Identity and Access Management Engineer (MS)

• Aug 2022 - Present

SOC Analyst / Security Engineer

• Jan 2021 - May 2022

• Utilize EDR tools such as SentinelOne to monitor endpoints. • Monitor and actively hunt for malware; IOCs, IOAs, anomalies, and report findings in a timely fashion. • Assisting with security-related incident response engagements. • Internal and External system vulnerability scanning and assessments. • Assist with the development and documentation of procedures/processes used by the team. • Tools: SentinelOne, Nessus, Qualys, MDR Tools, GrayLog, ect. • Utilize EDR tools such as SentinelOne to monitor endpoints. • Monitor and actively hunt for malware; IOCs, IOAs, anomalies, and report findings in a timely fashion. • Assisting with security-related incident response engagements. • Internal and External system vulnerability scanning and assessments. • Assist with the development and documentation of procedures/processes used by the team. • Tools: SentinelOne, Nessus, Qualys, MDR Tools, GrayLog, ect.

Application Support Engineer

• Sep 2020 - Jan 2021

Providing support to the VA’s Learning Management System (TMS) - Tier 2 • Tracking and resolving tier 2 application issues per SLA timelines set forth by VA. • Track issues, test fixes and communicate with other personnel until the issue is resolved. • Track efforts escalated to Tier 2 using the VA Enterprise Service Desk (ESD) using ServiceNow • Locate items that may negatively affect the system, such as malfunctions/bugs. Proactively check different functions with the TMS application. Show less

Support Analyst- Government Contractor - GSA

• Apr 2019 - Sep 2020

Tier 1/2 Service Desk for the General Service Administration (Vendor Support) • Document 100% of tickets using Service Now – to meet SLAs. • Host training and mentoring of Vendors on GSA proprietary software. • Utilize Okta (SaaS) to read logs and troubleshoot various multi-factor issues, and IAM functions within Okta. • Diagnosed and resolved user system functionality issues to enable completion of desired operations to meet first call resolution rate KPIs. • Quickly solved 40+ customer issues daily with 99% success. • Finding and debugging of errors within GSA Software and Excel Sheets. Key Achievement: Serve as first point-of-contact for a wide range of customers seeking technical assistance via phone or email to support over 15,000 contract awards within the GSA Vendor Support Center. Show less

Support Analyst- Government Contractor - GSA

• May 2016 - Apr 2019

Tier 1/2 Help Desk for the General Service Administration (Vendor Support) • Document 100% of tickets using Service Now – to meet SLAs. • Host training and mentoring of Vendors on GSA proprietary software. • Utilize Okta (SaaS) to read logs and troubleshoot various multi-factor issues, and IAM functions within Okta. • Diagnosed and resolved user system functionality issues to enable completion of desired operations to meet first call resolution rate KPIs. • Quickly solved 40+ customer issues daily with 99% success. • Finding and debugging of errors within GSA Software and Excel Sheets. Key Achievement: Serve as first point-of-contact for a wide range of customers seeking technical assistance via phone or email to support over 15,000 contract awards within the GSA Vendor Support Center. Show less

Security Officer - Surveillance - Event Officer

• Dec 2013 - Jul 2016

• Securing company funds, and assets. • Customer Service for Employees and Guest needing Surveillance Services. • Dispatch Officers to various locations. • Providing excellent guest service and accommodating guests needs. • Escorting guests and team members when needed. • Monitor the property via CCTV in a higher stress environment. • Record observations on the events of guests and team members. • Accountable for operation of the fire system and controls. • Provide security for both Public and Private events on property. Show less

Security Officer

• Sep 2014 - May 2016

• De-escalation of psychiatric patient and highly stressed individuals. • Respond to calls for combative patients and guests. • Respond quickly to emergency and non-emergency situations. • Escort patients from various areas. • Report writing on incidents involving theft, accidents, property, and all incidents occurring on hospital property. • De-escalation of psychiatric patient and highly stressed individuals. • Respond to calls for combative patients and guests. • Respond quickly to emergency and non-emergency situations. • Escort patients from various areas. • Report writing on incidents involving theft, accidents, property, and all incidents occurring on hospital property.

Security Officer

• Jun 2012 - Sep 2013

• Provide visible deterrence in public and non-public areas. • Providing patients, staff and family, excellent customer service. • De-escalation of psychiatric patient and highly stressed individuals. • Respond quickly to emergency and non-emergency situations. • Escort patients from various areas. • Report writing on incidents involving theft, accidents, property, and all incidents occurring on hospital property. • Provide visible deterrence in public and non-public areas. • Providing patients, staff and family, excellent customer service. • De-escalation of psychiatric patient and highly stressed individuals. • Respond quickly to emergency and non-emergency situations. • Escort patients from various areas. • Report writing on incidents involving theft, accidents, property, and all incidents occurring on hospital property.

Data Network Specialist

• Sep 2010 - May 2012

• Knowledgeable in Information Awareness, Microsoft Office Suite, Web design, HTML, Adobe Photoshop. • Troubleshooting problems with networks, switches, routers and operating systems. • Answer telephone trouble calls, and walk users through fixing their errors. • Record machine information for every asset in the section and keep the accountability of each asset. • Operate various Microsoft Office programs such as Excel, Word, and Outlook to get the task at hand done for mission success. • Fix various hardware issues dealing with computers, printers, and network lines. • Assemble networking cable and wire offices for network use. Show less