Director Of Client Operations

• Dec 2021 - Present

Supporting various consulting groups with day-to-day client operations, engagement reporting, and long-term operations planning. Supporting various consulting groups with day-to-day client operations, engagement reporting, and long-term operations planning.

Adjunct Instructor

• Aug 2016 - Present

• Deliver instruction to approximately 30 students per semester in the development of a philosophy of life• Work closely with other adjunct faculty to create multi-media curriculum for online instruction• Initiate interactive activities that furthered understanding and create a positive learning environment.• Review and assign grades for students on a weekly basis• Prepare, administer, and grade final examinations and written assignments• Meet with students to discuss progress in class and academic improvement

Associate Vice Provost for Institutional Effectiveness

• Jul 2017 - Dec 2021

• Oversee and provide direction and coordination for all aspects of the University’s, university-wide assessment, catalog development and production, and compliance reporting to accreditation agencies—both residential and online learning.• Support the university-wide strategic plan work of the Chief Operating Officer by tracking appropriate metrics and providing information and analyses necessary to make data-driven decisions.• Develop and propose residential and online policies and procedures to improve the University’s institutional effectiveness program.• Review and recommend institutional remedies for data quality issues to maintain a high standard of data gathering to be used for strategic decision-making.• Assist the Provost & Chief Academic Officer with the management of select projects, to include those under the purview of the Director of Institutional Assessment, the Director of Analytics and Database Management, and the Director for Research/Internal Reports. • Supervise, mentor, and provide professional development opportunities for Office of Institutional Effectiveness team members to be informed of current trends and best practices.• Provide leadership for writing and submitting the University’s decennial report (and interim reports) to the University’s regional accreditor to document compliance with stated standards for maintaining accreditation • Manage all university-wide and program-level (250+ academic programs) assessment of learning by reviewing student learning outcomes and using the assessment results for continuous improvement of student learning at both the undergraduate and graduate levels.• Establish partnerships with 200+ key administrative, academic, and student support units across campus• Build and maintain a pool of current resources and information about national online and residential planning and assessment issues

Senior Director of Institutional Effectiveness

• Mar 2013 - Jun 2017

Director of Assessment

• Jul 2012 - Mar 2013

• Conduct oversight and evaluation of curricular and co-curricular assessment processes both residentially and online• Manage all institutional and program-level (large-scale) assessment of learning by reviewing student learning outcomes and using the assessment results for continuous improvement of student learning at both the undergraduate and graduate levels.• Develop and conduct training programs for all University colleges/schools and departments in systems and processes that define assessment needs, including articulating learning outcomes, mapping curricula, and designing data collection instruments/approaches across the disciplines both residentially and online• Execute Site Administrator responsibilities and training for Compliance Assist assessment management system modules.• Support all University colleges/schools, departments, and assessment coordinators with the development of assessment strategies and instruments for departmental learning outcomes, both residentially and online• Assist in the analysis of University assessment data with an emphasis on ensuring the use of assessment results to formulate and implement continuous improvement of student learning at both the program and institutional levels both residentially and online• Assist with data management and assessment processes leading up to the completion of compliance reports• Oversee the administration of the University’s Strategic Planning timeline and processes and assists departments with methods of ensuring assessment of their Strategic Plan• Assist in the preparation and distribution of student course evaluation results• Develop and oversees all SharePoint processes for the office• Supervise and conduct performance evaluations for respective team members.

Associate Director of University Assessment

• Jun 2012 - Mar 2013

Oversee program-level academic assessment activities for the university. Provide training to other assessment support specialists and coordinators.

Assistant Director of University Assessment

• Sep 2011 - May 2012

• Coordinate the various phases of the University assessment system. • Maintain all assessment reporting for assigned curricular and co-curricular departments. • Provide training in assessment strategies and assessment analysis to faculty.

Financial Aid Training Specialist

• Mar 2011 - Sep 2011

• Train all new employees in the basics of financial aid. Develop a training path for new and current employees. Evaluate the professional progress of new and current employees. • Implemented new employee training materials by creating an “Employee Workbook” to better assist new employee development and provide a reliable reference.

Financial Aid Advisor

• Nov 2009 - Mar 2011

• Assist students regarding financial aid and the related areas of Financial Check-In and Student Accounts while representing the Financial Aid office in a professional manner.• Developed efficient workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by an increased enrollment level of both online and residential students.

Contributing Author

• Jan 2015 - Jan 2016

• Produced updated content for 2 new courses for the appropriate audience• Ensured final manuscripts were consistent with LMS content • Produced updated content for 2 new courses for the appropriate audience• Ensured final manuscripts were consistent with LMS content

Youth Minister

• Jul 2007 - Jan 2009

• Ministered to students from grades 6 – 12; Coordinated youth ministry events including: summer camp, fall retreat, and fundraisers.• Created opportunities for parent involvement by developing effective communication with students and parents regarding youth ministry events. • Ministered to students from grades 6 – 12; Coordinated youth ministry events including: summer camp, fall retreat, and fundraisers.• Created opportunities for parent involvement by developing effective communication with students and parents regarding youth ministry events.

Assistant Manager

• Nov 2003 - Aug 2007

• Assisted the manager in the daily operations of the store; including customer service, sales, and inventory control. Oversaw operations of several departments and their managers along with managing each department as needed. • Decreased employee turnover rate by implementing leveled workload for current employees and holding regular review sessions to keep employees informed of new procedures.• Increased sales through reorganizing the store layout, more effective product and supply ordering procedures, increased inventory control, and specialized training for current and new employees.