Experience

Fitness First Indonesia

• Indonesia
• Wellness and Fitness Services
• 100 - 200 Employee

• Fitness Instructor

  • May 2023 - Present



Shopee

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• Chatbot AI Trainer, Bussiness Support

  • Aug 2022 - Mar 2023

  • Develop Chatbot with visual & conversation AI projects.• Analyse customer needs and design, problem solving, test, and develop bot as required to satisfy the functional.• Using chatbot admin tools to monitor chatbot performance, manage intent solutions and improvement bot flow process.• Collaborate with cross-functional teams to define, design, and improve Chatbots.

• Bugs Analyst, Knowledge Management Specialist

  • Feb 2021 - Aug 2022

  • Responsible in ordered by CS team for adhoc or bugs information needs (cascading information about workaround flow handling cases, follow up issue reports, upload announcement on Help Center/Chatbot Greating & Seller Center).• Coordinate with the related team in decision making related Bugs issues.• Conduct learning sessions about Bugs flow process for CS team in Quartly meeting.• Monitor a system used to keep track of issues cases and follow up with related team how to solve them for the future reference. Show less

• Dispute Analyst, Customer Service Tier L2

  • Aug 2018 - Jan 2021

  • Professionally handle dispute cases related to return refund process based on company policy.• Handling and solving the assigned tickets through After Shopee Guarantee policy.



PT Bank Mandiri (Persero) Tbk.

• Indonesia
• Banking
• 700 & Above Employee

• Consumer Collection & Recovery Officer

  • Sep 2017 - Aug 2018

  - Collect payment from debtors via phone calls - Keep tracking of assigned account to identify outstanding debt. - Negotiating pay-off deadlines or payment plan (payment restructure). - Investigate and resolve discrepancies while also create trust relationship with debtors to avoid future issues. - Doing work based on company and collections regulations. - Will be able to achive the KPI for personal and team perfomance. - Collect payment from debtors via phone calls - Keep tracking of assigned account to identify outstanding debt. - Negotiating pay-off deadlines or payment plan (payment restructure). - Investigate and resolve discrepancies while also create trust relationship with debtors to avoid future issues. - Doing work based on company and collections regulations. - Will be able to achive the KPI for personal and team perfomance.



GTV

• Indonesia
• Broadcast Media Production and Distribution
• 500 - 600 Employee

• Production Assistant (Asst producer)

  • Apr 2017 - Sep 2017

  • Assist the Producer or Director to production needed. • Contribute to Production Staff or related team to create TV Program concept. • Assisting between the Producer with related departement to coordinate the all process TV production (Production Support team, Sales/Marketing & Promo Departement, Talent Coordinator team). • Assisting the producer to produce, create, organize, and directing TV program’s (pre-production, production, and post-production). • Assist the Producer or Director to production needed. • Contribute to Production Staff or related team to create TV Program concept. • Assisting between the Producer with related departement to coordinate the all process TV production (Production Support team, Sales/Marketing & Promo Departement, Talent Coordinator team). • Assisting the producer to produce, create, organize, and directing TV program’s (pre-production, production, and post-production).



KOMPAS TV

• Indonesia
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Floor Director Intern

  • Apr 2016 - Jun 2016

  - Assist Floor Director senior on the set floor during on/offair TV show (talkshows, news program and reality show). - Ensure all equipment is working on the set, before and during show. - Ensure on air talent's needed (make up&hairdo, put microphones, clothing are in working order and presentable for camera) - Ensure set is clean and free of debris that might show up on camera. - Inform director and producer of off-camera action - Countdown have to be done with the set before the end of commercial break. - Understand entire show in order to make changes when needed to set, props, etc. - Brief talent/guests on what to expect during show. - Dealing with light & sound needed or technical team. - controlling the audience, seat them, manage them during show, cue. Show less