Project Manager - Business Process Improvement

• Jun 2022 - Present

Project Manager

• Jun 2016 - Sep 2018

:: A part of Highmark Health, Gateway Health Plan® is a top-ranked managed care organization that provides service to more than 244,000 members eligible for medical assistance:: • Managed high-level cross-functional projects to assist in the implementation of the company’s adoption of a new IT operating system • Created as-is process flow of state-regulated service and determined areas of improvement resulting in an expected $8M increase in yearly revenue • Developed master project plan to standardize yearly process to update state-required quality reports • Established partnerships across multiple business areas and IT department to ensure successful delivery of various high-stake projects Show less

Project Manager

• Feb 2012 - Mar 2013

:: Idem Translations, Inc. provides translation services to multinational clients in the life sciences, medical device, pharmaceutical, and retail industries :: • Established more efficient and systematic PMO processes by developing best practices worksheets and optimal workflows • Restructured various aspects of vendor recruitment, document control and localization processes based on ISO standards • Developed comprehensive handbook on the tailored workflow created to manage company’s key client account • Managed 4 critical accounts while also acting as secondary project manager for several other key accounts Show less

Project Manager

• Sep 2009 - Jan 2012

:: Crimson Life Sciences, a Transperfect company, provides specialized translation services to global companies in the medical device industry :: • Enhanced project workflow to process complex and rush translation requests following ISO standards Spearheaded the creation of the company’s standardized workflow to localize clients’ e-learning courses • Managed company’s 3rd largest client account and oversaw a 40% increase in revenue over a single quarter • Trained 3 new Project Coordinators on processes and project management strategies • Managed a team of specialists that executed $400k of annual revenue Show less

Coordinator, Intercultural and Language Training and Interpreting Services

• Aug 2008 - Mar 2009

:: Echo International provides a range of language services to local and international companies::• Supervised inception of company’s pilot e-learning course on Chinese business culture• Managed scheduling of intercultural and language training and interpreting assignments

Vendor Management and Productions, Associate

• May 2008 - Aug 2008

• Improved processes for vendor recruitment, communication and database maintenance

Marketing Coordinator

• Sep 2007 - May 2008

• Wrote content of letters, announcements and other marketing material to current and potential clients• Designed promotional, marketing and language training material

Project Manager

• Sep 2005 - Apr 2007

:: GEPCI aisbl is a group that consists of international associations from various European countries that promote business development among companies from different regions and nations:: • Coordinated the support and communication for 6 European member-organizations about group’s activities • Represented GEPCI and established partnerships with several international organizations throughout Europe and Asia • Managed 4 large-scale events for Latin American and European trade organizations that helped initiate trade communication for ~100 small-medium enterprises Show less

Project Manager, European Affairs Mission

• Jan 2005 - Jul 2005

:: Business France (previously known as Ubifrance) is a government agency whose mission is to support the business development of French companies abroad:: CONNECT – Annual conference for the AL INVEST III network (Paris, France) • Collaborated in the event promotion and communication with 250 organizations from Europe & Latin America • Completed final report for event stakeholders that included data analysis and recommendations for future conferences INTERPACK – International Packaging Fair (Düsseldorf, Germany) • Marketed match-making business event to approximately 200 French companies Show less

Project Coordinator

• Mar 2002 - Jun 2002

::A part of Plan International, CEDPA is an international leader in designing and implementing programs to improve the lives of women and girls. At the core of their work is the belief that women are critical for advancing global development, democracy and progress.:: • Managed logistics for the summer training program attended by a group of female entrepreneurs from various Asian countries ::A part of Plan International, CEDPA is an international leader in designing and implementing programs to improve the lives of women and girls. At the core of their work is the belief that women are critical for advancing global development, democracy and progress.:: • Managed logistics for the summer training program attended by a group of female entrepreneurs from various Asian countries