Sales Order Support Coordinator

• Jun 2023 - Present

Order Operations Associate

• Sep 2021 - Jun 2023

Managing the end to end process of all PXG golf orders. Working with all internal and external stakeholders to ensure efficient and accurate building and streamlining the process to create consistent improvements. Working to consistently improve this and provide best in class customer service. Managing the end to end process of all PXG golf orders. Working with all internal and external stakeholders to ensure efficient and accurate building and streamlining the process to create consistent improvements. Working to consistently improve this and provide best in class customer service.

Client Success Manager

• Oct 2019 - Sep 2021

Broadplace is an officially recognised Google Premier Partner agency (recently awarded as a top premier partner agency by Google) as well as Microsoft Elite Channel Partner. We have been providing our clients with innovation and technology to maximise the potential of their business through digital channels and search engines since 2005. At Broadplace, we operate a simple yet innovative and transparent agency model that is highly proactive and maintains client focus. My Responsibilities: • Ensuring all clients have a robust commercial strategy in place, with specific performance objectives whether it’s through Google, Bing or Facebook. • Go beyond the clients goals by overcoming objections and find creative solutions to on-board clients – providing them with industry insights from SimilarWeb Contributing to business growth strategies by evaluating current product results, identifying needs to be filled, monitoring competitive products, analysing and relaying customer reaction – constantly reviewing the customers ad account. • Initiating up-sell, cross-sell process by building, qualifying client relationship via several customer touchpoints. • Developing a strong understanding of the products (Google, Microsoft and Facebook) competition, industry, marketing goals and objectives of existing and potential clients and enable them to grow. • Making sure that clients information is stored and updated when appropriate through Hubspot and Pipedrive Show less

Customer Success Coordinator

• Sep 2017 - Oct 2019

Since 2003, EZFacility, a division of Jonas Software, has been a leader in scheduling, management and membership solutions for sports and health and fitness facilities around the world. Our software-as-a-service (SaaS) offerings enable companies to simplify and streamline their operations, improve the efficiency of their staff, and increase their bottom-line. As the fitness and sports division of Jonas Software, EZFacility’s vision is to be the branded global leader in Scheduling, Management and Membership SaaS solutions. Our goal is to be recognised by customers and respective industry stakeholders as a trusted provider of “software for life” in the areas of technology, product innovation, quality, and customer service for sports and health and fitness facilities. The European head office is based in Guildford, England, we also have sales and support offices in Canada and Australia. EZFacility’s U.S headquarters are based in Bethpage, New York. Key Responsibilities: • Maintain a friendly and upbeat personality as I was the initial point of contact for new and current customers – target was to book customers onto demos. • Assist in answering the sales and customer support phone lines and zen desk tickets questions. • Be the voice when onboarding and providing training sessions to the customer • Work closely with Operations Manager to make sure that we maintain a retention customer percentage of 80 or higher in the first six months. • Help save clients that express they want to cancel the product – the aim here was to pre empt any issues that could arise. • Check in monthly on new clients to see how they are getting on with the system • In my first month at being at EZFacility I created a new initative called EZRewards – Any new clients that have been with us for a number of months I would send out reward items. Show less

Planning and Resource Management

• Nov 2016 - Aug 2017

• Provide efficient and comprehensive administrative support to the Resource Management Team (process contracts, invite moderators from the holding pool, chase moderators/examiners who have not returned their contracts). • Build exceptional relationships with internal and external customers (moderators, examiners, schools)Work across a wide range of CRMs, making sure customers details are correct and up to date (EPS, APEX, consolidated database, Examiners Extranet). • Provide efficient and comprehensive administrative support to the Resource Management Team (process contracts, invite moderators from the holding pool, chase moderators/examiners who have not returned their contracts). • Build exceptional relationships with internal and external customers (moderators, examiners, schools)Work across a wide range of CRMs, making sure customers details are correct and up to date (EPS, APEX, consolidated database, Examiners Extranet).

Marketing Assistant

• May 2016 - Aug 2016

assist with delivery of our ongoing digital marketing activities including the posting of our social media messaging, blogs, website updates and updating and producing videos and animation; • administer the CRM database for lead generation; • administer and produce management information; • support in the development and design of literature and brochure ware; • support with internal communication including researching and collating news for our regular newsletter • administering and updating the intranet; • organising events; • building relationships and liaising with third parties as required for printing, event venues, PR consultancy and design work, to name a few; • general marketing assistance as required and ad-hoc support; • to participate in appropriate company and departmental training, competence and development initiatives; and to continuously meet, the regulator’s Fit & Proper requirements. Show less

Marketing Administrator (Maternity Cover)

• Oct 2015 - Apr 2016

1. Support the organisation and administration of key events both internal and external 2. Play a key role in the timely distribution of College publicity materials internally to the college sites and externally to appropriate and targeted venues within the Colleges’ catchment area 3. Take responsibility for the updating of internal displays, notice boards and signage 4. Support the Marketing team in sourcing good news stories and collating case studies for use in brochures, on the website, press release and competition/award entries 5. Maximise direct marketing opportunities utilising e-mail, web-based and conventional mailings 6. Support with the updating and maintenance of the College website and Social Media sites such as Facebook, Twitter, etc 7. Undertake relevant customer and competitor research to inform decision making and support future planning. 8. Assist the Marketing team in sourcing value for money promotional and print materials from external suppliers to support creative promotional campaigns. 9. General administrative tasks, such as managing the department online filing system to identify ways to improve efficiency, answering and responding to departmental phone calls and emails. 10. Promoting and supporting the development of the College’s Equal Opportunities Policy 11. Complying with the College Health and Safety Policy and all relevant Health and Safety requirements. Show less

Membership Support Executive

• Jan 2014 - Sep 2015

• Provide excellent administrative support services to members including booking arrangements, compiling accurate and targeted delegate lists, invoicing etc for a range of events such as international trade, member promotion, member to member offers, Projects and Golf Society • Assist with the creation and implementation of direct marketing campaigns for members for all events in specific sectors. Eg Media, Financial, Technology, HR • Daily use of the email marketing platform (Mailchimp) • Act as first point of contact for key clients (patrons), attend monthly meetings, create action plans and ensure these are carried out in an efficient and timely manner • Schedule email shots for major events targeting specific companies • Deliver the customer care survey process reporting on feedback from members and businesses lapsing and make recommendations on any action points highlighted through this process • Maintain accurate and up to date event information on the Surrey Chambers website • Carry out regular database checks to ensure that our company information is as accurate as possible • Represent Surrey Chambers of Commerce at regular events to meet new members • Manage retention calls for a specific number of member companies • Carry out ad hoc projects as requested by Head of Operations Show less

Banquet Waiter

• Sep 2011 - Sep 2012

As a banquet waiter i was responsible for setting up the events, carry trays, serve guests and clean up the event. Setting up can include putting out tablecloths and place settings, arranging table placement and putting up a buffet. As a banquet waiter i was responsible for setting up the events, carry trays, serve guests and clean up the event. Setting up can include putting out tablecloths and place settings, arranging table placement and putting up a buffet.

Track Host

• Apr 2011 - Aug 2011

My role was to assist with all aspects of the event organisation and included: • Building strong rapport with customers, providing a high level of customer service at all times • Preparing the showroom to schedule ensuring vehicles are in position on time • Informing customers of the vehicle range and responding to questions in an efficient manner • Taking initial sales leads and passing these promptly to sale advisors • Organising and installing video recording devices My role was to assist with all aspects of the event organisation and included: • Building strong rapport with customers, providing a high level of customer service at all times • Preparing the showroom to schedule ensuring vehicles are in position on time • Informing customers of the vehicle range and responding to questions in an efficient manner • Taking initial sales leads and passing these promptly to sale advisors • Organising and installing video recording devices

Tesco

• Aug 2008 - Sep 2010

I worked on a part-time basis during my studies and my role entailed: • Working as part of a busy team • Providing a good quality of customer service, being helpful at all times • Dealing quickly and efficiently with customer enquiries • Communicating effectively through good listening and clear responses • Managing my time effectively and responding positively even when under pressure I worked on a part-time basis during my studies and my role entailed: • Working as part of a busy team • Providing a good quality of customer service, being helpful at all times • Dealing quickly and efficiently with customer enquiries • Communicating effectively through good listening and clear responses • Managing my time effectively and responding positively even when under pressure