Clinical Administrative Assistant

• Oct 2023 - Present

Crisis Counselor (Volunteer)

• Aug 2023 - Present

Account Manager

• Jul 2022 - Aug 2023

-Met and surpassed all KPI's (Call metrics, video recordings) - Strategically built pipeline in whitespace territory by using the MEDDICC method and system organizational skills -Ability to present company's portfolio and ask / collect discovery questions -Met and surpassed all KPI's (Call metrics, video recordings) - Strategically built pipeline in whitespace territory by using the MEDDICC method and system organizational skills -Ability to present company's portfolio and ask / collect discovery questions

Account Manager

• Oct 2019 - Jul 2022

Claris Inc. ,an Apple Company I work for the problem solvers and innovators out there, who want to think bigger and work smaller with the proper use of technology. Build rapport with customers and strategic partners through friendly and engaging communication. • Exhibit solid team leadership skills, with an ability to effectively influence cross functional teams in a dynamic environment • Working with salesforce.com or a similar CRM • Business software industry experience; knowledge of FileMaker software • Ability to multi-task, prioritize, and manage time effectively • Excellent interpersonal, communication, and written skills Achieve quarterly revenue targets through inbound/outbound telephone sales We manage a sales pipeline and maintain our internal customer license database We establish, develop, and maintain positive business and customer relationships We research accounts, identify key players, and generate interest We up-sell and cross-sell within our install base to generate new licensing opportunities Show less

Employee

• Oct 2019 - Jul 2022

Account Program Manager

• Sep 2018 - Jul 2019

● Serve as primary point of contact to build close relationships with tier one customers and have a keen sense of urgency to meet customer deadline needs ● Manage EV top tier accounts ie. Tesla, multiple program hardware projects with GSM team from engineering conception -> pricing-> prototype-> to volume production overseas ● Forecast and track key account metrics using ERP/CRM systems and present to executives ● Monitor and analyze customer’s usage of hardware PCB and PCBA demand ● Collaborate at South Bay tech workshops qualifying new business ● Work with leadership to achieve bookings goal and generate new business by 20% Show less

Sales Operations

• Mar 2018 - Aug 2018

Main point of contact when sales operations go wrong, proactively identify bottlenecks and worked with BI team to enhance sales process and simplifying processes ● Create and maintain documentation as well as training new sales representatives in Salesforce.com CRM ● Work closely with VP of Sales to track sales process and study sales performance, new/repeat opportunities, and pipeline analysis ● Assist with providing accurate data from CRM to Marketing and Business Development teams for software technical workshops across the US Show less

Inside Sales Manager

• Apr 2016 - Mar 2018

● Achieve 42 million bookings goal set by the business unit president by managing 11 people:Program Managers, Customer Service Reps, and quote technicians● Lead and coordinate with sales managers in the facilities across North America to funnel correcttechnology within business unit dependent on site capabilities/ capacity● Beta test, launch, and train sales/quote group on two new costing systems as well as dial in rawmaterial costs within the webpage system for accurate pricing● Record and analyze data for top bookings and new business opportunities, and implement aprocess to retain existing business and minimize losing business by working with Engineering● Lead customer site presentations and weekly sales calls● Responsible for facility- loading, pricing approvals, and initial coordination of facility transferopportunities as well as facilitate customer escalation calls along with working with internaldepartments to implement corrective actions Show less

Inside Sales Supervisor

• Aug 2015 - Mar 2016

Trained, maintained & lead team focusing on individual/ team sales productivity to meet 3M monthly quota.Prepare, analyzed and presented sales reports to upper management. Routinely gathered data to track performance and overall productivity of every individual as well as created development plans for each.Fosters trust and respect with inside sales and assisted in all customer escalations for resolution. Created documents and implemented processes to establish precise sales/ bookings for San Jose plant. Show less

Program Manager

• Jul 2015 - Sep 2015

● Serve as an internal program leader for Tier 1 customers for which I handle all facets of orderadministration and communication form quote request to order shipment and quality returns● Manage escalations by accurately presenting to management significant internal manufacturingissues, which need resolution and/or gather the required resources in order to win new businessopportunities● Communicate and maintain networks with NPI group leaders and departments such as front-endengineering, quality, production control, accounting, purchasing, and process engineering● Driving customers and internal supply chain effectively to support customer project anddeadlines● Assist director and general manager organizing and training new employees in Oracle ERP, inaddition to creating pricing strategies which increased quote capture rate from 30% to 60% Show less

Program Manager

• Mar 2014 - Jul 2015

• Provide multi-dimensional support to the Silicon Valley Sales team and Senior Level PM Team • Provide account analysis and quote support along with quote HR for selected accounts. • Process customer quotes, sales orders and supplier purchase orders in ERP system. • Generate sales order confirmations and communicate confirmations to customers in a timely manner. • Assist in providing account data for any QBR meetings that Sales will conduct. • Assist the senior level PM’s with the generation of NBO’s. • Provide after-hours customer support in the absence of a senior level PM • Provide some level of project management skills. • Follow up on upcoming shipments to ensure orders ship on schedule. • Work closely with other functional groups such as Operations, Quality and Production Control to ensure a high level of service is given to our customer base. • Continue to enhance your technical knowledge to better service the assigned accounts. Show less

Sales/Customer Service Representative

• Feb 2013 - Jan 2014

Provided full customer service, filed claims, and calculated freight charges in orders. Processed orders in Peach Tree system and arranged trucking companies for shipping out products. Inside sales with interested prospects. Provided full customer service, filed claims, and calculated freight charges in orders. Processed orders in Peach Tree system and arranged trucking companies for shipping out products. Inside sales with interested prospects.

Research Assistant

• Jun 2011 - Jan 2013

Plan, organize, carry out lab experiments about social and ethnic behavior in academia • Organized data surveys dealing with student conditions and their relationship to academics• Analyze, research and study behavioral theories about power in work force • Developed skills in categorizing nominal data in Excel and input numerical data

Library Assistant

• Jun 2010 - Jan 2013

Provided public service, reference, and detailed data information to patrons at circulation desk• Initiated design of efficient data record system and processed library files• Trained and supervised students process library resources and create records in computerprogram system• Entered detailed data in Excel Microsoft for tracking purposes• Answered reference questions and phone calls professionally

Receptionist Assistant

• Jul 2010 - Aug 2010

Cashier

• Aug 2009 - Dec 2010

Efficiently managed money and accurately balanced cash/receipts/invoice • Provided friendly and professional public service to clients in a fast-paced environment Efficiently managed money and accurately balanced cash/receipts/invoice • Provided friendly and professional public service to clients in a fast-paced environment