Andy McConville
Leadership Development Manager at ResQ- Claim this Profile
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English Native or bilingual proficiency
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Bio
Alan Doran
Andy is a expert facilitator and learning design expert. He leads his teams with great energy and enthusiasm. He has a great capability to work with stakeholders to understand problems and create commercial solutions.
Chris Parkinson
Andy is a brilliant people leader, who understand what it takes to deliver brilliant performance. He is constantly reflecting on his own abilities and looking to improve. He has developed great learning knowledge and expertise, but aligns this with great understanding of the business needs. He is also just a great person to work with who would add value to any team/organisation
Alan Doran
Andy is a expert facilitator and learning design expert. He leads his teams with great energy and enthusiasm. He has a great capability to work with stakeholders to understand problems and create commercial solutions.
Chris Parkinson
Andy is a brilliant people leader, who understand what it takes to deliver brilliant performance. He is constantly reflecting on his own abilities and looking to improve. He has developed great learning knowledge and expertise, but aligns this with great understanding of the business needs. He is also just a great person to work with who would add value to any team/organisation
Alan Doran
Andy is a expert facilitator and learning design expert. He leads his teams with great energy and enthusiasm. He has a great capability to work with stakeholders to understand problems and create commercial solutions.
Chris Parkinson
Andy is a brilliant people leader, who understand what it takes to deliver brilliant performance. He is constantly reflecting on his own abilities and looking to improve. He has developed great learning knowledge and expertise, but aligns this with great understanding of the business needs. He is also just a great person to work with who would add value to any team/organisation
Alan Doran
Andy is a expert facilitator and learning design expert. He leads his teams with great energy and enthusiasm. He has a great capability to work with stakeholders to understand problems and create commercial solutions.
Chris Parkinson
Andy is a brilliant people leader, who understand what it takes to deliver brilliant performance. He is constantly reflecting on his own abilities and looking to improve. He has developed great learning knowledge and expertise, but aligns this with great understanding of the business needs. He is also just a great person to work with who would add value to any team/organisation
Credentials
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HR Consultant Level 5 (in progress)
CIPD
Experience
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ResQ
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Outsourcing/Offshoring
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200 - 300 Employee
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Leadership Development Manager
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Jul 2023 - Present
Supporting and developing great leaders across the organisation through an innovative Leadership Development Programme. Providing coaching and support to all leaders. Supporting and developing great leaders across the organisation through an innovative Leadership Development Programme. Providing coaching and support to all leaders.
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TSB Bank
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United Kingdom
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Banking
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700 & Above Employee
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National Learning & Development Manager
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May 2017 - Jul 2023
In this current role, I am responsible for conceptualising and implementing HR strategies to improve organisational effectiveness and performance. I am mainly involved in consulting and recommending solutions to bridge skill gaps and influence behavioural and cultural change bank-wide. Moreover, I foster long-lasting and trusted relationships with key stakeholders to achieve strategic business objectives. My key achievements in this role have been: • Spearheaded national learning team to cater to induction and development demands of over 6,500 colleagues in regulated and non-regulated roles. • Developed, managed, and optimised 12 role-specific blended learning programmes and delivered bespoke learning solutions for 10 business functions, leading to higher competency levels and improved work performance. • Slashed company expenditure by c£250K per annum while delivering 25% more learning sessions. • Set up outsourced managed service and provided training to 400 multi skilled advisors that reduced call-to-answer times by 15%. • Developed an award-winning programme to onboard 50 IT specialists, decreasing reliance on 3rd party support and dramatically reducing cost. • Decreased travel costs from c£112K to £10K per annum, while driving down the carbon footprint, without compromising on the quality of the solution. Show less
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TSB Bank
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United Kingdom
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Banking
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700 & Above Employee
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Assistant Training Manager
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Jul 2013 - Feb 2017
During this tenure, I oversaw all aspects of project risks, assumptions, issues, and dependencies by providing timely and effective solutions to mitigate any potential risks or obstacles. Furthermore, I revamped learning process and implemented innovative training methods resulting in increased employee engagement and improved learning outcomes. The benefits I brought during this role were: • Played key role in shaping learning strategy and curriculum for 50 new learning pathways across multiple functions. • Conducted detailed training needs analysis, identified root cause issues, and recommended practical and effective learning solutions to meet specific employee needs. • Revamped national curriculum for TSB migration programme to deliver 12 new programmes over one year. Show less
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Lloyds Banking Group
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United Kingdom
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Financial Services
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700 & Above Employee
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End to End Navigator
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2011 - 2013
In this position, I headed a lending simplification programme for commercial customers nationally. I supported credit risk and securities by delivering training and providing one-to-one support to embed learning. Additionally, I influenced senior stakeholders to ensure the successful implementation of change initiatives resulting in a sustainable and lasting impact on the organisation. Selected contributions for this role were: • Cut? loan-to-offer time by 25%, resulting in faster turnaround times and increased customer satisfaction. • Provided coaching and offered support to senior commercial managers responsible for up to £25M portfolios. • Fostered a culture of continuous improvement and learning, encouraging employees to embrace change and innovate to improve business operations. Show less
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Education
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1992 - 1997
George Stephenson High School
Community
