Silvia Campo
Key Accounts Manager at Destination America (The Travel Corporation)- Claim this Profile
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Slovak Native or bilingual proficiency
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Czech Full professional proficiency
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English Full professional proficiency
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Spanish Full professional proficiency
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German Limited working proficiency
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French Elementary proficiency
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Russian Elementary proficiency
Topline Score
Bio
Credentials
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Marriott Meeting Professional
Meetings Excellence by MarriottNov, 2014- Nov, 2024
Experience
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Destination America (DMC)
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United States
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Travel Arrangements
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1 - 100 Employee
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Key Accounts Manager
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Jan 2023 - Present
• Refocused responsibilities to Key Accounts after recreating the Department of Sales and Business Development• Responsible for ensuring all steps leading to the operating of a Key Account itinerary are covered before handing to Operations• Work with the DA Travel Experiences, Contracting and Operating Teams to create tour itineraries for current and potential clients. Stay up to date on travel trends and highlight those that impact sales and pricing• Work on tour costings and pricing. Undertake competitive analysis to ensure competitive quoting and pitching to new and existing clients• Handle last moment operational challenges, requests and unforeseen situations for Key Account groups on the road• Member of the TTC Tour Brands and Contiki Incident Response Team Show less
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Operations Manager
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Aug 2021 - Dec 2022
• Prepared technical itineraries, maintained relations with vendors, updated Sales Force and other trip related documents, briefed, debriefed, and supported Travel Directors and Well Being Directors, reviewed, and approved Concur reports• Operated trips in USA, Canada and Costa Rica
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Destination America (DMC)
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United States
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Travel Arrangements
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1 - 100 Employee
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Key Accounts Manager, Senior Operations Manager
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Feb 2018 - Mar 2020
• Supervised a team of two Key Accounts Executives and one Key Account Coordinator• Managed operations and customer service for Destination America Key Accounts (Titan Travel, Saga Holidays, Mercury Holidays and Orbridge)• Operated motorcoach tours for 34 different itineraries and 295 departures per year in the United States and Canada • Decision maker for client issue resolution• Identified risks and proactively resolved re-routing of tours, action plans and implementation of new policies during unforeseen circumstances (hurricanes, wildfires, medical emergencies, etc.) • Provided personal client support 24/7 (on call duty outside of the office hours)• Reported sales numbers and projected revenues, post-tour financial auditing• Operated trips of our sister companies Trafalgar, Insight Vacations and CostSaver• Change of job title when Key Accounts Department merged with Operations Department from Key Accounts Manager to Senior Operations Manager Show less
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Key Accounts Executive
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May 2016 - Feb 2018
• Primary contact for the company’s Key Accounts for motorcoach tours in the regions of West, Southwest, National Parks and Hawaii• Provided 24/7 operational support for tours on the road, effectively resolving operational challenges while maintaining and exceeding Clients’ expectations • Supported Product Department and contracted exception hotels for the current season, as well as dealt with contractual changes requested by the Clients• Reviewed dates and conditions in contracts signed for tours in my region• Collaborated with all Departments to monitor and address quality issues• Assured that our financial objectives were met Show less
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Custom Groups Executive
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Aug 2015 - May 2016
• Designed custom itineraries and customized brochured itineraries for Insight Vacations, Trafalgar, Contiki and direct clients. • Created proposals and costing sheets• Contracted hotels, meals, sightseeing and coaches for accepted itineraries• Built accepted tours in Tropics• Created technical itineraries, operated tours and provided support for Travel Directors• Reconciled of actualized tours
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HelmsBriscoe
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United States
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Hospitality
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700 & Above Employee
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Manager, Global Accounts
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Oct 2014 - Aug 2015
• Independent Meetings Expert Consultant • Responsible for development of own client database and retention of new global accounts • Offered clients event selection, vendor sourcing and contract negotiation services • Developed and maintained relationships with suppliers, such as hotels, convention centers and Convention and Visitor Bureaus • Independent Meetings Expert Consultant • Responsible for development of own client database and retention of new global accounts • Offered clients event selection, vendor sourcing and contract negotiation services • Developed and maintained relationships with suppliers, such as hotels, convention centers and Convention and Visitor Bureaus
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AC Hotels by Marriott
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Spain
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Hospitality
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700 & Above Employee
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Sales Manager for Groups & Events
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Jul 2013 - Jun 2014
• Primary contact of potential clients for venue selection • Conducted site inspections of the venue• Negotiated sales conditions, rates, discounts, attrition, services and added value for customers• Researched competitive market conditions to offer the best values to clients• Prepared proposals, contracts, pro forma invoices and vendors’ orders• Planned sales strategies during sales meetings with the hotel and sales directors
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Event Coordinator
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Feb 2013 - Jun 2013
• Attended all details of events and dealt with last minute changes to ensure the success of clients’ events • Coordinated all departments involved in the event organization and transmitted information from the client
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Reservations Agent
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Oct 2011 - Jan 2013
• Used efficient selling strategies and communication skills while answering accommodation inquiries from clients, travel agencies and booking portals• Informed clients about current promotions, rates, hotel services and room types• Introduced new reservations, changes and cancellations in the hotel software system
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Front Desk Agent
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Feb 2010 - Sep 2011
• Provided professional guest service while performing day-to-day tasks of the front desk department• Handled complaints and solved problems of clients, maintaining the clients’ satisfaction
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Olivia Plaza Hotel
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Spain
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Hospitality
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1 - 100 Employee
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Front Desk Agent
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May 2009 - Nov 2009
• Provided professional guest service while performing day-to-day tasks of the front desk department • Handled complaints and solved problems of clients, maintaining the clients’ satisfaction • Provided professional guest service while performing day-to-day tasks of the front desk department • Handled complaints and solved problems of clients, maintaining the clients’ satisfaction
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Iberostar Playa Gaviotas
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Fuerteventura, Canary Islands, Spain
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Front Desk Agent
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Mar 2008 - Feb 2009
• Provided professional guest service while performing day-to-day tasks of the front desk department • Handled complaints and solved problems of clients, maintaining the clients’ satisfaction • Provided professional guest service while performing day-to-day tasks of the front desk department • Handled complaints and solved problems of clients, maintaining the clients’ satisfaction
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Iberostar Fuerteventura Park
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Fuerteventura, Canary Islands, Spain
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Entertainment Manager
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Sep 2007 - Mar 2008
• Delegated responsibilities and tasks between the entertainment team members • Prepared daily and evening sport and entertainment programs for adults and children • Achieved the hotel’s objectives in guest satisfaction • Delegated responsibilities and tasks between the entertainment team members • Prepared daily and evening sport and entertainment programs for adults and children • Achieved the hotel’s objectives in guest satisfaction
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Hotel Club Jandia Princess
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Spain
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Hospitality
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1 - 100 Employee
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Entertainment Manager
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Jun 2006 - Oct 2006
• Delegated responsibilities and tasks between the entertainment team members • Prepared daily and evening sport and entertainment programs for adults and children • Achieved the hotel’s objectives in guest satisfaction • Delegated responsibilities and tasks between the entertainment team members • Prepared daily and evening sport and entertainment programs for adults and children • Achieved the hotel’s objectives in guest satisfaction
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Hotel Fuerte Conil-Costa Luz
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Spain
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Hospitality
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1 - 100 Employee
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Entertainer
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May 2005 - Oct 2005
• Organized games, competitions, sports and cultural activities for adults and children • Took part in evening entertainment shows and organized the mini disco for children • Organized games, competitions, sports and cultural activities for adults and children • Took part in evening entertainment shows and organized the mini disco for children
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Terra Maris Hotel
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Crete, Greece
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Entertainer
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Mar 2004 - Oct 2004
• Organized games, competitions, sports and cultural activities for adults and children • Took part in evening entertainment shows and organized the mini disco for children • Organized games, competitions, sports and cultural activities for adults and children • Took part in evening entertainment shows and organized the mini disco for children
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Education
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2002 - 2007
Matej Bel University
Master's degree, Hotel management -
1998 - 2002
Obchodná Akadémia Trenčín (Business Academy)
Baccalaureate, Economics and accounting -
Continuing Education
Community
