Mohit Kapila
Research Director at Ipsos in Singapore- Claim this Profile
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Bio
Irfan Manzoor
I have worked with Mohit for almost 3 years and found him to be cheerful and full of energy; he has a keen eye to detail and has helped me and fellow team members polish their skills. With his guidance, support and effort, we have performed well as a team and more often than not, exceeded client's expectation. Team members and clients alike were fond of his cheerfulness and sense of humour. My best wishes for his future endeavors.
Bejo Mathew
Mohit has always been innovative and a leader who lets you grow. He provides guidance to all in the team, in a way that a true leader needs to be - subtle, yet firm. Saying that he is fun to work with is a cliche, but that's what he is - he is spontaneous and you don't know what response to expect from him as he always thinks out of the box. Having worked with him for almost 3 years, I can confidently say, that he is someone a team member can look up to, for support, advice and be assured he's got your back. Good Luck Mohit!
Irfan Manzoor
I have worked with Mohit for almost 3 years and found him to be cheerful and full of energy; he has a keen eye to detail and has helped me and fellow team members polish their skills. With his guidance, support and effort, we have performed well as a team and more often than not, exceeded client's expectation. Team members and clients alike were fond of his cheerfulness and sense of humour. My best wishes for his future endeavors.
Bejo Mathew
Mohit has always been innovative and a leader who lets you grow. He provides guidance to all in the team, in a way that a true leader needs to be - subtle, yet firm. Saying that he is fun to work with is a cliche, but that's what he is - he is spontaneous and you don't know what response to expect from him as he always thinks out of the box. Having worked with him for almost 3 years, I can confidently say, that he is someone a team member can look up to, for support, advice and be assured he's got your back. Good Luck Mohit!
Irfan Manzoor
I have worked with Mohit for almost 3 years and found him to be cheerful and full of energy; he has a keen eye to detail and has helped me and fellow team members polish their skills. With his guidance, support and effort, we have performed well as a team and more often than not, exceeded client's expectation. Team members and clients alike were fond of his cheerfulness and sense of humour. My best wishes for his future endeavors.
Bejo Mathew
Mohit has always been innovative and a leader who lets you grow. He provides guidance to all in the team, in a way that a true leader needs to be - subtle, yet firm. Saying that he is fun to work with is a cliche, but that's what he is - he is spontaneous and you don't know what response to expect from him as he always thinks out of the box. Having worked with him for almost 3 years, I can confidently say, that he is someone a team member can look up to, for support, advice and be assured he's got your back. Good Luck Mohit!
Irfan Manzoor
I have worked with Mohit for almost 3 years and found him to be cheerful and full of energy; he has a keen eye to detail and has helped me and fellow team members polish their skills. With his guidance, support and effort, we have performed well as a team and more often than not, exceeded client's expectation. Team members and clients alike were fond of his cheerfulness and sense of humour. My best wishes for his future endeavors.
Bejo Mathew
Mohit has always been innovative and a leader who lets you grow. He provides guidance to all in the team, in a way that a true leader needs to be - subtle, yet firm. Saying that he is fun to work with is a cliche, but that's what he is - he is spontaneous and you don't know what response to expect from him as he always thinks out of the box. Having worked with him for almost 3 years, I can confidently say, that he is someone a team member can look up to, for support, advice and be assured he's got your back. Good Luck Mohit!
Credentials
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Experience Management Expert
IpsosOct, 2023- Nov, 2024 -
Certified Personal Trainer
American Council on Exercise (ACE Fitness)Jan, 2023- Nov, 2024 -
Qualtrics Platform Essentials Certification
QualtricsSep, 2020- Nov, 2024 -
Medallia Operational CEM Level 1 Certification
Medallia
Experience
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Ipsos in Singapore
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Singapore
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Market Research
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1 - 100 Employee
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Research Director
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May 2021 - Present
Driving insights & strategy: CX Maturity assessment, roadmap design, gap identifications, tracking & action planning to create impact for clients in Telco / Financial services / Technology / B2B. Thought leadership: Customer experience (Service design, Forces of CX), story telling – engaging with C-suite audience
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Associate Research Director
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Feb 2018 - Apr 2021
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Freelance
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Singapore, Singapore
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Certified Personal Trainer - ACE
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Jan 2023 - Present
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Kantar AMRB
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Dubai
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Project Director
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Dec 2013 - Feb 2018
Successfully executed research studies across GCC region resulting in identification and creation of new segments for business development. Launched Syndicated NPS study covering 30 brands across 5 sectors. Lead activation workshops for clients enhancing client relationships. Key Expertise - Experience Management, NPS, Mystery Shopping, Pricing research, B2B & B2C, activation workshops (root cause analysis) Industries - Automobile (Cars, Commercial Vehicles, spare parts… Show more Successfully executed research studies across GCC region resulting in identification and creation of new segments for business development. Launched Syndicated NPS study covering 30 brands across 5 sectors. Lead activation workshops for clients enhancing client relationships. Key Expertise - Experience Management, NPS, Mystery Shopping, Pricing research, B2B & B2C, activation workshops (root cause analysis) Industries - Automobile (Cars, Commercial Vehicles, spare parts, after sales), Banking, Retail, Oil & gas, Agriculture etc. Show less Successfully executed research studies across GCC region resulting in identification and creation of new segments for business development. Launched Syndicated NPS study covering 30 brands across 5 sectors. Lead activation workshops for clients enhancing client relationships. Key Expertise - Experience Management, NPS, Mystery Shopping, Pricing research, B2B & B2C, activation workshops (root cause analysis) Industries - Automobile (Cars, Commercial Vehicles, spare parts… Show more Successfully executed research studies across GCC region resulting in identification and creation of new segments for business development. Launched Syndicated NPS study covering 30 brands across 5 sectors. Lead activation workshops for clients enhancing client relationships. Key Expertise - Experience Management, NPS, Mystery Shopping, Pricing research, B2B & B2C, activation workshops (root cause analysis) Industries - Automobile (Cars, Commercial Vehicles, spare parts, after sales), Banking, Retail, Oil & gas, Agriculture etc. Show less
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Kantar
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Market Research
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700 & Above Employee
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Insights Director
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Aug 2011 - Nov 2013
Proposal design for new business development, developing new clients and enhancing relationship with existing clients Understand research requirements and specifications of the client & suggesting appropriate Research design Deep dive into the data to generate insightful findings. Using different statistical models & techniques to make sense of the data and making it actionable. Fortunate to get both qualitative and quantitative exposure in my research work Delivering presentations… Show more Proposal design for new business development, developing new clients and enhancing relationship with existing clients Understand research requirements and specifications of the client & suggesting appropriate Research design Deep dive into the data to generate insightful findings. Using different statistical models & techniques to make sense of the data and making it actionable. Fortunate to get both qualitative and quantitative exposure in my research work Delivering presentations & leading action planning workshops for client People management being a key responsibility Being an ISO Auditor, ensuring standard processes being followed for all the projects within the team Show less Proposal design for new business development, developing new clients and enhancing relationship with existing clients Understand research requirements and specifications of the client & suggesting appropriate Research design Deep dive into the data to generate insightful findings. Using different statistical models & techniques to make sense of the data and making it actionable. Fortunate to get both qualitative and quantitative exposure in my research work Delivering presentations… Show more Proposal design for new business development, developing new clients and enhancing relationship with existing clients Understand research requirements and specifications of the client & suggesting appropriate Research design Deep dive into the data to generate insightful findings. Using different statistical models & techniques to make sense of the data and making it actionable. Fortunate to get both qualitative and quantitative exposure in my research work Delivering presentations & leading action planning workshops for client People management being a key responsibility Being an ISO Auditor, ensuring standard processes being followed for all the projects within the team Show less
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HSBC
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United Kingdom
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Financial Services
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700 & Above Employee
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Marketing Analyst
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May 2011 - Aug 2011
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ACNielsen
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Vadodara
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Marketing Analyst
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Feb 2010 - Mar 2011
To understand the requirements and specifications of the client Gathering raw media files provided by Media Agencies/Client Data/Statistical Modeling using SAS Platform In depth analysis of modeling results using Advanced Excel Preparing client presentations & presenting results to client consultants Ensuring the quality of deliverable Ensuring standard processes being followed for all the projects within the team To understand the requirements and specifications of the client Gathering raw media files provided by Media Agencies/Client Data/Statistical Modeling using SAS Platform In depth analysis of modeling results using Advanced Excel Preparing client presentations & presenting results to client consultants Ensuring the quality of deliverable Ensuring standard processes being followed for all the projects within the team
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Infosys
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India
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IT Services and IT Consulting
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700 & Above Employee
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Software Developer
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Jul 2006 - Jun 2008
Java Programming Preparation of component design documents which provides a detailed specification of the new components and its interfaces. Creating and reviewing Technical spec documents for the Interfaces. Framing Code Review Checklists, TS Template and Naming Standards. Development of forms using iReport. End to End Unit and Integration Testing to ensure proper working of the modules. Java Programming Preparation of component design documents which provides a detailed specification of the new components and its interfaces. Creating and reviewing Technical spec documents for the Interfaces. Framing Code Review Checklists, TS Template and Naming Standards. Development of forms using iReport. End to End Unit and Integration Testing to ensure proper working of the modules.
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Education
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2008 - 2010
Nirma University
MBA, Marketing & IT
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