Chris Greenough
Payroll Supervisor at Bloomin' Brands, Inc.- Claim this Profile
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Bio
Credentials
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Certified Professional in Human Resources (PHR®)
Human Resource Certification InstituteJun, 2008- Nov, 2024 -
Certified Payroll Professional (CPP®)
American Payroll AssociationApr, 2012- Nov, 2024
Experience
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Bloomin' Brands, Inc.
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United States
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Restaurants
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700 & Above Employee
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Payroll Supervisor
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Nov 2021 - Present
Responsible for leading the day to day operations of the payroll processing team within a high volume (75,000+ employees), high profile, and multi-state environment. • Redesigned payroll correction process reducing time needed for processing by 33%. • Created detailed and comprehensive knowledge articles for tier I support group on all banking issues/topics resulting in more detailed and accurate information for callers and tier II groups • UAT testing owner for deployment of Service Now automated forms ensuring that tier I & II business requirements were met for form functionality and routing • Responsible for all payroll test script writing and execution for semi-annual system upgrades and enhancements including all required payroll regression testing. • Implemented numerous process improvements including: changing process for Time and Attendance field lockout and file exporting, loading required earning codes on records for high volume off-cycle check requests, daily notification to stores receiving off cycle checks, implementation of Stop Payment/Check Reissue form, per cycle OT Rate audit, automation of several per cycle audits, and changes to process for employees with time worked prior to DOH. Show less
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Breakthru Beverage Group
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United States
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Wholesale
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700 & Above Employee
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Data Management Manager
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Jan 2018 - Nov 2021
Responsible for providing oversight of all operational activities for HR Data Maintenance for over 6,500 US associates in two concurrently running HRIS systems: SAP and Workday. Data maintained by team of direct reports includes: HR Master Data (employee, position, organization), Payroll Tax records, Recurring and Onetime payment records, Commission Agreements, Benefit records, and Genesis time system records. Responsible for documenting business requirements and for writing & executing test scripts related to any system enhancements or upgrades affecting payroll and operations. Show less
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TIME
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United States
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Book and Periodical Publishing
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500 - 600 Employee
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Workforce Administration Manager
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Aug 2016 - Jan 2018
Manage team of 3 Analysts responsible for maintenance of employee, position, and organization data within Workday for global Time Inc. workforce. Oversight of Time Off and Leave administration. Partner with HR and Finance Business Partners to complete Business Processes (BP’s) and make data corrections when needed. Work with Global Technology Services team to streamline BP’s within Workday. Manage team of 3 Analysts responsible for maintenance of employee, position, and organization data within Workday for global Time Inc. workforce. Oversight of Time Off and Leave administration. Partner with HR and Finance Business Partners to complete Business Processes (BP’s) and make data corrections when needed. Work with Global Technology Services team to streamline BP’s within Workday.
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Bristol Myers Squibb
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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HR Customer Service Supervisor, People Services
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Jan 2015 - Aug 2016
Supervise daily operations of Customer Service Representative team supporting Tier 1 intake for all HR inquiries from the Bristol-Myers Squibb workforce within the Americas Region. Responsible for monitoring and implementing service and performance standards and for the delivery of training, and coaching to the Customer Service Representatives. Supervise daily operations of Customer Service Representative team supporting Tier 1 intake for all HR inquiries from the Bristol-Myers Squibb workforce within the Americas Region. Responsible for monitoring and implementing service and performance standards and for the delivery of training, and coaching to the Customer Service Representatives.
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The Coca-Cola Company
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United States
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Food and Beverage Services
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700 & Above Employee
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HR Operations/Payroll Lead
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Feb 2014 - Jan 2015
Responsible for providing oversight of all operational activities required to support payroll processing for 41K US and 6K Canadian associates. Processing structure included 125 different CBAs and 12 different pay areas/cycles. Responsible for execution of business UAT testing and approval for any system enhancements/upgrades and any acquisition/divestiture projects. Managed all payroll related escalations from internal business partners through to resolution. Responsible for providing oversight of all operational activities required to support payroll processing for 41K US and 6K Canadian associates. Processing structure included 125 different CBAs and 12 different pay areas/cycles. Responsible for execution of business UAT testing and approval for any system enhancements/upgrades and any acquisition/divestiture projects. Managed all payroll related escalations from internal business partners through to resolution.
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Program Manager, HR Shared Services
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Apr 2012 - Jun 2013
Created and implemented effective processes and systems to drive efficiencies, improve customer experience, and reduce operating costs for HR Shared Services. Provided oversight of HR Operations programs and processes while working with cross functional business partners to identify and correct operational deficiencies. Acted as liaison between business owners and vendors. Responsible for managing vendor account relationships for multiple HR Operation service providers; lead business role in RFPs and contract renewals, managed any escalations, ensured vendors met SLAs and established KPIs, participated in annual executive reviews with vendors, addressing any gaps with vendor processes and remedying any system issue. System Owner/Administrator for on-boarding system (SilkRoad); responsible for maintaining all content in system and make best practice recommendations to business partners on system content changes. Responsible for providing content change approval, and facilitating updates within system. Represented HR Operations & Payroll on enterprise projects and initiatives. Show less
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Manager, HR Operations & Payroll
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Jan 2011 - Apr 2012
Managed exempt and supervisory level employees ensuring that department & organizational objectives were achieved. Set team goals and ensured alignment with department and company strategic objectives. Accountable for keeping all operational line item costs for employee data management teams within budgetary guidelines, including; training, reward and recognition, labor, and bonus/merit awards. Responsible for resource and capacity planning for HR Shared Services staff members and developing action plans to address resource gaps. Show less
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Employee Services Supervisor
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Oct 2007 - Jan 2011
Supervised HR Operations Specialists and Analysts; directing the daily operations of employee data management and payroll functions. Interviewing, selecting, training, and orienting staff members. Communicating job expectations; planning, monitoring, and appraising job results; coaching & counseling employees. Developing, coordinating, and enforcing policies, procedures, and productivity standards.
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Employee Services Specialist
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Feb 2006 - Oct 2007
Completed the on-boarding process for all newly hired employees in HRIS (SAP) system, moving the new employee to payroll relevant status. Audited new hire paper work packets to ensure accuracy in accordance with company, state, and federal guidelines, worked closely with manager/proxy to resolve discrepancies, errors, or missing paper work. Audited federal I-9 Forms for new employees and for notification or required follow up to ensure compliance with Federal regulations. Provided information and assistance to hiring managers and HR partners on company processes and policies pertaining to new hire paperwork and on-boarding activities Show less
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Who's Calling
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United States
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Advertising Services
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1 - 100 Employee
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HR Specialist
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Sep 2004 - Mar 2006
Provided administrative human resource support for an industry leading high-tech organization with over 300 employees. Assisted employees with HR related questions, Responsible for benefit administration, employee orientations and various HR related projects. Audited all monthly Human Resource related invoices and prepared payment requests for all medical, dental, and life/disability policies. Worked closely with insurance carriers/brokers to resolve claim, eligibility, and billing issues. Conducted new hire orientations and ensured related documents signed and filed appropriately. Assisted Recruiting Team in the recruiting process, including in person interviews, reference checking, background investigations, and creating and sending offer letters to candidates. Communicated and monitored employee recognition and award programs, updated company organization charts, maintained and updated company’s Human Resource website, and assisted with various department/company projects and initiatives Show less
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Education
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2008 - 2008
City University, Bellevue WA
Professionals in the Human Resource Field
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