Melissa lights up every room with her enthusiasm, warmth and care. Above all, she's a tireless leader who recognizes every puzzle piece involved in the bigger picture. Melissa has this effortless ability to ensure people feel capable and interconnected on a team. She's bolstered my skills and ability to thrive in a fast-paced operational role, which is invaluable to me. While she exudes excellence in internal operational management, Melissa also strengthens the client experience at Shift. Overseeing the Care Team, Melissa has a creative way of integrating effective technical and operational pipelines with a fun, people-focused lens. She sees the best in people and recognizes growth as an important part of the employee experience. She has been a mentor for me on so many levels.

I have had the pleasure of being supported by Melissa for over two years. She has been such a helpful support in matching me with appropriate client referrals, managing my client booking, offering tech support with the video platform (Jane), and attending to client billing-related queries and concerns. Melissa cares deeply about the growth and success of those that she supports, both in terms of her working team, as well as the clients she interacts with. Melissa is able to understand the broader impacts of more micro-interactions, and this is reflected in how she shows up in supporting others, as well as the thought and consideration she puts into her work.

Melissa lights up every room with her enthusiasm, warmth and care. Above all, she's a tireless leader who recognizes every puzzle piece involved in the bigger picture. Melissa has this effortless ability to ensure people feel capable and interconnected on a team. She's bolstered my skills and ability to thrive in a fast-paced operational role, which is invaluable to me. While she exudes excellence in internal operational management, Melissa also strengthens the client experience at Shift. Overseeing the Care Team, Melissa has a creative way of integrating effective technical and operational pipelines with a fun, people-focused lens. She sees the best in people and recognizes growth as an important part of the employee experience. She has been a mentor for me on so many levels.

I have had the pleasure of being supported by Melissa for over two years. She has been such a helpful support in matching me with appropriate client referrals, managing my client booking, offering tech support with the video platform (Jane), and attending to client billing-related queries and concerns. Melissa cares deeply about the growth and success of those that she supports, both in terms of her working team, as well as the clients she interacts with. Melissa is able to understand the broader impacts of more micro-interactions, and this is reflected in how she shows up in supporting others, as well as the thought and consideration she puts into her work.

Melissa lights up every room with her enthusiasm, warmth and care. Above all, she's a tireless leader who recognizes every puzzle piece involved in the bigger picture. Melissa has this effortless ability to ensure people feel capable and interconnected on a team. She's bolstered my skills and ability to thrive in a fast-paced operational role, which is invaluable to me. While she exudes excellence in internal operational management, Melissa also strengthens the client experience at Shift. Overseeing the Care Team, Melissa has a creative way of integrating effective technical and operational pipelines with a fun, people-focused lens. She sees the best in people and recognizes growth as an important part of the employee experience. She has been a mentor for me on so many levels.

I have had the pleasure of being supported by Melissa for over two years. She has been such a helpful support in matching me with appropriate client referrals, managing my client booking, offering tech support with the video platform (Jane), and attending to client billing-related queries and concerns. Melissa cares deeply about the growth and success of those that she supports, both in terms of her working team, as well as the clients she interacts with. Melissa is able to understand the broader impacts of more micro-interactions, and this is reflected in how she shows up in supporting others, as well as the thought and consideration she puts into her work.