Warranty & IT Manager

• Jun 1999 - Present

Collecting and organizing claims for eight locations. Making recommendations of changes to service managers for auditing guidelines. Submitting claims to over twenty different manufacturers for payment. Checking the status of claims and contacting manufacturers to appeal. Finalizing and closing work orders.Order management of new electronic devices. Staging computers for our business system. Upgrading PC systems. Repair hardware, software, and networking issues. Manage remote desktop access. Provide tech support for Android and iOS mobile devices, Windows PCs, and printers. Configure, deploy, and maintain domain based email server. Manage and distribute user-level login information. Manage web site hosting and development. Develop and build wired/wireless networks. Configure and maintain IP phone system across multiple locations.Service Manager: Jan 2006 - May 2011Managing technicians and scheduling customer repairs. Ordering parts for shop jobs. Technical troubleshooting to assist techs, in-shop and over the phone. Submitting warranty claims to manufacturers for payment. Invoicing customers for work completed. Interviewing, hiring, and training new technicians. Reviewing shop operating costs. Reviewing employee hours and overtime. Oversee tech training and scheduling.Parts: Jun 2003 - Jan 2006Stocking parts and adjusting inventory. Receiving orders. Selling parts over the counter to customers. Taking orders and looking up parts over the phone. Invoicing and billing customers for orders placed. Looking up and billing parts for service shop.Shipping/Receiving: Jun 2001 - Jun 2003Signing for and receiving shipments. Checking shipments against packing lists and receiving into our business system inventory. Stocking parts and performing inventory adjustments. Organizing and checking inventory of warehouse.Lawn Tech: Jun 1999 - Jun 2001Sweeping floors. Picking up and organizing tools. Mowing and trimming lawn of dealership. Moving and rearranging machinery.