LAURENCE MAHIEU (She/Her)
Diversity, Inclusion, and Belonging Ambassador at Unique Belgium- Claim this Profile
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Néerlandais Native or bilingual proficiency
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French Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Sarah Farah
Laurence travaille dans mon équipe et gère l'agence de Customer Care Bruxelles. C'est une personne investie, impliquée et consciencieuse dans son travail. Orienté clients, elle met un point d'honneur à respecter ses engagements envers son portefeuille de clients. De plus, c'est une manager de terrain et à l'écoute de son équipe. C'est très agréable de l'avoir dans une équipe.
OLIVIER COSTA
I’ve been working with Laurence for almost one year and an half now. She’s definitely a great leader and knows how to get the best from her team. She can be tough sometimes when needed, but always fair. What really impressed me at first is her knowledge of the job. Laurence always gives good feedbacks and coachings for us to improve ourselves. She never looses sight of her goals and has a clear view of how to reach them. And last but not least, she’s a really great colleague!
Sarah Farah
Laurence travaille dans mon équipe et gère l'agence de Customer Care Bruxelles. C'est une personne investie, impliquée et consciencieuse dans son travail. Orienté clients, elle met un point d'honneur à respecter ses engagements envers son portefeuille de clients. De plus, c'est une manager de terrain et à l'écoute de son équipe. C'est très agréable de l'avoir dans une équipe.
OLIVIER COSTA
I’ve been working with Laurence for almost one year and an half now. She’s definitely a great leader and knows how to get the best from her team. She can be tough sometimes when needed, but always fair. What really impressed me at first is her knowledge of the job. Laurence always gives good feedbacks and coachings for us to improve ourselves. She never looses sight of her goals and has a clear view of how to reach them. And last but not least, she’s a really great colleague!
Sarah Farah
Laurence travaille dans mon équipe et gère l'agence de Customer Care Bruxelles. C'est une personne investie, impliquée et consciencieuse dans son travail. Orienté clients, elle met un point d'honneur à respecter ses engagements envers son portefeuille de clients. De plus, c'est une manager de terrain et à l'écoute de son équipe. C'est très agréable de l'avoir dans une équipe.
OLIVIER COSTA
I’ve been working with Laurence for almost one year and an half now. She’s definitely a great leader and knows how to get the best from her team. She can be tough sometimes when needed, but always fair. What really impressed me at first is her knowledge of the job. Laurence always gives good feedbacks and coachings for us to improve ourselves. She never looses sight of her goals and has a clear view of how to reach them. And last but not least, she’s a really great colleague!
Sarah Farah
Laurence travaille dans mon équipe et gère l'agence de Customer Care Bruxelles. C'est une personne investie, impliquée et consciencieuse dans son travail. Orienté clients, elle met un point d'honneur à respecter ses engagements envers son portefeuille de clients. De plus, c'est une manager de terrain et à l'écoute de son équipe. C'est très agréable de l'avoir dans une équipe.
OLIVIER COSTA
I’ve been working with Laurence for almost one year and an half now. She’s definitely a great leader and knows how to get the best from her team. She can be tough sometimes when needed, but always fair. What really impressed me at first is her knowledge of the job. Laurence always gives good feedbacks and coachings for us to improve ourselves. She never looses sight of her goals and has a clear view of how to reach them. And last but not least, she’s a really great colleague!
Experience
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Unique Belgium
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Belgium
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Human Resources Services
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200 - 300 Employee
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Diversity, Inclusion, and Belonging Ambassador
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Oct 2022 - Present
As one of the twelve DEIB+ Ambassadors, my team and I are committed to promoting more equitable workspaces, both for us and for our clients. Our focus extends across four crucial areas:✔️ Panel Leadership: Together, we steer influential discussions on subjects like 'Women at Work' and 'LGBTQIA+ at Work'.✔️ Point of Contact: We collaboratively address all diversity issues, tackling customer discrimination and internal micro-aggressions. I am responsible for the Brussels area.✔️ Initiative Development: We collectively design and implement strategies that shape a more inclusive working environment.✔️ LinkedIn Contributor: I also share DEIB+ insights on LinkedIn, equipping our clients and prospects with the tools to nurture a more inclusive culture. Show less
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Business Manager Office
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Feb 2021 - Present
I take ultimate responsibility for the agency's profitability and the growth of my team of recruiters. My job is to maximize outcomes and make the worlds of my clients a little brighter, one witty sales pitch at a time.I mainly work my magic in 4 key areas:✔️ People management: When it comes to guiding, managing, coaching and evaluating my team, I'm in my element. It's like a dance where I take the lead, ensuring that together, we reach new heights of greatness.✔️Recruitment: I often assist my colleagues in sourcing and screening multilingual candidates. I seek out those rare gems that will add depth and diversity to the teams of my clients.✔️Business development: Armed with my trusty prospecting skills, I roam the region like a sales-savvy detective, uncovering hidden opportunities faster than you can say "revenue boost." ✔️Operational: I dive into data and analyze results with a keen eye to assess performance. By proactively addressing operational challenges head-on, I keep efficiency levels high and stress levels low. Show less
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Business Manager Customer Care
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Jan 2018 - Feb 2021
In this role, I followed a similar playbook to my current position but switched the focus from multilingual talent to specialists in client service functions.
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Recruitment & Account Officer
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Sep 2017 - Dec 2017
In this role, I deepened my HR expertise and expanded my focus on sales and prospecting. This position was instrumental in paving the way to my future role as a Business Manager, providing me with valuable experiences and insights.
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HR Consultant
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Mar 2015 - Sep 2017
As an HR Consultant, I was essentially a matchmaker, connecting talent and opportunity. My responsibilities encompassed:✔️ Selection & Recruitment: I handled candidate selection and recruitment using the STAR method, aiming to find the ideal fit.✔️ Candidate Presentation: I showcased candidate profiles to clients primarily in the European Quarter, optimizing their chances for success.✔️ Interview Coaching: I provided candidates with coaching to enhance their interview and presentation skills, ensuring they put forth their best in every interview.✔️ Commercial Communication: I maintained commercial contacts and provided clear feedback to ensure smooth collaboration and effective talent placement.In this role, my aim was to bridge the gap between talented individuals and their career opportunities, fostering growth and success for all parties involved. Show less
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Confidence & Leadership coach
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Jul 2021 - Present
My passion lies in empowering individuals to embrace their full potential, with a special focus on the intersection of self-love, self-confidence, and leadership in a world that still grapples with diversity and inclusion. Here's how I do it: ✔️ Tailored Coaching: I provide personalized strategies, each designed with a deep understanding of the client's unique needs and the impact of living in a less-than-perfectly inclusive and diverse world. ✔️ One-on-One Sessions: I conduct personalized sessions that foster radical self-love and enhance leadership skills. The goal? To ignite collective transformation, one person at a time. ✔️ Customized Masterclasses: I design and deliver engaging masterclasses on a range of topics, from overcoming internalized oppression to setting effective boundaries and mastering time management. By linking the personal effects of a lack of diversity and inclusion to individual self-perception, I help my clients navigate their lives with renewed confidence, love for themselves, and a sense of belonging. Show less
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Roularta Media Group
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Belgium
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Book and Periodical Publishing
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700 & Above Employee
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Account Assistant
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Nov 2013 - Feb 2015
My role revolved around being the cornerstone of client service and administrative support. I handled everything from crafting advertising offers to taking care of customer complaints, ensuring all aspects of our client relationships ran smoothly. In essence, I was the "behind-the-scenes" wizard that kept the wheels turning and our clients satisfied. My role revolved around being the cornerstone of client service and administrative support. I handled everything from crafting advertising offers to taking care of customer complaints, ensuring all aspects of our client relationships ran smoothly. In essence, I was the "behind-the-scenes" wizard that kept the wheels turning and our clients satisfied.
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Education
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Erasmushogeschool Brussel
Bachelor's degree, Traduction et interprétation -
EPFC
Graduat, Relations publiques -
Gemeentelijk Atheneum Anderlecht
Secondaires supérieures générales, Economie - Langues Modernes