Richard Motteram

Head of PreSales North America at Engage ESM
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Contact Information
us****@****om
(386) 825-5501
Location
Canada, CA
Languages
  • German Elementary proficiency
Skills

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Bio

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Alan McMahon

I worked with Richard for ca. 18 months on a new implementation of ServiceNow ITIL software. During that time I came to know Richard as a goal-oriented colleague, whose driven and customer-focused approach always put the customer first. He was consistently flexible and helpful, and always quick to deliver on his commitments. I would be delighted to have the opportunity to work again with Richard.

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Credentials

  • Project Management Professional (PMP)
    Project Management Institute
    Feb, 2020
    - Oct, 2024
  • PRINCE2® Foundation Certificate in Project Management
    AXELOS Global Best Practice
    Apr, 2018
    - Oct, 2024
  • PRINCE2® Practitioner Certificate in Project Management
    AXELOS Global Best Practice
    Apr, 2018
    - Oct, 2024
  • ServiceNow Certified Implementation Specialist
    ServiceNow - The Enterprise IT Cloud Company
    Feb, 2018
    - Oct, 2024
  • ServiceNow Certified Administrator
    ServiceNow - The Enterprise IT Cloud Company
    Jan, 2018
    - Oct, 2024
  • ServiceNow Orchestration Training
    ServiceNow – The Enterprise Cloud Company
    Apr, 2016
    - Oct, 2024
  • TOGAF 9.1 Certified
    The Open Group
    Jun, 2014
    - Oct, 2024
  • Certified Scrum Master
    Scrum Alliance
    Jun, 2013
    - Oct, 2024
  • ITIL v3 Foundation
    ITIL
    Jun, 2008
    - Oct, 2024

Experience

  • Engage ESM, an Eviden Business
    • United Kingdom
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Head of PreSales North America
      • Feb 2021 - Present

    • Head of Delivery North America
      • Sep 2018 - Feb 2021

      In charge of primary delivery for mulitple complex portfolios and teams in the delivery of truly transformative ServiceNow projects for Enterprise customers. Managing the resources, schedules, financials and adherence to our delivery methodology to ensure successful programmes of work. This also includes the management of issues, risks and project change requests to ensure successful and on-time project delivery. Also contributing to process improvement initiatives and tools and methodology improvement to ensure each future program is as successful as the last.

    • Senior Project Manager
      • Mar 2018 - Sep 2018

      Managing complex projects and teams in the delivery of truly transformative ServiceNow projects for Enterprise customers. Managing the resources, schedules, financials and adherence to our delivery methodology to ensure successful project delivery. This also includes the management of issues, risks and project change requests to ensure successful and on-time project delivery. Also contributing to process improvement initiatives and tools and methodology improvement to ensure each future program is as successful as the last.

    • Managing Consultant
      • Mar 2015 - Mar 2018

      Leading inspirational transformation projects for small, medium and enterprise customers using the ServiceNow Platform.

    • Senior Technical Consultant
      • Oct 2011 - Mar 2015

      Senior technical consultant leading ITSM deployments and organisational transition for enterprise level financial organisations.

    • Technical Consultant
      • Jul 2010 - Oct 2011

      Technical consultant involved in implementations in small, medium and enterprise level deployments. Requiring a high degree of process and technical skill.

  • ServiceNow
    • United States
    • Software Development
    • 700 & Above Employee
    • Associate Developer
      • Mar 2009 - Feb 2010

      As an associate developer at service-now I was involved in troubleshooting, codebase development, customer support and implementation of the product. The role required in depth knowledge of ITSM practices and quick identification of customer process with a view to implementing this in the tool. The role required a very strong knowledge of the product, integrations, ITIL and processes that are needed to transition into a new implementation. As an associate developer at service-now I was involved in troubleshooting, codebase development, customer support and implementation of the product. The role required in depth knowledge of ITSM practices and quick identification of customer process with a view to implementing this in the tool. The role required a very strong knowledge of the product, integrations, ITIL and processes that are needed to transition into a new implementation.

  • GlassHouse Technologies
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IP Tools Manager
      • Mar 2006 - Mar 2009

      Change manager and Incident manager, primary support for the ITIL processes and ServiceNow. This position included outsourcing the service desk to India Change manager and Incident manager, primary support for the ITIL processes and ServiceNow. This position included outsourcing the service desk to India

Education

  • Middlesex University
    Bsc Joint Honours (1st Class), Computing / Business
    1998 - 2002
  • Portsmouth College
    A Level's, Business and Computing
    1996 - 1998

Community

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