Experience

Precision Medical Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Healthcare - Medical equipment assembly

  • Jan 2021 - Present



Nestlé IT North America

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Technical System Analyst

  • 2001 - 2019

  Implemented, tested, created blue-printing, trained and supported business users during any new acquisition within the Customer Service Sales and Distribution team (SAP-ERP). - Performed system testing functions for SAP Order Management (O2C) implementation projects. - Prepared and presented end-user processes; developed end-user training material and trained end users in system utilization. - Provided production support for end user system issues through resolution and help desk ticket process. - Performed as key expert for general Order Management system issues and SME for pricing. - Provided project management expertise and oversight for small projects. - Wrote functional specifications, developed appropriate test scenarios and scripts, analyzed test results and identified and documented system problems. - Project Lead for implementation of a healthcare Business to Business system that allowed external customers to place orders directly. Once placed the orders would create in SAP R/3 automatically. - Provided and owned the sole functional support of our OSD application, supporting the business with any technical issues associated to this application. - Change Management Lead for various large projects where gaps and system changes were identified, documented, informed to business customer, and included in training documentation. Show less



Nestlé

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• Continuous Replenishment Process (CRP-VMI) Specialist

  • 1999 - 2001

  - Created and processed customer orders using computerized order systems, with the ability of sourcing products directly from manufacturing facilities to avoid additional freight movement and associated costs. - Researched and resolved customer inquiries related to deliveries issues or concerns. - Worked closely with Supply Chain, Distribution, Transportation and Sales to resolve customer concerns. - Knowledgeable with SAP and CRP/Vendor Managed Inventory (VMI) programs. Show less