Experience

Encompass Medical Group

• United States
• Medical Practices
• 1 - 100 Employee

• Front Desk Receptionist

  • May 2019 - Present

  -Processed patient insurance information -Provided excellent customer service by greeting and welcoming patients in a timely manner -Answered multi-line phones and assisted callers with any requests or questions -Performed patient data entry with a sharp attention to detail, accuracy, and confidentiality -Trained incoming hires on basic front desk duties, including but not limited to faxing documents, patient registration, and protecting private health information -Scheduled follow up appointments as directed by medical staff -Coordinated scheduled luncheon meetings with numerous business partners on a weekly basis Show less



St. Joseph Medical Center

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Patient Account Representative

  • Dec 2017 - May 2019

  -Performed patient billing reports in a timely manner -Maintained a database of client accounts and billing information -Contacted insurance companies for claim processing and reimbursements -Performed front desk duties including cleaning, greeting clients, maintaining supplies, answering incoming phone calls and administrative tasks -Processed payment collections -Performed patient billing reports in a timely manner -Maintained a database of client accounts and billing information -Contacted insurance companies for claim processing and reimbursements -Performed front desk duties including cleaning, greeting clients, maintaining supplies, answering incoming phone calls and administrative tasks -Processed payment collections



CVS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Representative

  • Sep 2013 - Dec 2017

  -Handled complex inbound/outbound phone calls with two dedicated clients -Assisted with numerous team projects, as well as company projects -Problem solved on a daily basis with analytical and logical thinking -Completed several basic office tasks, such as faxing, printing, and emailing -Created and implemented training materials for new hires -Acted as Interim Supervisor that managed a team of 20 plus customer care representatives -Acted as a Subject Matter Expert during Ramp Up Season for new hires Show less



AmeriCorps

• Government Administration
• 700 & Above Employee

• Corps Member

  • Feb 2012 - Sep 2013

  -Maintained working relationship with volunteers with local Non-Profit Hillcrest Transitional Housing -Organized volunteer group projects -Organized two largest fund raising events of the year -Presidential Volunteer Award Winner -Maintained working relationship with volunteers with local Non-Profit Hillcrest Transitional Housing -Organized volunteer group projects -Organized two largest fund raising events of the year -Presidential Volunteer Award Winner