Experience

KellyConnect | Contact Center Solutions

• United States
• Consumer Services
• 500 - 600 Employee

• T1 Services Pro Phone

  • Mar 2020 - Present



Self-employed

• Contracting - IT Support

  • Aug 2019 - Nov 2021

• Executive Administrative Assistant

  • Aug 2019 - Nov 2021



Self

• Reviewing Offers

  • Aug 2019 - Nov 2021

  Business Management: Planning, Time Management, Motivate and Organize, Problem Solving, Leadership, Networking, Self Confidence Information Technology – Information Systems Security: IT Administration\Support- Hardware \ Software Regulations Compliance Implementation, Testing, and Reporting, Corporate E- Discovery Support, Customer Service Technical Liaison \ Quality Division, Help Desk Manager \ Trainer, Corporate e-Discovery planning… Show more Business Management: Planning, Time Management, Motivate and Organize, Problem Solving, Leadership, Networking, Self Confidence Information Technology – Information Systems Security: IT Administration\Support- Hardware \ Software Regulations Compliance Implementation, Testing, and Reporting, Corporate E- Discovery Support, Customer Service Technical Liaison \ Quality Division, Help Desk Manager \ Trainer, Corporate e-Discovery planning, culling, production Legal: Business and Litigation Paralegal – Federal and State Courts - Corporate, Personal Injury, Insurance Defense, Family Law, Consumer Bankruptcy Regulations Compliance Implementation, Testing, and Reporting Corporate e-Discovery planning, culling, production Law Office Management Show less Business Management: Planning, Time Management, Motivate and Organize, Problem Solving, Leadership, Networking, Self Confidence Information Technology – Information Systems Security: IT Administration\Support- Hardware \ Software Regulations Compliance Implementation, Testing, and Reporting, Corporate E- Discovery Support, Customer Service Technical Liaison \ Quality Division, Help Desk Manager \ Trainer, Corporate e-Discovery planning… Show more Business Management: Planning, Time Management, Motivate and Organize, Problem Solving, Leadership, Networking, Self Confidence Information Technology – Information Systems Security: IT Administration\Support- Hardware \ Software Regulations Compliance Implementation, Testing, and Reporting, Corporate E- Discovery Support, Customer Service Technical Liaison \ Quality Division, Help Desk Manager \ Trainer, Corporate e-Discovery planning, culling, production Legal: Business and Litigation Paralegal – Federal and State Courts - Corporate, Personal Injury, Insurance Defense, Family Law, Consumer Bankruptcy Regulations Compliance Implementation, Testing, and Reporting Corporate e-Discovery planning, culling, production Law Office Management Show less



ROBERT M. GELLER, P.A.

• Tampa/St. Petersburg, Florida Area

• Litigation Paralegal + IT Specialist

  • Jun 2017 - Nov 2021

  post-filing Chapter 13's, plus. and everything an entreprenurial attorney needs for IT attorneyfortampabay.com post-filing Chapter 13's, plus. and everything an entreprenurial attorney needs for IT attorneyfortampabay.com



Robert M. Geller, PA

• Tampa/St. Petersburg, Florida Area

• Chief Paralegal\Training AND Law Firm IT Systems Admin & Support

  • Jun 2017 - Aug 2019



Data-Tech, Specialized in Managed IT Security

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• DataCenter Operations - TAC-L2 backup

  • May 2014 - Jun 2017

  www.datatechitp.com www.datatechitp.com



Rapid Systems, Inc

• Tampa, Fl

• Help Desk Manager -WISP

  • Oct 2012 - Apr 2014

  Customer Service, service request ticketing and follow-up, Help Desk technical training for Enterprise, Corporate and Residential, Networking, Email, Email Hosting, DNS, Website Hosting, PBX, AntiVirus Administration and proactiveness. SmartTrack, SmarterMail, FreePBX www.rapidsys.com Customer Service, service request ticketing and follow-up, Help Desk technical training for Enterprise, Corporate and Residential, Networking, Email, Email Hosting, DNS, Website Hosting, PBX, AntiVirus Administration and proactiveness. SmartTrack, SmarterMail, FreePBX www.rapidsys.com



Aerotek U.S.A.

• Tampa, Fl

• Mortgage Claim Researcher - Outsourced to BoA

  • Mar 2012 - Oct 2012

  National Mortgage Foreclosure Lookback \ Review Directive, team member for Tests E and F National Mortgage Foreclosure Lookback \ Review Directive, team member for Tests E and F



Rapid Systems, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Wireless Broadband Support Analyst

  • Apr 2011 - Mar 2012

  Customer Support Analyst - signals, equipment, software Field Tech's Support - installation and maintenance Customer Support Analyst - signals, equipment, software Field Tech's Support - installation and maintenance



Counsel Technology Inc

• owner\CEO\Consultant

  • Nov 2004 - May 2011

  Responsible IT Leadership Organizations today need their IT users to maintain an active role in understanding the daily processing and overall health and maturity of their IT systems. From the IT Service Provider perspective, this provides opportunity to increase value to the customer and to improve client relationships, which leads to repeat business. As a service, this in-road to organizations allows the Service Provider to teach the organization Responsible IT Usage, to reduce their… Show more Responsible IT Leadership Organizations today need their IT users to maintain an active role in understanding the daily processing and overall health and maturity of their IT systems. From the IT Service Provider perspective, this provides opportunity to increase value to the customer and to improve client relationships, which leads to repeat business. As a service, this in-road to organizations allows the Service Provider to teach the organization Responsible IT Usage, to reduce their overall costs. Successful IT Risk Management fosters regulations compliance, IT Security, and eDiscovery preparation and readiness. Show less Responsible IT Leadership Organizations today need their IT users to maintain an active role in understanding the daily processing and overall health and maturity of their IT systems. From the IT Service Provider perspective, this provides opportunity to increase value to the customer and to improve client relationships, which leads to repeat business. As a service, this in-road to organizations allows the Service Provider to teach the organization Responsible IT Usage, to reduce their… Show more Responsible IT Leadership Organizations today need their IT users to maintain an active role in understanding the daily processing and overall health and maturity of their IT systems. From the IT Service Provider perspective, this provides opportunity to increase value to the customer and to improve client relationships, which leads to repeat business. As a service, this in-road to organizations allows the Service Provider to teach the organization Responsible IT Usage, to reduce their overall costs. Successful IT Risk Management fosters regulations compliance, IT Security, and eDiscovery preparation and readiness. Show less



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Support Specialist

  • Dec 2009 - Apr 2011

  Outsourced technical support for Dell computers: Federal accounts and business Workstation division. *Customer and vendor contact, analysis and resolution of technical issues concerning hardware and software. *Verification of warranty entitlement, SCOPE of coverage and service level agreement, by contract review via various database programs. *Coordination of service between outside vendors and customers to achieve issue resolution. *Case ownership and tracking to… Show more Outsourced technical support for Dell computers: Federal accounts and business Workstation division. *Customer and vendor contact, analysis and resolution of technical issues concerning hardware and software. *Verification of warranty entitlement, SCOPE of coverage and service level agreement, by contract review via various database programs. *Coordination of service between outside vendors and customers to achieve issue resolution. *Case ownership and tracking to resolution, including all documentation. Show less Outsourced technical support for Dell computers: Federal accounts and business Workstation division. *Customer and vendor contact, analysis and resolution of technical issues concerning hardware and software. *Verification of warranty entitlement, SCOPE of coverage and service level agreement, by contract review via various database programs. *Coordination of service between outside vendors and customers to achieve issue resolution. *Case ownership and tracking to… Show more Outsourced technical support for Dell computers: Federal accounts and business Workstation division. *Customer and vendor contact, analysis and resolution of technical issues concerning hardware and software. *Verification of warranty entitlement, SCOPE of coverage and service level agreement, by contract review via various database programs. *Coordination of service between outside vendors and customers to achieve issue resolution. *Case ownership and tracking to resolution, including all documentation. Show less



contracting work

• Legal Assistant and\or IT Support

  • May 2000 - Dec 2009

  Contracting work as legal assistant for document preparation and court filings, including Service Agreement compliance, case background investigations and customer information\documentation gathering. *Contracting work for IT Support - systems analysis and repair, including installation of hardware and software, business continuity strategy, implementation, training and audits. *IT Regulations compliance and audit reporting. *Using all modern Office Productivity software (MS Office, incl.… Show more Contracting work as legal assistant for document preparation and court filings, including Service Agreement compliance, case background investigations and customer information\documentation gathering. *Contracting work for IT Support - systems analysis and repair, including installation of hardware and software, business continuity strategy, implementation, training and audits. *IT Regulations compliance and audit reporting. *Using all modern Office Productivity software (MS Office, incl. Word, Excel, Access, Outlook, Exchange, and Corel WordPerfect suites), plus Law Office Management Suites such as Amicus, Lawpro, PCLaw, and Time Matters. DOS, Windows, Linux, Apple Show less Contracting work as legal assistant for document preparation and court filings, including Service Agreement compliance, case background investigations and customer information\documentation gathering. *Contracting work for IT Support - systems analysis and repair, including installation of hardware and software, business continuity strategy, implementation, training and audits. *IT Regulations compliance and audit reporting. *Using all modern Office Productivity software (MS Office, incl.… Show more Contracting work as legal assistant for document preparation and court filings, including Service Agreement compliance, case background investigations and customer information\documentation gathering. *Contracting work for IT Support - systems analysis and repair, including installation of hardware and software, business continuity strategy, implementation, training and audits. *IT Regulations compliance and audit reporting. *Using all modern Office Productivity software (MS Office, incl. Word, Excel, Access, Outlook, Exchange, and Corel WordPerfect suites), plus Law Office Management Suites such as Amicus, Lawpro, PCLaw, and Time Matters. DOS, Windows, Linux, Apple Show less



Verizon Telecom, Fiber Solutions Center

• Customer Support Analyst

  • Nov 2007 - May 2009

  Analysis and resolution of both internal and customer issues related to Verizon's fiber optic products, including technical, account status, billing, orders and installation\repair scheduling, and diagnosis and repair of customer-owned equipment attached to Verizon network. *Documentation of all testing, possible remedies, suggestions of remedies offered to customers and the end solutions, ensuring proper information flow to systems analysts. Analysis and resolution of both internal and customer issues related to Verizon's fiber optic products, including technical, account status, billing, orders and installation\repair scheduling, and diagnosis and repair of customer-owned equipment attached to Verizon network. *Documentation of all testing, possible remedies, suggestions of remedies offered to customers and the end solutions, ensuring proper information flow to systems analysts.



Law Offices of Robert M. Geller & Assoc

• Paralegal\Legal Assistant, Office Manager, Computer & Network Administrator

  • Aug 1999 - Dec 2006

  Assist with multiple office locations, all general office requirements and administrative assisting. *Work-flow coordination, case management, client, judicial and clerk contact, creditor contact, including case accounting and negotiations. *Computer systems administration\technician\security, data storage, business continuity planning, implementation and testing, document lifecycle, data storage, management and planning, organizational IT strategy, implementation\review. *Employee… Show more Assist with multiple office locations, all general office requirements and administrative assisting. *Work-flow coordination, case management, client, judicial and clerk contact, creditor contact, including case accounting and negotiations. *Computer systems administration\technician\security, data storage, business continuity planning, implementation and testing, document lifecycle, data storage, management and planning, organizational IT strategy, implementation\review. *Employee training. *Personal Bankruptcy, Family Law, Corp. Law, Criminal Law, Personal Injury (All of this includes various contract review and compliance scenarios.) BACKGROUND Show less Assist with multiple office locations, all general office requirements and administrative assisting. *Work-flow coordination, case management, client, judicial and clerk contact, creditor contact, including case accounting and negotiations. *Computer systems administration\technician\security, data storage, business continuity planning, implementation and testing, document lifecycle, data storage, management and planning, organizational IT strategy, implementation\review. *Employee… Show more Assist with multiple office locations, all general office requirements and administrative assisting. *Work-flow coordination, case management, client, judicial and clerk contact, creditor contact, including case accounting and negotiations. *Computer systems administration\technician\security, data storage, business continuity planning, implementation and testing, document lifecycle, data storage, management and planning, organizational IT strategy, implementation\review. *Employee training. *Personal Bankruptcy, Family Law, Corp. Law, Criminal Law, Personal Injury (All of this includes various contract review and compliance scenarios.) BACKGROUND Show less



Florida Property & Casualty Insurance Sales and Service. Surety Agent

• Proprietor, Licensed Agent, Managing Director

  • Jan 1900 - Jan 1912



C. Jacobs & Jacobs Bail Bonds

• Florida

• Owner, Licensed Agent, Manager

  • 1900 - 1912

  Jacksonville, Florida Jacksonville, Florida