Paula Hooser, SHRM-CP
Firm Administrator at Hagen Kurth Perman, CPAs- Claim this Profile
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Bio
LinkedIn User
Paula has the amazing super-power of significantly improving great organizations and transforming team dynamics to achieve a less stressful, more meaningful, and fulfilling work-life. Paula was my boss for seven years while working for Hagen, Kurth, Perman & Co, P.S. Her leadership directly transformed our administrative team by building significant trust, appreciation, and cohesion among very strong personalities. She also helped us overcome any tendencies of being overly serious by helping us find our humor and discover joy at work. Her annual team-building exercises were truly fun and brought out the best in the staff. Our firm events improved to the extent that even the children of employees were asking their parents if they could come back to our summer picnic the following year! During COVID, Paula was instrumental in creating continuity in our sense of company culture and staff cohesion during a time of extreme isolation. She is also inclusive, sharing, caring, and all-around wonderful. Paula is someone I consider a strong role model, whom I admire and strive to emulate. I truly miss working with her. She is a tremendous asset to any organization that values introspection, is personal growth-oriented, and can appreciate effectiveness in getting an entire firm to cooperate in order to accomplish multiple, big annual goals! Wow!
Cynthia Brock
I am very pleased to provide a recommendation for Paula Hooser. I worked with Paula for over 6 years at Group Health Physicians Medical Group as a peer. She provided support to the President and CEO while I was providing support to a Senior Vice President, Medial Directors, and other leaders directly reporting to her boss. We often collaborated on projects that involved complex calendaring, logistics for large events for the Medical Staff, support for the Board and Board Leadership, and team workshops for quality improvement (LEAN) workflow analysis. Paula is the epitome of a Senior Executive Assistant. Her professional style of communication and deep understanding of the organization allowed her to respond to every Board member, stakeholder, external business partner, and team member’s questions or concerns with complete authority. She has the great ability to always keep sensitive or confidential information discrete. Paula was a wealth of knowledge in all operational areas in a very complex system. Her ability to build a network across departments with leaders and their administrative staff was like second nature. She was a friend and trusted
LinkedIn User
Paula has the amazing super-power of significantly improving great organizations and transforming team dynamics to achieve a less stressful, more meaningful, and fulfilling work-life. Paula was my boss for seven years while working for Hagen, Kurth, Perman & Co, P.S. Her leadership directly transformed our administrative team by building significant trust, appreciation, and cohesion among very strong personalities. She also helped us overcome any tendencies of being overly serious by helping us find our humor and discover joy at work. Her annual team-building exercises were truly fun and brought out the best in the staff. Our firm events improved to the extent that even the children of employees were asking their parents if they could come back to our summer picnic the following year! During COVID, Paula was instrumental in creating continuity in our sense of company culture and staff cohesion during a time of extreme isolation. She is also inclusive, sharing, caring, and all-around wonderful. Paula is someone I consider a strong role model, whom I admire and strive to emulate. I truly miss working with her. She is a tremendous asset to any organization that values introspection, is personal growth-oriented, and can appreciate effectiveness in getting an entire firm to cooperate in order to accomplish multiple, big annual goals! Wow!
Cynthia Brock
I am very pleased to provide a recommendation for Paula Hooser. I worked with Paula for over 6 years at Group Health Physicians Medical Group as a peer. She provided support to the President and CEO while I was providing support to a Senior Vice President, Medial Directors, and other leaders directly reporting to her boss. We often collaborated on projects that involved complex calendaring, logistics for large events for the Medical Staff, support for the Board and Board Leadership, and team workshops for quality improvement (LEAN) workflow analysis. Paula is the epitome of a Senior Executive Assistant. Her professional style of communication and deep understanding of the organization allowed her to respond to every Board member, stakeholder, external business partner, and team member’s questions or concerns with complete authority. She has the great ability to always keep sensitive or confidential information discrete. Paula was a wealth of knowledge in all operational areas in a very complex system. Her ability to build a network across departments with leaders and their administrative staff was like second nature. She was a friend and trusted
LinkedIn User
Paula has the amazing super-power of significantly improving great organizations and transforming team dynamics to achieve a less stressful, more meaningful, and fulfilling work-life. Paula was my boss for seven years while working for Hagen, Kurth, Perman & Co, P.S. Her leadership directly transformed our administrative team by building significant trust, appreciation, and cohesion among very strong personalities. She also helped us overcome any tendencies of being overly serious by helping us find our humor and discover joy at work. Her annual team-building exercises were truly fun and brought out the best in the staff. Our firm events improved to the extent that even the children of employees were asking their parents if they could come back to our summer picnic the following year! During COVID, Paula was instrumental in creating continuity in our sense of company culture and staff cohesion during a time of extreme isolation. She is also inclusive, sharing, caring, and all-around wonderful. Paula is someone I consider a strong role model, whom I admire and strive to emulate. I truly miss working with her. She is a tremendous asset to any organization that values introspection, is personal growth-oriented, and can appreciate effectiveness in getting an entire firm to cooperate in order to accomplish multiple, big annual goals! Wow!
Cynthia Brock
I am very pleased to provide a recommendation for Paula Hooser. I worked with Paula for over 6 years at Group Health Physicians Medical Group as a peer. She provided support to the President and CEO while I was providing support to a Senior Vice President, Medial Directors, and other leaders directly reporting to her boss. We often collaborated on projects that involved complex calendaring, logistics for large events for the Medical Staff, support for the Board and Board Leadership, and team workshops for quality improvement (LEAN) workflow analysis. Paula is the epitome of a Senior Executive Assistant. Her professional style of communication and deep understanding of the organization allowed her to respond to every Board member, stakeholder, external business partner, and team member’s questions or concerns with complete authority. She has the great ability to always keep sensitive or confidential information discrete. Paula was a wealth of knowledge in all operational areas in a very complex system. Her ability to build a network across departments with leaders and their administrative staff was like second nature. She was a friend and trusted
LinkedIn User
Paula has the amazing super-power of significantly improving great organizations and transforming team dynamics to achieve a less stressful, more meaningful, and fulfilling work-life. Paula was my boss for seven years while working for Hagen, Kurth, Perman & Co, P.S. Her leadership directly transformed our administrative team by building significant trust, appreciation, and cohesion among very strong personalities. She also helped us overcome any tendencies of being overly serious by helping us find our humor and discover joy at work. Her annual team-building exercises were truly fun and brought out the best in the staff. Our firm events improved to the extent that even the children of employees were asking their parents if they could come back to our summer picnic the following year! During COVID, Paula was instrumental in creating continuity in our sense of company culture and staff cohesion during a time of extreme isolation. She is also inclusive, sharing, caring, and all-around wonderful. Paula is someone I consider a strong role model, whom I admire and strive to emulate. I truly miss working with her. She is a tremendous asset to any organization that values introspection, is personal growth-oriented, and can appreciate effectiveness in getting an entire firm to cooperate in order to accomplish multiple, big annual goals! Wow!
Cynthia Brock
I am very pleased to provide a recommendation for Paula Hooser. I worked with Paula for over 6 years at Group Health Physicians Medical Group as a peer. She provided support to the President and CEO while I was providing support to a Senior Vice President, Medial Directors, and other leaders directly reporting to her boss. We often collaborated on projects that involved complex calendaring, logistics for large events for the Medical Staff, support for the Board and Board Leadership, and team workshops for quality improvement (LEAN) workflow analysis. Paula is the epitome of a Senior Executive Assistant. Her professional style of communication and deep understanding of the organization allowed her to respond to every Board member, stakeholder, external business partner, and team member’s questions or concerns with complete authority. She has the great ability to always keep sensitive or confidential information discrete. Paula was a wealth of knowledge in all operational areas in a very complex system. Her ability to build a network across departments with leaders and their administrative staff was like second nature. She was a friend and trusted
Credentials
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The Science of Emotional Intelligence
Institute for Health and Human PotentialFeb, 2020- Nov, 2024 -
Mental Health First Aid
National Council for Mental WellbeingSep, 2022- Nov, 2024 -
SHRM - Certified Professional (SHRM-CP)
SHRMDec, 2019- Nov, 2024 -
SHRM Certified Professional (SHRM-CP)
SHRMDec, 2019- Nov, 2024 -
Notary Public
State of WashingtonJun, 2005- Nov, 2024
Experience
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Hagen Kurth Perman, CPAs
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United States
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Accounting
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1 - 100 Employee
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Firm Administrator
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Jun 2014 - Present
I am responsible for the daily operations of the firm, including employee recruitment, overseeing the administration team, setting and achieving strategic objectives, and all Human Resource needs. I am responsible for the daily operations of the firm, including employee recruitment, overseeing the administration team, setting and achieving strategic objectives, and all Human Resource needs.
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Group Health Physicians
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Greater Seattle Area
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Executive Assistant
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Jan 2010 - Jun 2014
Executive Assistant to the President & Chief Medical Executive, and the Board of Directors. Highlights: • Managed multiple calendars, intricate meetings, in-boxes, travel, and expense reports. • Handled sensitive patient quality of care concerns on behalf of the President, while maintaining positive patient relationships and organizational image. • Organized intricate Board of Directors and senior management meetings and retreats, including master schedules, agenda creation, meeting material coordination, preparation of meeting minutes and summaries including the tracking of action items and deadlines. • Independently organized events from concept through to kick-off of annual shareholder meetings for 650+ attendees, offsite Board and management retreats, annual physicians and health administrator professional forums for 400+ attendees. • Redesigned Board of Directors intranet site to highlight Board work, and make information more readily available to all staff. • Created Your Board at Work, a monthly newsletter to share Board decisions, minutes, important deadlines, and late breaking news to all employees. • Updated the onboarding process for new Board of Director members, allowing new Board members to become up-to-speed on complex issues very quickly and able to participate in decision making with more confidence.
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Group Health Cooperative
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Greater Seattle Area
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Executive Assistant
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Jan 2005 - Jan 2010
Executive Assistant to the Executive Vice President, Group Practice Division, and President & Chief Medical Executive, Group Health Physicians. Highlights: • Managed the development of yearly budgets for multiple departments, and monthly performance tracking and reconciliation. • Developed and standardized core processes for senior level manager meetings and conference calls, including the preparation of meeting objectives, agendas, and the development of visual systems to track improvement. • Reduced forum event expenses by 50% in three years, while increasing participant satisfaction by 14% as indicated by attendee survey responses. • Supervised support staff; mentor to entry-level team members in other departments.
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Pacific Medical Centers
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Executive Assistant
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Sep 2001 - Dec 2004
Executive Assistant to the President & Chief Executive Officer, Chief Medical Officer, Chief Financial Officer, and the Board of Directors. Highlights: • Liaison for the President and CEO with governmental organizations, local community health organizations, and union officials. Additionally, served as a liaison with other internal departments on administrative and operational matters, building both trust and respect within the organization. • Independently organized and conducted quarterly USFHP Constituent Auxiliary meetings for 500+ members, in addition to conducting the annual Constituent Auxiliary voting process. • Provided support of a confidential nature requiring considerable discretion to the five member external turn-around team, and internal executive management team. • Responsible for the preparation of yearly departmental budgets and tracking of monthly progress. • Supervision of support staff. • Appointed Assistant Secretary of the Board of Directors (ex officio).
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Point of CareWare
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Bellevue, Washington
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Executive Assistant | Office Manager
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Feb 2001 - Sep 2001
Executive Assistant to the Board Chair, CEO, and CFO; Office Manager. Highlights: • Coordinated Accounts Payable, Accounts Receivable, monthly financial reconciliation, and payroll. • Developed marketing materials and transportable tradeshow booth to attract new national and international investors. • Successfully planned and executed tradeshow participation in Las Vegas and Chicago. Offsite tradeshows required coordinating registration for attendees with all travel documents, shipment of a 15 x 20 booth with all components and collateral, setup and tear down.
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Pioneer Human Services
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Greater Seattle Area
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Executive Assistant
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Dec 1995 - Feb 2001
Executive Assistant to the Executive Vice President. Highlights: • Coordinated documentation and preparation of large financial contracts and yearly budgets; analyzed financial data to track unit progress, and compiled monthly updates for senior management. • Utilized grant writing certificate to develop and implemented a grant-writing program to generate funding for new patient services. Awarded $75K in grant funding to cover transportation expenses for clients served in 1999 and 2000. • Created new marketing materials, including external newsletter design with quarterly updates, annual reports, brochures, company videos, and public service announcements with KOMO TV, funded by local donors. • Developed and implemented employee suggestion and recognition programs, resulting in the reduction of operational waste by $95K in 2000.
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First Interstate Bank
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Greater Seattle Area
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Administrative Coordinator
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Dec 1989 - Nov 1995
Administrative Coordinator to the Senior Vice President of Commercial Banking. Highlights: • Prepared Corporate Credit Authorization documents for commercial loans valued between $100,000 and $500 million for presentation to the NW Region Loan Review Committee • Coordinated guest speaker events for the Seattle branch of the American Marketing Association, including Billy Shore (founder, Share Our Strength) and former President George H. W. Bush. • Supervised support staff. Administrative Coordinator to the Senior Vice President of Commercial Banking. Highlights: • Prepared Corporate Credit Authorization documents for commercial loans valued between $100,000 and $500 million for presentation to the NW Region Loan Review Committee • Coordinated guest speaker events for the Seattle branch of the American Marketing Association, including Billy Shore (founder, Share Our Strength) and former President George H. W. Bush. • Supervised support staff.
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Education
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1992 - 1993
American Institute of Banking
Banking Principles Diploma -
1987 - 1989
Central Washington University
B.A., Constitutional Law & Justice -
1984 - 1987
Highline Community College
Community
