Martin T.
Casino Pit Manager at Casino Woodbine- Claim this Profile
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Topline Score
Bio
Anuka Meegama (He/Him)
I had an opportunity to work with Martin during COVID time on a special project. which required a lot of new training as well as adapting to a total new environment in a very short time period. Martin not only adapted very quickly to the new environment but also out performed. He showed many skills that ranged from customer service to analystical problem solving. As a result he was offered a permanent position in the contact center. It was my absolute pleasure getting to know and work along with such a talented individual and I would highly recommend him.
Alvin Narrine
I’m amazed by Martin’s ability to lead, a skill he uses to his benefit when making presentations to clients and colleagues. He is a highly focused person as well as analytical and can add to any team he is a part of. His energy to make things happen was contagious and it helped us achieve great goals. One of the best analysts we had for sure
Anuka Meegama (He/Him)
I had an opportunity to work with Martin during COVID time on a special project. which required a lot of new training as well as adapting to a total new environment in a very short time period. Martin not only adapted very quickly to the new environment but also out performed. He showed many skills that ranged from customer service to analystical problem solving. As a result he was offered a permanent position in the contact center. It was my absolute pleasure getting to know and work along with such a talented individual and I would highly recommend him.
Alvin Narrine
I’m amazed by Martin’s ability to lead, a skill he uses to his benefit when making presentations to clients and colleagues. He is a highly focused person as well as analytical and can add to any team he is a part of. His energy to make things happen was contagious and it helped us achieve great goals. One of the best analysts we had for sure
Anuka Meegama (He/Him)
I had an opportunity to work with Martin during COVID time on a special project. which required a lot of new training as well as adapting to a total new environment in a very short time period. Martin not only adapted very quickly to the new environment but also out performed. He showed many skills that ranged from customer service to analystical problem solving. As a result he was offered a permanent position in the contact center. It was my absolute pleasure getting to know and work along with such a talented individual and I would highly recommend him.
Alvin Narrine
I’m amazed by Martin’s ability to lead, a skill he uses to his benefit when making presentations to clients and colleagues. He is a highly focused person as well as analytical and can add to any team he is a part of. His energy to make things happen was contagious and it helped us achieve great goals. One of the best analysts we had for sure
Anuka Meegama (He/Him)
I had an opportunity to work with Martin during COVID time on a special project. which required a lot of new training as well as adapting to a total new environment in a very short time period. Martin not only adapted very quickly to the new environment but also out performed. He showed many skills that ranged from customer service to analystical problem solving. As a result he was offered a permanent position in the contact center. It was my absolute pleasure getting to know and work along with such a talented individual and I would highly recommend him.
Alvin Narrine
I’m amazed by Martin’s ability to lead, a skill he uses to his benefit when making presentations to clients and colleagues. He is a highly focused person as well as analytical and can add to any team he is a part of. His energy to make things happen was contagious and it helped us achieve great goals. One of the best analysts we had for sure
Credentials
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Project Management Essentials Certified (PMEC)
Management and Strategy InstituteApr, 2020- Nov, 2024 -
Fundamentals of Digital Marketing
GoogleMar, 2020- Nov, 2024 -
SEO Fundamentals
PluralsightDec, 2019- Nov, 2024 -
Category One Gaming Assistant
The Alcohol and Gaming Commission of OntarioNov, 2018- Nov, 2024 -
Smart Serve
Smart Serve OntarioNov, 2018- Nov, 2024
Experience
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Casino Woodbine
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Canada
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Entertainment Providers
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1 - 100 Employee
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Casino Pit Manager
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Oct 2022 - Present
Experienced Gaming Manager with a passion for ensuring a safe and welcoming work environment for all team members. With over 5 years in the gaming industry and 8 years in leadership positions, I bring a proven track record of effectively monitoring day-to-day table games operations while maintaining game integrity and ensuring all players ratings are done in a precise manner.Skilled in implementing table games initiatives, I have experience in providing input for team member performance evaluations and participating in the development of table games strategic plans. I am proficient in managing cash/value transactions, responding to and resolving issues, and reporting irregularities and suspicious activities.I possess excellent interpersonal skills, able to develop and cultivate strong working relationships with all stakeholders, including guests, ownership and team members. I am committed to compliance with licensing laws, health and safety, and other statutory regulations and take pride in maintaining a tidy work area.Holding a University degree and computer literacy in MS Office, I am committed to exceeding internal and external customer expectations through timely, effective, and service-oriented communication. I am also able to successfully obtain a Gaming License and possess Food Safety Certification.I am confident that my passion, experience, and skills make me a valuable asset to any organization. I am eager to bring my expertise to a new challenge and am open to new opportunities.
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Casino Pit Supervisor
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Sep 2019 - Nov 2022
I am an experienced Casino Pit Supervisor passionate about providing an exceptional gaming experience to all players. With over 3 in the gaming industry, I bring a wealth of knowledge and expertise to my role. As a hands-on leader, I have a proven track record of maintaining game integrity, monitoring transactions and ensuring all patron ratings are done precisely.My strong communication skills have enabled me to build positive relationships with all stakeholders, including guests, ownership, and team members. I have a deep understanding of gaming policies and procedures and ensure that all activities are compliant with licensing laws, health and safety regulations and other statutory requirements.In my current role, I have the opportunity to provide input for team member performance objectives and evaluations, participate in the implementation of table games strategic plans, and manage other initiatives as required. I am dedicated to supporting the learning environment and leading by example to motivate and inspire my team.
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Casino Dealer
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Dec 2018 - Sep 2019
As a highly experienced card dealer, I am seeking new opportunities to bring my passion for customer service and my extensive dealing skills to a dynamic and fast-paced work environment.With my ability to maintain the security of the table, control the flow of play, and handle customer disputes and irregularities with grace and efficiency, I am confident in my ability to provide an exceptional customer experience. My strong communication skills and my experience working effectively with operational departments and team members have allowed me to build strong relationships with guests and colleagues alike.In addition to my dealing experience, I am knowledgeable of licensing laws, health and safety regulations, and other statutory requirements, and I am dedicated to ensuring compliance in my work. My problem-solving abilities, demonstrated through my experience handling challenges and disputes, allow me to think on my feet and make quick decisions.I am passionate about advancing my career and contributing to a positive and inclusive work environment. I am eager to join an experienced team where I can continue to grow and refine my skills, while providing exceptional customer service to guests.
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Canada Revenue Agency - Agence du revenu du Canada
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Government Administration
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700 & Above Employee
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Taxpayer Services
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Jul 2022 - Present
As an Experienced Taxpayer Services Agent with a passion for delivering exceptional customer service and a proven track record of successfully communicating with taxpayers and benefits recipients. With strong communication and interpersonal skills, I am well equipped to handle fast-paced in-bound Contact Centre environments and am dedicated to providing explanations and clarifications with courtesy, empathy, and professionalism. As a key member of the CRA team, I have been tasked with answering a high volume of enquiries on a daily basis, with up to 90% of my scheduled shift spent on the telephone. My ability to research and provide solutions using internal and external information sources allows me to meet the precise needs of taxpayers and resolve any questions or problems they may have. I am knowledgeable about the various social programs administered by the CRA and am able to explain them in a clear and concise manner over the telephone. Additionally, my ability to gather information from taxpayers and establish the precise nature of their enquiry or request has contributed to my success in this role. I am highly proficient in utilizing various computer applications and systems, including payment reconciliation, to research, analyze and resolve taxpayer inquiries. My attention to detail, problem-solving skills, and ability to work well under pressure make me a valuable asset to the CRA team.
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TD
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Canada
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Banking
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700 & Above Employee
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NACC Redeployment Representative
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Aug 2020 - Jul 2022
I am an experienced and motivated customer service representative with a passion for helping customers and finding solutions to their needs. With over 3 years of experience working in a fast-paced remote contact center environment, I have honed my communication and problem-solving skills to provide exceptional service to TD Canada Trust customers.As a TD Canada Trust North American Contact Center Representative, I have a strong understanding of the banking industry and its products and services. I am able to quickly assess customer needs and provide accurate and efficient solutions, ensuring a positive customer experience.I am able to work independently and as part of a team to meet and exceed performance goals and targets. I have a strong attention to detail and am able to multitask effectively in a fast-paced environment. My ability to remain calm and professional under pressure has helped me to maintain a high level of productivity and quality of service.I am committed to continuous learning and personal growth, and I have a passion for using my skills and knowledge to help customers achieve their financial goals. I am excited to bring my expertise and passion to a new opportunity and continue to grow my career in the customer service industry.
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Customer Experience Associate
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Feb 2020 - Jul 2020
I am an experienced Customer Experience Associate with a strong background in providing exceptional service to customers in the financial industry. As a TD Canada Trust Customer Experience Associate, I have honed my skills in creating personalized banking solutions, resolving complex customer inquiries, and fostering strong customer relationships. I am a highly organized and detail-oriented individual who thrives in fast-paced environments and can effectively manage multiple tasks simultaneously. I have a deep understanding of banking policies and procedures, and I am always committed to upholding TD Canada Trust's standards of quality and excellence. My expertise in customer service, combined with my interpersonal and communication skills, makes me an asset to any team. I am eager to continue building my career and making a positive impact in the banking industry.
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Front-Line Staffing Specialist
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Jul 2019 - Feb 2020
As a customer-focused and detail-oriented professional, I am experienced in providing exceptional service and support to clients as a Front Line Staff at TD Canada Trust. My passion for the financial industry, combined with my strong interpersonal skills and attention to detail, has enabled me to effectively manage customer accounts, resolve complex inquiries, and maintain high levels of accuracy in all transactions.Key responsibilities include:Providing exceptional customer service and support to clientsManaging customer accounts and processing transactions accurately and efficientlyResponding to customer inquiries and resolving complex issuesMaintaining a high level of knowledge of TD's products and services to effectively assist customersCollaborating with colleagues and supervisors to provide a positive customer experience and resolve issuesContinuously striving to improve customer service and resolve customer complaints to achieve a high level of customer satisfactionMy strong organizational, communication and multitasking skills, combined with my passion for the financial industry and commitment to continuous learning, have allowed me to excel in a fast-paced and dynamic work environment. I am confident in my ability to make a valuable contribution to any organization looking for a dedicated and professional Front Line Staff.
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MT Group
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Canada
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Advertising Services
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SEO Consultant
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May 2018 - Jun 2022
As a self-employed SEO and Google My Business specialist, I have honed my skills and knowledge in digital marketing strategies and techniques to help businesses improve their online visibility and reach their target audience effectively. With 3 years of experience in the industry, I have a deep understanding of the latest search engine algorithms and best practices for SEO. I have a proven track record of helping businesses increase their organic traffic and improve their search engine rankings by optimizing their website and creating high-quality content that appeals to both users and search engines. Additionally, I have extensive experience in Google My Business optimization, ensuring that businesses can effectively showcase their products and services to the right audience. I am highly organized and detail-oriented, able to manage multiple projects and deliver results within tight deadlines. My excellent interpersonal and communication skills allow me to build strong relationships with clients and collaborate effectively with team members. Whether it's improving website performance, boosting search engine rankings, or helping businesses stand out on Google, I have the skills and knowledge to help them succeed in their digital marketing goals.
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Education
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2013 - 2018
University of Waterloo
Bachelor of Arts - BA, Human Resource Management -
2017 - 2017
Real Estate and Mortgage Institute of Canada Inc.
Mortgage
Community
