Experience

Accu

• United Kingdom
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• Customer Development Specialist

  • Aug 2022 - Present

• Customer Satisfaction Specialist

  • Jul 2022 - Sep 2022



HF

• United Kingdom
• Legal Services
• 400 - 500 Employee

• Litigation Executive

  • Jan 2022 - Aug 2022

  Investigate car insurance claims for potential fraud and defend these cases where appropriate in line with court procedure. Investigate car insurance claims for potential fraud and defend these cases where appropriate in line with court procedure.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Bereavement & Power of Attorney Specialist in Home Insurance

  • Mar 2018 - Feb 2022

• Home Insurance Customer Advisor

  • Oct 2016 - Mar 2018

  - Telephony based role in which I provide quality support and advice on customers' existing home insurance policies. This can mean supporting customers through life's changes, such as moving properties to general queries about their home insurance policy. - Through this role I have further developed and enhanced my experience of delivering excellent customer service whilst operating alongside my team in order to achieve this on a daily basis.- Though relatively new to my role I have also provided system support to collegues both within customer service and other departments in order to develop understanding on a wider scale across the business.- Furthermore to the role I have been trained to assist our administration team in order to meet customer demand through various channels as well as being nominated to support with system testing in order to make our service more efficient from both a business and customer perspective.



Lidl GB

• United Kingdom
• Retail
• 700 & Above Employee

• Duty Manager

  • Jun 2012 - Oct 2016

  • Earned promotion and successfully managed a team of up to eight individuals in order to achieve store targets. This includes prioritising and delegating tasks based on people's skills in a fast paced and varied environment, whilst maintaining high standards and understanding the customer's experience at all times. • Skills Acquired – Prioritisation and clear explanation of tasks, listening and acting on staff issues, constant communication, working under pressure and to deadlines. • Earned promotion and successfully managed a team of up to eight individuals in order to achieve store targets. This includes prioritising and delegating tasks based on people's skills in a fast paced and varied environment, whilst maintaining high standards and understanding the customer's experience at all times. • Skills Acquired – Prioritisation and clear explanation of tasks, listening and acting on staff issues, constant communication, working under pressure and to deadlines.



Yorkshire County Cricket Club

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Sports Producer

  • May 2014 - Jul 2014

  • Managed a student led project in which we were able to operate as part of a team to produce a professional standard of video highlights from each day's play for the benefit of the club and it's large fanbase. This included the use of a P2 camera and edited together using Avid software. • Skills acquired – Management skills, teamwork, interviewing, networking within the club, filming and editing development • Managed a student led project in which we were able to operate as part of a team to produce a professional standard of video highlights from each day's play for the benefit of the club and it's large fanbase. This included the use of a P2 camera and edited together using Avid software. • Skills acquired – Management skills, teamwork, interviewing, networking within the club, filming and editing development



Huddersfield Giants RLFC

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Sports Journalist/Marketing Assistant

  • Jul 2013 - May 2014

  • Operated inside the club, interviewing playing and coaching staff, in order to produce the majority of the content on the club's website, whilst simultaneously operating as a marketing assistant for the club's commercial operations. • Skills Acquired – Marketing, Administration, Social Media, Writing, Networking, Interviewing • Operated inside the club, interviewing playing and coaching staff, in order to produce the majority of the content on the club's website, whilst simultaneously operating as a marketing assistant for the club's commercial operations. • Skills Acquired – Marketing, Administration, Social Media, Writing, Networking, Interviewing