Experience

DataAnnotation

• United States
• Software Development
• 1 - 100 Employee

• AI Content Writer

  • Feb 2023 - Present

  Improved accuracy and performance of various generative AI models by creating and implementing various writing prompts, instructions, and activities for training and testing purposes. I did this by doing the following tasks: • Created sample writing prompts and responses to train the generative AI models. • Tested AI models' abilities through conversation, playing text-based games, and providing specific instructions or persona-based requests. • Provided sample text from internet… Show more Improved accuracy and performance of various generative AI models by creating and implementing various writing prompts, instructions, and activities for training and testing purposes. I did this by doing the following tasks: • Created sample writing prompts and responses to train the generative AI models. • Tested AI models' abilities through conversation, playing text-based games, and providing specific instructions or persona-based requests. • Provided sample text from internet or print sources to evaluate models’ ability to summarize or extract information. • Evaluated the models' ability to handle harmful or controversial content. • Provided feedback and recommendations to improve the models' performance and capabilities. Show less Improved accuracy and performance of various generative AI models by creating and implementing various writing prompts, instructions, and activities for training and testing purposes. I did this by doing the following tasks: • Created sample writing prompts and responses to train the generative AI models. • Tested AI models' abilities through conversation, playing text-based games, and providing specific instructions or persona-based requests. • Provided sample text from internet… Show more Improved accuracy and performance of various generative AI models by creating and implementing various writing prompts, instructions, and activities for training and testing purposes. I did this by doing the following tasks: • Created sample writing prompts and responses to train the generative AI models. • Tested AI models' abilities through conversation, playing text-based games, and providing specific instructions or persona-based requests. • Provided sample text from internet or print sources to evaluate models’ ability to summarize or extract information. • Evaluated the models' ability to handle harmful or controversial content. • Provided feedback and recommendations to improve the models' performance and capabilities. Show less



Freelance

• Portland, Oregon Metropolitan Area

• Freelance Content Writer And Editor

  • Mar 2021 - Present

  Offered content writing, technical writing, editing, and content management services for a wide range of projects and clients. Projects included crafting and editing articles, business plans, website copy, e-books, and other deliverables for clients ranging from solopreneurs to Fortune 500 organizations. Some notable highlights from my freelance work include: • Writing and editing plant descriptions for the PictureThis app, which required in-depth research and understanding of botany and… Show more Offered content writing, technical writing, editing, and content management services for a wide range of projects and clients. Projects included crafting and editing articles, business plans, website copy, e-books, and other deliverables for clients ranging from solopreneurs to Fortune 500 organizations. Some notable highlights from my freelance work include: • Writing and editing plant descriptions for the PictureThis app, which required in-depth research and understanding of botany and horticulture. • Editing BetterHelp's web content for improved grammar and SEO, which resulted in increased website traffic and engagement. • Developing sample business plans for Growthink, which showed their clients how easy it is to convert complex goals and concepts into actionable plans. • Copyediting workshop guides and other documentation for Microsoft’s Technical Application Workshop Development team, ensuring accuracy and consistency in technical materials. • Creating engaging posts and comments for Glassdoor's social media platform Fishbowl, which helped increase user engagement and drive conversions. Show less Offered content writing, technical writing, editing, and content management services for a wide range of projects and clients. Projects included crafting and editing articles, business plans, website copy, e-books, and other deliverables for clients ranging from solopreneurs to Fortune 500 organizations. Some notable highlights from my freelance work include: • Writing and editing plant descriptions for the PictureThis app, which required in-depth research and understanding of botany and… Show more Offered content writing, technical writing, editing, and content management services for a wide range of projects and clients. Projects included crafting and editing articles, business plans, website copy, e-books, and other deliverables for clients ranging from solopreneurs to Fortune 500 organizations. Some notable highlights from my freelance work include: • Writing and editing plant descriptions for the PictureThis app, which required in-depth research and understanding of botany and horticulture. • Editing BetterHelp's web content for improved grammar and SEO, which resulted in increased website traffic and engagement. • Developing sample business plans for Growthink, which showed their clients how easy it is to convert complex goals and concepts into actionable plans. • Copyediting workshop guides and other documentation for Microsoft’s Technical Application Workshop Development team, ensuring accuracy and consistency in technical materials. • Creating engaging posts and comments for Glassdoor's social media platform Fishbowl, which helped increase user engagement and drive conversions. Show less



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Generalist

  • Mar 2023 - Jun 2023

  Analyzed and investigated auto claims to determine facts of loss and liability. Also assisted customers with repairs, rentals, coverage concerns, and general customer service. Investigations and day-to-day consisted of the following responsibilities: • Conducted thorough interviews and gathered insights from all parties. • Reviewed photos, videos, and other evidence to ascertain fault. • Obtained and interpreted police reports and insurance policies. • Reviewed traffic laws and… Show more Analyzed and investigated auto claims to determine facts of loss and liability. Also assisted customers with repairs, rentals, coverage concerns, and general customer service. Investigations and day-to-day consisted of the following responsibilities: • Conducted thorough interviews and gathered insights from all parties. • Reviewed photos, videos, and other evidence to ascertain fault. • Obtained and interpreted police reports and insurance policies. • Reviewed traffic laws and regulations as needed. • Maintained accurate call and activity documentation. Show less Analyzed and investigated auto claims to determine facts of loss and liability. Also assisted customers with repairs, rentals, coverage concerns, and general customer service. Investigations and day-to-day consisted of the following responsibilities: • Conducted thorough interviews and gathered insights from all parties. • Reviewed photos, videos, and other evidence to ascertain fault. • Obtained and interpreted police reports and insurance policies. • Reviewed traffic laws and… Show more Analyzed and investigated auto claims to determine facts of loss and liability. Also assisted customers with repairs, rentals, coverage concerns, and general customer service. Investigations and day-to-day consisted of the following responsibilities: • Conducted thorough interviews and gathered insights from all parties. • Reviewed photos, videos, and other evidence to ascertain fault. • Obtained and interpreted police reports and insurance policies. • Reviewed traffic laws and regulations as needed. • Maintained accurate call and activity documentation. Show less



Foureyes

• United States
• Software Development
• 1 - 100 Employee

• Communication Analyst

  • Mar 2021 - Jul 2021

  Utilized analytical and communication skills to assist clients in identifying customer sales interest and potential sales leads. My responsibilities included: • Conducting a thorough analysis of customer interactions, including phone calls, forms, online chats, and web history, to determine sales interest and potential leads. • Creating detailed, professional notes on customer sales interest for clients, ensuring accurate and concise documentation. • Qualifying prospects by… Show more Utilized analytical and communication skills to assist clients in identifying customer sales interest and potential sales leads. My responsibilities included: • Conducting a thorough analysis of customer interactions, including phone calls, forms, online chats, and web history, to determine sales interest and potential leads. • Creating detailed, professional notes on customer sales interest for clients, ensuring accurate and concise documentation. • Qualifying prospects by reviewing and analyzing customer interactions, as well as identifying key indicators of sales interest and potential lead opportunities. • Entering and verifying customer and account details for clients, ensuring data accuracy and completeness. • Maintaining data entry requirements by following program training techniques and procedures, ensuring compliance with established standards and protocols. Show less Utilized analytical and communication skills to assist clients in identifying customer sales interest and potential sales leads. My responsibilities included: • Conducting a thorough analysis of customer interactions, including phone calls, forms, online chats, and web history, to determine sales interest and potential leads. • Creating detailed, professional notes on customer sales interest for clients, ensuring accurate and concise documentation. • Qualifying prospects by… Show more Utilized analytical and communication skills to assist clients in identifying customer sales interest and potential sales leads. My responsibilities included: • Conducting a thorough analysis of customer interactions, including phone calls, forms, online chats, and web history, to determine sales interest and potential leads. • Creating detailed, professional notes on customer sales interest for clients, ensuring accurate and concise documentation. • Qualifying prospects by reviewing and analyzing customer interactions, as well as identifying key indicators of sales interest and potential lead opportunities. • Entering and verifying customer and account details for clients, ensuring data accuracy and completeness. • Maintaining data entry requirements by following program training techniques and procedures, ensuring compliance with established standards and protocols. Show less



Powell's Books

• United States
• Retail
• 100 - 200 Employee

• Inventory Generalist II

  • Aug 2019 - Feb 2021

  Performed various tasks in a fast-paced environment to ensure accurate inventory management and maintain fully stocked bookshelves at the world-famous City of Books. Daily tasks included: • Retrieving products for internet orders and processing books on hold for customers • Conducting cycle counts and resolving errors and discrepancies in inventory management • Restocking and shelving books and gifts, as well as returning poorly selling books to vendors and publishers •… Show more Performed various tasks in a fast-paced environment to ensure accurate inventory management and maintain fully stocked bookshelves at the world-famous City of Books. Daily tasks included: • Retrieving products for internet orders and processing books on hold for customers • Conducting cycle counts and resolving errors and discrepancies in inventory management • Restocking and shelving books and gifts, as well as returning poorly selling books to vendors and publishers • Merchandising displays and shelves to maximize sales and customer satisfaction • Marking down poorly selling used books to maintain inventory accuracy and optimize sales

• PDX Generalist I/II

  • Oct 2017 - Jul 2019

  My role as a generalist was to contribute to all tasks around the store to keep things running efficiently. Tasks included: • Stocking/organizing shelves • Merchandising displays and tables • Opening the store • Cashiering • Providing customer service • Buying used books from customers • Resolving various inventory problems and errors • Cycle counting store annually



Chesapeake Conservancy

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Geospatial Analyst

  • Jul 2015 - Jul 2016

  Collaborated with a team of five analysts to produce one-meter resolution land cover data for the Chesapeake watershed. This was accomplished by: • Developing rule-based classification using ENVI. • Utilizing ArcGIS mapping for the QA process and accuracy assessments. • Contributing to task automation and post-processing assignments by constructing Python models/script tools. Collaborated with a team of five analysts to produce one-meter resolution land cover data for the Chesapeake watershed. This was accomplished by: • Developing rule-based classification using ENVI. • Utilizing ArcGIS mapping for the QA process and accuracy assessments. • Contributing to task automation and post-processing assignments by constructing Python models/script tools.



Valparaiso University

• United States
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Aug 2012 - May 2015

  Assisted professors with various tasks to facilitate classroom lectures/labs as well as enhance students' learning. Tasks included: • Creating and grading exams and assignments • Working one-on-one with students during the labs and tutor sessions • Supervising and training newer teaching assistants • Completing various administrative tasks, as needed Courses for which assistance was provided include Introduction to GIS, Introduction to Geomorphology, Cartography… Show more Assisted professors with various tasks to facilitate classroom lectures/labs as well as enhance students' learning. Tasks included: • Creating and grading exams and assignments • Working one-on-one with students during the labs and tutor sessions • Supervising and training newer teaching assistants • Completing various administrative tasks, as needed Courses for which assistance was provided include Introduction to GIS, Introduction to Geomorphology, Cartography, Introduction to Remote Sensing, Advanced Geomorphology and Unity of Life. Show less Assisted professors with various tasks to facilitate classroom lectures/labs as well as enhance students' learning. Tasks included: • Creating and grading exams and assignments • Working one-on-one with students during the labs and tutor sessions • Supervising and training newer teaching assistants • Completing various administrative tasks, as needed Courses for which assistance was provided include Introduction to GIS, Introduction to Geomorphology, Cartography… Show more Assisted professors with various tasks to facilitate classroom lectures/labs as well as enhance students' learning. Tasks included: • Creating and grading exams and assignments • Working one-on-one with students during the labs and tutor sessions • Supervising and training newer teaching assistants • Completing various administrative tasks, as needed Courses for which assistance was provided include Introduction to GIS, Introduction to Geomorphology, Cartography, Introduction to Remote Sensing, Advanced Geomorphology and Unity of Life. Show less