Experience

Meirowitz & Wasserberg, LLP

• United States
• Law Practice
• 1 - 100 Employee

• Paralegal

  • Feb 2018 - Present

  ≫ Responsible for firm’s entire mass tort docket (ex. Roundup, IVC Filter,Xarelto, Hernia Mesh); performs intake and potential case evaluation, ordersand reviews requisite medical records, drafts and files complaints, exchangesmaterials with liaison counsel, drafts releases for settlement proceedings. ≫ Orders case‐critical medical, Social Security, Tax, Military and EmploymentRecords in a timely and methodical manner to support firm’s toxic tortdocket≫ Prepares exhibits for trial≫ Drafts, files and amends pleadings and other court documents≫ Implemented G Suite based Postage Tracker system to allow postage and courier charges to be accurately recouped as reimbursable client expenses≫ Drastically lowered cost of obtaining medical records from hundreds or thousands of dollars to $6.50 HITECH rate



LIU Brooklyn

• United States
• Higher Education
• 100 - 200 Employee

• Paralegal Certificate Student

  • Sep 2017 - Dec 2018



NYC Department of Education

• United States
• Primary and Secondary Education
• 700 & Above Employee

• 2016 NYC Teaching Fellow

  • Apr 2016 - Dec 2016

  > Selected to join a highly selective and rigorous training program emphasizing intensive study, continuous feedback and practice-based learning to teach English, Grades 7-12 in high need student populations > Selected to join a highly selective and rigorous training program emphasizing intensive study, continuous feedback and practice-based learning to teach English, Grades 7-12 in high need student populations



Kleber Barberan Realtor

• United States
• Real Estate
• 100 - 200 Employee

• Supervisor, Customer Service & Call Center Operations

  • Sep 2012 - Apr 2015

  > Resolved highest profile customer concerns escalated to the corporate level (ex. complaints received by CEO, CFO, CMO, Better Business Bureau complaint cases, customers threatening legal action, customers escalated through social media (Ex. Facebook, Instagram, Twitter).> Acted as primary contact for emergency customer service procedural direction for 230+ store locations, as well as for District Managers and Regional VPs.> Instrumental in hiring and training of new department personnel for rapid integration into a fast-paced environment> Ensured the timely completion of critical daily operational tasks (ex. Returns processing, payment hold order processing, aging order review, order routing etc.) to maximize order revenue.> Reviewed call center and web order statistical data to identify potential areas of concern or unnecessary expenditure> Analyzed call center voice recordings and email transcripts of 3rd party customer service vendor to identify and address areas of concern regarding handle time, agent conduct, grasp of procedure and general service level.> Troubleshooted store POS equipment (registers, pinpads, receipt printers, report printers) with store personnel by phone to resolve technical issues without incurring the expense of a dispatch to the store

• Supervisor, Customer Service

  • Oct 2011 - Sep 2012

  > Highest floor-level escalation point for escalated customers.> Assigned daily operational tasks to members of the team and ensured completion> Collated and presented operational statistics for directorial and executive review

• Customer Service Representative

  • May 2011 - Oct 2011

  > Quickly resolved first tier customer concerns in a courteous and respectful manner> Processed and reviewed in-store and web orders to prevent backlog and keep orders flowing smoothly> Took initiative to create an error report to track incidences of a major payment authorization error in order to gauge impact



Get n Where u Fit n

• Editorial Assistant

  • Mar 2010 - Apr 2011

  > Simplified office communications by compiling and indexing client information to create a client database.> Entrusted with original copies of manuscripts for proofreading and formatting. > Simplified office communications by compiling and indexing client information to create a client database.> Entrusted with original copies of manuscripts for proofreading and formatting.



Brooklyn College

• United States
• Higher Education
• 700 & Above Employee

• Tutor

  • 2008 - 2009

  > Worked with students of varying ages and cultural backgrounds to improve communication skills> Prepared ESL students for CUNY reading and writing assessment exams through assessment of written work and one-on-one evaluations. > Worked with students of varying ages and cultural backgrounds to improve communication skills> Prepared ESL students for CUNY reading and writing assessment exams through assessment of written work and one-on-one evaluations.