Experience

Northwest Respiratory Services

• United States
• Home Health Care Services
• 1 - 100 Employee

• Information Technology System Administrator

  • Jul 2019 - Present



Amplifon

• Italy
• Retail Health and Personal Care Products
• 700 & Above Employee

• Service Desk Analyst

  • Apr 2018 - Jul 2019

  - Provide computer/device support for 1500+ corporate and franchise locations- Manage new employee account builds and orientation- Provide setup and support for VOIP/mobile phones and related accounts- Configure and deploy computers for corporate locations - Provide computer/device support for 1500+ corporate and franchise locations- Manage new employee account builds and orientation- Provide setup and support for VOIP/mobile phones and related accounts- Configure and deploy computers for corporate locations



Prime Therapeutics

• Insurance
• 700 & Above Employee

• IT Help Desk Analyst I

  • Jun 2017 - Mar 2018

  - Provide support for Office 365 roll-out- Managed Active Directory security groups- Built Cisco phones and voicemail boxes for new employees- Created Visual Basic scripts to automate phone and AD processes - Provide support for Office 365 roll-out- Managed Active Directory security groups- Built Cisco phones and voicemail boxes for new employees- Created Visual Basic scripts to automate phone and AD processes



University of Northwestern - St. Paul

• United States
• Higher Education
• 500 - 600 Employee

• Network Technician

  • Oct 2014 - May 2017

  - Provided network, phone, and voicemail support to faculty, staff, students- Maintained, upgraded, and troubleshot LAN/WAN voice and data networks- Configured and deployed network assets- Assisted in configuring Cisco ASA and Palo Alto firewalls

• Teaching Assistant

  • Sep 2016 - Dec 2016

  Teaching assistant for Data Communications in the MIS program.- Graded classwork- Managed study sessions- Proctored exams as necessary

• Service Desk Technician

  • Mar 2014 - Oct 2014

  - Provided computer and phone support to faculty, staff, and students- Managed and deployed computer assets- Created support documentation for both internal and external use



H.B. Fuller

• United States
• Chemical Manufacturing
• 700 & Above Employee

• IT Infrastructure Intern

  • 2016 - 2016

  - Identified and classified system recovery documentation- Coordinated with local and global IT teams to update documentation- Presented project reports to intern group and upper management - Identified and classified system recovery documentation- Coordinated with local and global IT teams to update documentation- Presented project reports to intern group and upper management