Experience

Healthy Aging

• Israel
• Hospitals and Health Care
• 1 - 100 Employee

• Head of Sales & Customer Success

  • Feb 2020 - Present

  • Managing sales & service agents, leading to exceeding conversion and satisfaction KPIs.• Presenting to C-level executives a monthly analyzed report on selected KPIs.• Establishing cooperation with key partners to upgrade services.• Quality Standards formalization and implementation.• Acquired sponsors for our major digital conference.

• Senior Account Manager

  • Sep 2019 - Feb 2020

  • Identify opportunities and generate sales through up-sell and cross-sell.• Collaborate in a weekly clinical staff meeting as clients a case manager.• Handled escalations relating to contract questions and negotiations.• Achieving and exceeding KPIs in conversion, retention, and satisfaction.



Nitzan Care Managment

• Israel
• Civic and Social Organizations

• Founder & CEO

  • Jun 2016 - Sep 2019

  Supportive services for medical crisis and everyday life through personal based solutions. Experience: • Operating as the lead point of contact for the company’s customers. • Building and maintaining strong, long-lasting client relationships. • Keeping consumers satisfied and engaged in a variety of services. Supportive services for medical crisis and everyday life through personal based solutions. Experience: • Operating as the lead point of contact for the company’s customers. • Building and maintaining strong, long-lasting client relationships. • Keeping consumers satisfied and engaged in a variety of services.



Beit Ekstein | בית אקשטיין מקבוצת דנאל

• Israel
• Facilities Services
• 1 - 100 Employee

• Rehabilitation Instructor

  • May 2013 - Nov 2015

  • Forming, implementing and optimizing treatments plan with a multidisciplinary team. • Initiating group activities to create empowerment and wellbeing among clients. • Forming, implementing and optimizing treatments plan with a multidisciplinary team. • Initiating group activities to create empowerment and wellbeing among clients.



אניס -Anise

• Israel
• Retail Groceries

• Customer Services Agent

  • Dec 2011 - Apr 2013

  • Proactively educating customers about our brands to improve satisfaction and trust • Continuously overachieving the store service and sales quotas. • Acting as the in charge of the store supplies and logistics. • Proactively educating customers about our brands to improve satisfaction and trust • Continuously overachieving the store service and sales quotas. • Acting as the in charge of the store supplies and logistics.



Cibus

• India
• Food and Beverage Services
• 1 - 100 Employee

• Customer Support Representative

  • Feb 2010 - Dec 2011

  • Resolving client’s technical problems and remotely facilitating their individual needs. • Familiarizing new team members to the company's tech system and goals. • Resolving client’s technical problems and remotely facilitating their individual needs. • Familiarizing new team members to the company's tech system and goals.