Diane Mullins

Client Retention and Business Development Manager at Sears Imported Autos-Mercedes-Benz
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Contact Information
us****@****om
(386) 825-5501
Location
Minneapolis, Minnesota, United States, US
Skills

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5.0

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Scott Lambert

Diane is a goal minded person with a great work ethic and a good touch with a customer. This was proven many times over as a top salesperson for us.

Micaela Krause-Anlauf

Very professional; always had everything organized and knew what was going on with everything. Always willing to help, and any questions that I had were answered right away. Follow-up with customers, questions, or anything asked of her was always done quickly and efficiently. Great to work with and dependable. She was the go-to for everything and always had a great attitude along with it.

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Experience

  • Sears Imported Autos-Mercedes-Benz
    • United States
    • Retail
    • 1 - 100 Employee
    • Client Retention and Business Development Manager
      • Feb 2018 - Present

      Inventive monthly campaigns, train sales, CRM management, progressive lead process, 25% increase monthly Incremental sales, client retention and lifecycle management, high customer satisfaction, reputation management for Best of the Best award, Awarded #1 Mercedes-Benz dealer Sales and CSI in the region. Inventive monthly campaigns, train sales, CRM management, progressive lead process, 25% increase monthly Incremental sales, client retention and lifecycle management, high customer satisfaction, reputation management for Best of the Best award, Awarded #1 Mercedes-Benz dealer Sales and CSI in the region.

  • Minneapolis, MN
    • Maplewood Toyota
    • VIP Portfolio Manager
      • Mar 2013 - Feb 2018

      Develop successful relationships with customers presenting opportunities to upgrade creating incremental sales, retention and loyalty. Increased monthly sales over 25% each month. Lease portfolio from 12% to 48%. Awarded #1 Toyota store for Sales and CSI in the region year after year. Develop successful relationships with customers presenting opportunities to upgrade creating incremental sales, retention and loyalty. Increased monthly sales over 25% each month. Lease portfolio from 12% to 48%. Awarded #1 Toyota store for Sales and CSI in the region year after year.

  • Luther Automotive Group
    • Hopkins, MN
    • Sales / Finance Administrative Assistant
      • 2010 - 2012

      Assist GM, Sales Managers, Finance Director. Sales Operations, Reports, Training; Digital Marketing campaigns, Inventory management, Dealer Trades, Finance approvals, special projects. Assist Finance Director, 4 Finance Managers, Submit Loan Approvals, Schedule Deliveries, Daily Finance Delivery Report, Title issues, Spiff Reports. Assist GM, Sales Managers, Finance Director. Sales Operations, Reports, Training; Digital Marketing campaigns, Inventory management, Dealer Trades, Finance approvals, special projects. Assist Finance Director, 4 Finance Managers, Submit Loan Approvals, Schedule Deliveries, Daily Finance Delivery Report, Title issues, Spiff Reports.

  • Walser Automotive Group
    • United States
    • Motor Vehicle Manufacturing
    • 500 - 600 Employee
    • Sales Administrative Assistant
      • 2007 - 2009

      Assist GM, Sales Managers. Daily Sales Operations, Reports, Training, Certifications. Website updates, Inventory management, Dealer trades, Courtesy Deliveries, Inventive Claims, Supervise/Train Reception and Lot technicians. Assist GM, Sales Managers. Daily Sales Operations, Reports, Training, Certifications. Website updates, Inventory management, Dealer trades, Courtesy Deliveries, Inventive Claims, Supervise/Train Reception and Lot technicians.

  • Mullins Pine City Chrysler Dodge Jeep
    • Pine City, MN
    • Owner / Sales and Marketing BDC / Office Manager / Controller
      • 2001 - 2007

      Five Star Certified, quickly grew dealership 450% awarded Daimler Chrysler Top Performance Award year after year, daily operations, develop and manage BDC, financial statements, budgets, payroll, inventory management, dealer trades, digital marketing campaigns, advertising design/ radio/ paper/ billboard. organized Community events. Five Star Certified, quickly grew dealership 450% awarded Daimler Chrysler Top Performance Award year after year, daily operations, develop and manage BDC, financial statements, budgets, payroll, inventory management, dealer trades, digital marketing campaigns, advertising design/ radio/ paper/ billboard. organized Community events.

  • AFC - Automotive Finance Corporation
    • United States
    • Financial Services
    • 200 - 300 Employee
    • Branch Manager
      • 1998 - 2001

      Opened / Developed Branch to #1 Midwest area, Daily Operations, Dealer development, Marketing Strategy, Floor Plan checks, Collections, Attend Auctions. Opened / Developed Branch to #1 Midwest area, Daily Operations, Dealer development, Marketing Strategy, Floor Plan checks, Collections, Attend Auctions.

  • MADA Minnesota Auto Dealers Association / MAA Mpls Auto Auction / ABC Auto Auction
    • Maple Grove, MN
    • Sales Representative / Dealer Services
      • 1995 - 1998

      Develop successful Dealer relations, Event Sales, Attend Auctions, Daily Operations, Dealer Services, Sales Develop successful Dealer relations, Event Sales, Attend Auctions, Daily Operations, Dealer Services, Sales

  • Margaretten Mortgage Corporation
    • Coon Rapids, MN
    • Executive Loan Processor
      • 1993 - 1995

      Loan Processor, Closing Assistant Award for exceeding $Million Processing Goals Loan Processor, Closing Assistant Award for exceeding $Million Processing Goals

  • Miles Homes, Inc
    • Maple Grove, MN
    • Sales Executive Assistant / Customer Service / Delivery Coordinator
      • 1979 - 1990

      Loan Processor 1979-1982, Sales and Marketing Executive Assistant, Event Coordinator 1982-1985, Customer Service/Delivery Coordinator nationwide 1985-1991 Awarded for Exceeding Goals and Expectations Loan Processor 1979-1982, Sales and Marketing Executive Assistant, Event Coordinator 1982-1985, Customer Service/Delivery Coordinator nationwide 1985-1991 Awarded for Exceeding Goals and Expectations

Education

  • Osseo High School Osseo, MN
    Graduated
    1976 - 1979

Community

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