Claire Oatway
CEO | Executive Coach, Business Strategist, Thought Leader at neon juno | Extraordinary performance coaching. Exemplary management support.- Claim this Profile
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Bio
Myles Coker
I have known Claire, for a couple of years. More recently participating in Meet the Expert programme through Plymouth city council, free ports initiative. It’s always fun and Claire brings quality of experience that shines through, highly recommended
Sean McLaughlin
Recently had the pleasure of hosting Claire at one of our NHS facing conferences. Claire knowledge and ability to engage and audience and more importantly, keep them engaged is 2nd to non. Would recommend Claire to anyone looking to to inject some life and soul into their conference agenda. Not to mention, she’s lovely 😊 .
Jonathan Cope
I worked closely with Claire for many years in my previous role as Managing Partner at Beacon Medical Group. Working with Claire was a pleasure, she is positive, innovative and determined. During the time we worked together we were able to achieve so much and prove that primary care can do so much more than we thought possible. I genuinely believe that the work that Claire led during that time influenced national policy and helped improve the future of General Practice. I can’t recommend Claire enough as a work colleague and leader.
Myles Coker
I have known Claire, for a couple of years. More recently participating in Meet the Expert programme through Plymouth city council, free ports initiative. It’s always fun and Claire brings quality of experience that shines through, highly recommended
Sean McLaughlin
Recently had the pleasure of hosting Claire at one of our NHS facing conferences. Claire knowledge and ability to engage and audience and more importantly, keep them engaged is 2nd to non. Would recommend Claire to anyone looking to to inject some life and soul into their conference agenda. Not to mention, she’s lovely 😊 .
Jonathan Cope
I worked closely with Claire for many years in my previous role as Managing Partner at Beacon Medical Group. Working with Claire was a pleasure, she is positive, innovative and determined. During the time we worked together we were able to achieve so much and prove that primary care can do so much more than we thought possible. I genuinely believe that the work that Claire led during that time influenced national policy and helped improve the future of General Practice. I can’t recommend Claire enough as a work colleague and leader.
Myles Coker
I have known Claire, for a couple of years. More recently participating in Meet the Expert programme through Plymouth city council, free ports initiative. It’s always fun and Claire brings quality of experience that shines through, highly recommended
Sean McLaughlin
Recently had the pleasure of hosting Claire at one of our NHS facing conferences. Claire knowledge and ability to engage and audience and more importantly, keep them engaged is 2nd to non. Would recommend Claire to anyone looking to to inject some life and soul into their conference agenda. Not to mention, she’s lovely 😊 .
Jonathan Cope
I worked closely with Claire for many years in my previous role as Managing Partner at Beacon Medical Group. Working with Claire was a pleasure, she is positive, innovative and determined. During the time we worked together we were able to achieve so much and prove that primary care can do so much more than we thought possible. I genuinely believe that the work that Claire led during that time influenced national policy and helped improve the future of General Practice. I can’t recommend Claire enough as a work colleague and leader.
Myles Coker
I have known Claire, for a couple of years. More recently participating in Meet the Expert programme through Plymouth city council, free ports initiative. It’s always fun and Claire brings quality of experience that shines through, highly recommended
Sean McLaughlin
Recently had the pleasure of hosting Claire at one of our NHS facing conferences. Claire knowledge and ability to engage and audience and more importantly, keep them engaged is 2nd to non. Would recommend Claire to anyone looking to to inject some life and soul into their conference agenda. Not to mention, she’s lovely 😊 .
Jonathan Cope
I worked closely with Claire for many years in my previous role as Managing Partner at Beacon Medical Group. Working with Claire was a pleasure, she is positive, innovative and determined. During the time we worked together we were able to achieve so much and prove that primary care can do so much more than we thought possible. I genuinely believe that the work that Claire led during that time influenced national policy and helped improve the future of General Practice. I can’t recommend Claire enough as a work colleague and leader.
Credentials
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Tech Stewardship Practice Program (TSPP) - Fall 2022
Tech StewardshipJan, 2022- Nov, 2024 -
Be the Business Mentor
Be the BusinessJan, 2021- Nov, 2024 -
Member
The Institute of DirectorsJun, 2020- Nov, 2024 -
Fellow
The RSA (Royal Society for the encouragement of Arts, Manufactures and Commerce)Feb, 2015- Nov, 2024 -
Fellow in Institute of Leadership and Management
The Institute of Leadership & Management
Experience
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neon juno | Leadership consultancy
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United Kingdom
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Business Consulting and Services
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1 - 100 Employee
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CEO | Executive Coach, Business Strategist, Thought Leader
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Sep 2020 - Present
Neon Juno is that spark of energy blended with deep wisdom. We understand the challenges of leadership and maintaining excellence. We are a group of results driven individuals who love helping people and businesses to thrive. Providing tailored packages of coaching, consulting and training we can help executives and high achievers whether they are starting, scaling or struggling with their business. We've done every stage (new venture creation, merger, turnaround and business as usual) and every size. Nothing shocks us (except why you're holding back your talent). Specialising in supporting digital and technology environments including EdTech, HealthTech and Public Sector. As a public speaker and thought leader I have covered a broad range of topics including: Partnership and alliance working Collaboration and market development Technology adoption and digital transformation Business and service innovation Workforce Development Governance and board level support I’m evangelical about good leadership and strategy having acted as an international innovation awards judge and programme leader for the prestigious Cambridge Judge Business School teaching Strategic Thinking for the CXO.
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Co-Founder
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Aug 2021 - Present
The idea of the Global AI Collective was born from a desire to help people to look at the big picture of what's happening in the world around them and peak curiosity and an open mindset. Together we are providing thought leadership and a platform for diverse views on AI and ethics. Watch this space for news on our upcoming clubhouse room! The idea of the Global AI Collective was born from a desire to help people to look at the big picture of what's happening in the world around them and peak curiosity and an open mindset. Together we are providing thought leadership and a platform for diverse views on AI and ethics. Watch this space for news on our upcoming clubhouse room!
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PCC (Primary Care Commissioning)
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United Kingdom
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Governing Board Member (Non-Executive Director)
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May 2019 - Present
PCC is a not for profit organization that supports the development of health and care services with a focus on primary care. They provide specialist advice, events, project support, consultancy and personal and team development services. I was approached to join their board to help shape their strategic direction and as recognition for my expertise around scaling businesses, innovative service delivery, partnerships and leadership. Through PCC I offer healthcare consulting and support including facilitation and mentoring to practices, federations and CCGs as they shape their own style of integrated community level working.
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Royal Borough of Kensington and Chelsea
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United Kingdom
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Government Administration
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700 & Above Employee
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Strategic Digital Design & Delivery Manager | Programme Manager
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Nov 2021 - Oct 2022
Following strategic decision to de-merge existing shared service RBKC keen to forge new digital identity and create a new sovereign Digital, Data and Technology service for RBKC. Initially engaged to develop RBKC's inaugural Digital Strategy. Stakeholder engagement, horizon scanning and policy analysis to develop initial ideas. Contract transmuted to Programme Manager for creation of new IT department and separation/migration of all elements - staffing (including recruitment to 40+ roles), governance, technology, contracts, finances. Highly complex programme with political sensitivity. Skills include: PMO set-up Programme Management Service design Transformation advice Stakeholder engagement
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University of Plymouth
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United Kingdom
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Higher Education
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700 & Above Employee
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Honorary Clinical Fellow
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Jan 2018 - Oct 2021
In recognition for my contribution to business strategy, workforce development and business model innovation in the Primary Care field. I’ve used this role to influence training of the next generation of clinicians and to continue my own research into leadership excellence. In recognition for my contribution to business strategy, workforce development and business model innovation in the Primary Care field. I’ve used this role to influence training of the next generation of clinicians and to continue my own research into leadership excellence.
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Beacon Medical Group
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United Kingdom
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Medical Practices
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1 - 100 Employee
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Partner & Innovator
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Apr 2017 - Sep 2020
After three years of steering and implementing the strategic direction of Beacon I joined as a non-clinical partner. My portfolio unchanged and more focus on cementing operational excellence as well as navigating the next 2 mergers to become a group supporting 43k patients. Consolidating on our position, we invested heavily in a workforce strategy for our 200 workers and championing investment in skills within primary care regionally and nationally. We have also taken a major step in transforming access to primary care support by introducing digital first same day access to care in 2019.Personally, this has been an enriching time. I've been responsible for building relationships across our community and maturing our integrated care offer, adding my own inspiration to the primary care home movement nationally and international and advising on digital transformation within primary care at a European level. Our single biggest achievement was overhauling our service model to shift to digital first. The largest single practice in the country to do so, shifting 30% of our 200k transactions per year to digital. This project was a change management feat involving political and stakeholder management, pioneering adaptations to our technical infrastructure, reputation management and workforce development.• 33% company growth attained within four years by successfully leading two mergers leading to international recognition for how to integrate working and multidisciplinary teams• 30% of contacts shifted to digital by spearheading the digital transformation to deliver sustainability in a cash-strapped, highly regulated environment
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Chief Operating Officer
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Jul 2014 - Sep 2020
Proud to be at the vanguard of a new wave of super practices across the UK. When we formed in 2014, our patient population of 32,000 was certainly the largest in the far South West. As clinicians, the partners were strong technical skills and needed complementary management expertise to achieve their goals.In my role, I’ve led the GP merger through its initial founding stage into becoming a national exemplar for Primary Care. I’ve disrupted the norms for our organisation and the local digital and health ecosystems by initiating commercial partnerships with global companies and academic institutions and through spurring local networks by creating TEDMEDLive_SW and the HIPSTER community.As COO, I led all non-clinical elements including strategy, HR, IT and Finance. Every day different and certainly never dull! Our achievements in the first six years have been impressive in terms of service enhancement, profitability, diversification and organisational development.I spearheaded the structure, team, vision, strategy, and direction for the newly formed company. Embedded a culture of care, innovation, and accountability to demonstrate the investment in staff. Served as an international speaker for high-profile engagements, influencing national policy on integrated collaborative business models, multidisciplinary team building, and digital transformation.Having achieved more than we set out to do I focused on legacy and put in place governance, leadership and management training to leave the organization on a stable footing. • £780k achieved by heading a new business model, working with cross-functional teams to produce innovative, faster, and higher quality outcomes• £585k earned by engaging in national pilots, thought leadership, and disrupting the business model through service modernization • 10% efficiency lift won by implementing team-based work, expanding awareness of the strategic direction to colleagues, and providing motivation to achieve objectives
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NHS England
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United Kingdom
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Hospitals and Health Care
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700 & Above Employee
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Clinical Advisor
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May 2019 - Jul 2019
After many years of showcasing the work of Beacon Medical Group to national decision makers I was invited to steer a national resource pack to help Primary Care Networks to develop multi-disciplinary teams. Influencing decision makers at the highest level, including senior ministers, it was a real honour to evangelise about the role of allied health professionals and the broader teams in the care of communities. The end product incorporated the use of big data, customer engagement including a drive for shared decision making, team development, power and politics. This work crystallized my own knowledge about strategic alliances and the power of leveraging networks. It provided the chance to trace back through my own range of experience of working on population level initiatives including crime reduction, children’s safeguarding, education and health to engage and enthuse new teams.
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HIPSTER
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Plymouth, England, United Kingdom
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Chief Catalyst, Community Curator
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Oct 2015 - Dec 2018
Taking a small idea, stretching it, turning it on its head and creating ripples that shake up city level thinking wasn’t the plan, but it was the outcome of my work. With seed-level support from Beacon, we took a bold step in Autumn 2015 to host a TEDMEDLive event (TEDMED is an annual conference focusing on health and medicine, similar to the Tedx Talks that promote "ideas worth spreading"). The original aim of the event to cut through professional hierarchies and to support multi-disciplinary working. At our first event, we hosted 240 delegates including clinicians and students of every variety. We expanded the reach to include patient advocates, thought leaders and academics but the exponential growth came through inviting local tech and media companies. We wanted to stimulate the environment for innovation by designing in creative clashes. We hosted TEDMEDLive on 3 occasions with global thought leaders in the health technology and healthcare provider space and provided a platform for local academics and education providers to showcase their work. The event started a social movement of innovators clustered around a common ambition to explore different approaches to pre-diabetes. We quickly combined our knowledge resources and attracted specialists in behavioural science. Moving beyond our group, we attracted interest from Ogilvy / IBM Watson and from the South West Academic Science Network to host two separate hackathon events – one at a regional level and one at a national level to demonstrate how a range of social interventions backed up by AI and technology. This work also spring-boarded into citywide Digital strategy groups to showcase the regional eco-system and connect healthcare with digital innovators.
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Plymouth City Council
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Government Administration
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700 & Above Employee
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Policy, Performance and Partnerships Manager
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Sep 2011 - Jun 2014
Shifting into a corporate role in a values-driven environment espoused by engagement with decision makers, staff and end users to deliver excellence. • Influencing: governed changes to local strategic partnership influencing C-level executives and politicians to commit to City vision in the face of unprecedented turbulence. Redefined vital partnership to ensure a strategic and holistic approach to delivering services, driving inward investment, and supporting city development, by administering £1 billion of public spend across the city• Business strategy and Change Management: overhauled corporate planning framework to integrate partner contributions, engage frontline staff and ensure robust oversight and challenge. Developing strategic leadership capacity among specialist leaders. • Leadership development: Pioneered a leadership development program to govern changes to local strategic partnerships, influencing executives and politicians to commit to the city vision in the face of economic uncertainty• Internal Consultancy: troubleshooting on a series of high-profile projects, including the health and wellbeing strategy, community engagement, and transport expo with a team of 15 direct reports. Ensured all company policies, procedures, and plans comply with relevant legislation and align with the accepted and ethical best practices.•Governance: worked with the top team of politicians and directors to ensure robust decision making, scrutiny and accountability
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Head of Service - Performance and Quality
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May 2009 - Sep 2011
A watershed moment for my own leadership journey. Striving to deliver operational excellence in the face of intense external pressures. Most memorable moment came in leading the demolition and replacement of my own primary school, including being at the wrong end of a petition signed by my own father.Managing strategy functions: additional duties overseeing £4.2m revenue budget and 50 staff. Responsible for managing six teams covering core strategic planning, commissioning and quality assurance for the £300m partnership• Cost reduction: delivered cost savings equivalent to 25% in-year budget reduction (£650,000) through transformation projects and efficiency drives without compromising service quality• Change management expertise: provided intensive leadership direction and support to restructure teams to deliver more focussed support, building on high reputation and building in ambition among staff• Strategy development: developed and redesigned City Children’s Plan refocusing all agencies around families to maintain excellence• Advising Boards: Confidently advised Board members and led preparations for new high profile inspection regimes to ensure high quality and consistent pitch provided under intensive scrutiny (over 300 interviews and 65 documents)• Leadership: Project lead for £8.6m capital project, providing vision, leadership and balance to varied interest groups to achieve award winning building at heart of community
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Performance Manager
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Dec 2003 - May 2009
Applying my innate abilities around leadership, strategy and data to advise senior managers on recovery from political fallout of poor standards of care for vulnerable children. Acting as an adviser, trainer and coach for demoralized technical teams.• Service Improvement: Led a team of performance and planning staff to support recovery of failing Children’s Social Care service threatened by external intervention• Leadership coaching: Advising middle managers on process improvements and leadership essentials to lift their teams’ spirits and performance.• Performance Analysis: Implemented a performance information system that provides appropriate data to support recovery. Recognised as good practice by the Audit Commission• Internal consultancy: Supported and challenged Director level improvement plans to achieve structured and sustainable improvement• Strategic planning: Developed and co-ordinated service planning across an overwhelmed and insecure workforce• Operations Management: Advised and supported policy and procedure development to meet legislative requirements, provide structure to loose arrangements and improve quality
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Cornwall Council
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United Kingdom
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Government Administration
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700 & Above Employee
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Performance Analyst
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Dec 2000 - Dec 2003
Working with senior directors to shift the culture of a widespread department to be focused on excellence through performance management, leadership coaching and IT systems design. • Team management: Managed a mixed ability team ensuring statutory reporting deadlines were met and demanding expectations exceeded • Internal consultancy: Co-designed interagency service level arrangements and contract monitoring • Systems Design: Advised on design of local bespoke IT systems to meet external and internal stakeholder demands. • Performance Management: Co-ordinated monthly performance report for dissemination across teams.
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Intelligence Analyst & Data Specialist
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Nov 1996 - Oct 2000
A range of strategic, operational and tactical roles during my time. I was exposed to intelligence-led policing and the power of manipulating data and identifying patterns in order to adjust resource allocation. Applying my knowledge from my Law and Criminology degree to explore drivers of criminal behaviour and develop forecasting models. A range of strategic, operational and tactical roles during my time. I was exposed to intelligence-led policing and the power of manipulating data and identifying patterns in order to adjust resource allocation. Applying my knowledge from my Law and Criminology degree to explore drivers of criminal behaviour and develop forecasting models.
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Education
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2007 - 2011
University of Warwick - Warwick Business School
MBA, Business, Management, Marketing, and Related Support Services -
1993 - 1996
The University of Sheffield
Law and Criminology BA (Law) Hons, 2i -
2014 - 2015
Common Purpose
Meridian: a programme for senior leaders who work with multiple, diverse stakeholders -
2020 - 2020
UKPDA
Level 5 Diploma, Coaching and Mentoring
Community
