Technical Implementation Specialist

• Apr 2022 - Present

Project Support Intern

• Oct 2020 - Dec 2021

• Perform data collection and analysis (including research, focus group leading and reporting, in-person interviews, telephone interviews, survey design and analysis, and Internet research) to gain project insights with purpose and precision • Engaged and collaborated with internal and external contacts to support the project team in critical thinking and the development of recommendations • Supported team members to implement small to medium projects that support the achievement of simple to complex units of team objectives • Collaborated with Team supervisor to develop high-quality podcasts that were delivered to 400+ employees. • Developed and Implemented a student retention program

Student Assistant

• Sep 2019 - Sep 2020

•Enhanced students' knowledge of University resources by providing in-depth information regarding their specific needs. •Partnered with the Service Desk and IT department to resolve technical issues within student study rooms. •Developed administrative processes to achieve organizational objectives. •Established a new IT protocol that lessened computer complaints by 25%. •Enhanced students' knowledge of University resources by providing in-depth information regarding their specific needs. •Partnered with the Service Desk and IT department to resolve technical issues within student study rooms. •Developed administrative processes to achieve organizational objectives. •Established a new IT protocol that lessened computer complaints by 25%.

Yearbook Writer and Editor

• Aug 2015 - May 2017

• Recognized as ‘Staff Of The Year’ for the continual quality and creativity within assigned pages. • Proofread and edited content created by team members and other writing staff. • Gathered multimedia components such as photos and videos and conducted interviews for each story. • Lead efforts to ensure all deadlines are met and staff members work diligently toward work completion. • Recognized as ‘Staff Of The Year’ for the continual quality and creativity within assigned pages. • Proofread and edited content created by team members and other writing staff. • Gathered multimedia components such as photos and videos and conducted interviews for each story. • Lead efforts to ensure all deadlines are met and staff members work diligently toward work completion.