo

• United States
• Telecommunications
• 1 - 100 Employee

• VP Customer Engineering and Customer Service

  • Nov 2007 - Aug 2010

  Led Voxeo's renowned Extreme Support Customer Service and Account Management teams; ensuring customers and partners receive best-in-class development and development support. Boosted the Net Promoter Score by 35 points to 58% which was better than all benchmark competitors and helped drive Voxeo’s Software as a Service revenue up by 100% to $30M in two years.



Openwave Systems

• United States
• Software Development
• 100 - 200 Employee

• VP/GM Global Support

  • Oct 2004 - Jul 2005

  Introduced Knowledge Centered Support technologies to the support centers; leveraged non-technical training to improve the quality of the product support service. Worked with a survey vendor to create a statistically significant customer loyalty metric. Grew revenue to more than $80M per year with operating margin over 80%.

• VP/GM Global Services

  • Jul 2003 - Sep 2004

  Promoted to VP/GM of Global Services to extend the Americas turnaround to the rest of the world and to lead two product support call centers. Achieved record level of customer loyalty and operational performance. Grew combined Professional Service and Product Support revenues to more than $150M.

• VP Americas Services

  • Jul 2001 - Jun 2003

  Recruited to turnaround Openwave’s Professional Service business in the Americas when the .com bubble burst. Resolved sales process issues within Services and with Sales; right-sized service unit with true sales levels; resolved project management issues; improved service quality; resolved client and employee concerns Margin rose 50 points from (30%) to +20%; achieved significant improvements in customer loyalty, employee morale and motivation, and operational productivity and… Show more Recruited to turnaround Openwave’s Professional Service business in the Americas when the .com bubble burst. Resolved sales process issues within Services and with Sales; right-sized service unit with true sales levels; resolved project management issues; improved service quality; resolved client and employee concerns Margin rose 50 points from (30%) to +20%; achieved significant improvements in customer loyalty, employee morale and motivation, and operational productivity and efficiency.



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• VP Latin America Support Services

  • Aug 1998 - Jun 2001

  Recruited to create a Spanish-speaking Product Support Center to reduce service costs and improve service performance and profitability without loss of customer satisfaction or employee morale and motivation even though the vast majority of the employees would be relocated from their customer accounts and home countries to the US. Applied extensive international expertise from prior roles to help customers, local country managing directors, local sales teams, and all the employees… Show more Recruited to create a Spanish-speaking Product Support Center to reduce service costs and improve service performance and profitability without loss of customer satisfaction or employee morale and motivation even though the vast majority of the employees would be relocated from their customer accounts and home countries to the US. Applied extensive international expertise from prior roles to help customers, local country managing directors, local sales teams, and all the employees through the change process. Built the center in Orlando, integrated it with a Portuguese-speaking center in Sao Paulo, Brazil, and incorporated a network of 10 resellers in the smaller countries to form a complete service network for Oracle products throughout Latin America. Subsequently converted the center to an Internet-based, Knowledge Centered Service operation. Record levels of customer satisfaction and loyalty were achieved; employee morale and motivation was exceptionally high; our group was the first in the company to achieve the corporate goals for Internet-based service performance; service revenues increased from $60M to $145M and margins improved by 10 points to more than 80%. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Several

  • Sep 1972 - Jul 1998

  Initially hired as Field Service Engineer and was promoted through many levels of Service Management. The largest number of direct reports was more than 800. The largest revenue achieved was $554M, which was increased from $250M in 3 years. Between 1996 and 1998, worked as a liaison between Corporate Executive Management and Service VPs in a number of subsidiaries to increase revenue, profit, employee motivation, and customer loyalty. The most significant engagements were in France, Spain… Show more Initially hired as Field Service Engineer and was promoted through many levels of Service Management. The largest number of direct reports was more than 800. The largest revenue achieved was $554M, which was increased from $250M in 3 years. Between 1996 and 1998, worked as a liaison between Corporate Executive Management and Service VPs in a number of subsidiaries to increase revenue, profit, employee motivation, and customer loyalty. The most significant engagements were in France, Spain, Japan, Australia/New Zealand, Hong Kong & The People’s Republic of China. 26 year history: Global Business Consultant 96-98 Worldwide Network Services Manager, 94-96 Worldwide Network Integration Service Business Mgr 90-94 Customer Service Region Manager 86-90 Customer Service District Manager 85-86 Customer Service Branch Manager 83-85 Customer Service Operations and Support Manager 80-83 Customer Service Product Support Manager 78-80 Customer Service Unit Manager 76-78 Customer Service Engineer 72-76 Show less