Managing Director

• Apr 2020 - Present

Managing Director

• Oct 2018 - Apr 2020

Now part of the Hughes Group, my role is to align culture, systems and processes with the wider Group. I am also responsible for developing on-going strategies and ensuring these are implemented to maximise profitability. The direct to consumer rental market is very dynamic and of the moment, ensuring I build a team around me that can maximise this opportunity is also important Now part of the Hughes Group, my role is to align culture, systems and processes with the wider Group. I am also responsible for developing on-going strategies and ensuring these are implemented to maximise profitability. The direct to consumer rental market is very dynamic and of the moment, ensuring I build a team around me that can maximise this opportunity is also important

Area Operations Manager

• Mar 2016 - Oct 2018

This role gave me wide ranging responsibility for 120 employees across 7 retail stores, 4 B2B locations, a national distribution centre along with local delivery/installation network and Ebay clearance store. The role included strategic management of core business functions such as budget forecasting/monitoring, marketing and HR to drive performance and hit business KPI's. I worked daily with internal and external stakeholders to maximise our business opportunities whilst inspiring our team to its best possible performance.

Branch Manager

• Nov 2009 - Mar 2016

Management of this store required a full family relocation following a company aquisition. This move allowed me to bring accross company systems, procedures and ethos from the parent company. The store I managed was the largest in the area in terms of floor space and turnover.Key features of the role include management of 11 staff accross sales, administration and delivery functions. I developed a B2B offering and recognised the need for our retail proposition to keep pace with changes in consumer buying habits/expectations.In particular I made the following improvements; - product/services knowledge through a devised training plan - customer service through clear systems/procedures and empowerment of individuals - customer journey through training and empowerment at each level of the business - merchandising following extensive competitor research and recognition of market changes

Branch Manager

• Jun 2004 - Sep 2009

I remain the youngest person within our business to have been promoted to branch manager. Over a 5 year period I managed struggling stores accross our region with staff counts of 3 to 7 people. In each case I was able to work with the teams to make their branches successful. During this time I developed my management style and work ethos. I grew a passion for the management of teams and to the leading of them to success. Successes and deliverables - Developing my management style - Working closely with smaller teams of 3-7 staff - Being given stores that were struggling to meet targets and returning them to profit through coaching and performance management coupled with effective business plans