Experience

Beacon Funding

• United States
• Financial Services
• 1 - 100 Employee

• Sales Supervisor

  • Jul 2019 - Present



ABSOLUTELY CHICAGO SEGWAYS, LLC

• United States
• Translation and Localization
• 1 - 100 Employee

• Managing Member/General Manager/Tour Guide

  • Nov 2011 - Present

  • Oversee all business activities in Chicago’s competitive tourism market for Segway Tours, Segway Sales, and Bike Rentals as the company’s GM • Conducts all hiring, staffing, training, and HR Management for a team of 35 including yearly seasonal staff • Developed comprehensive training systems to reduce new staff training time by 50% while maintaining a higher standard of safety and customer experience. This created a shorter training cycle and increased revenue per employee at the fastest pace • Helped grow the company to be consistently one of the top 3 tour companies in Chicago on TripAdvisor • In the wake of declining tour market (20% since 2015) stayed ahead by 15% in comparison by strategically implementing dealership and adding product services • Continuously improved quantity and quality of services offered to remain as a top-rated customer centric tour organization in Chicago • Helped dealership achieve Segway prescribed product and service standard to exceed customer expectations Show less



Freelance Theatre and Film Creator

• IL, NY, CO, KY, and various tours

• Divisor/Writer/Actor

  • Jun 2005 - Present

  • Created/developed two landmark productions that have toured 21 states over 4 years with Theatre Unspeakable as a devising ensemble member • Performed roles for audiences as large as 2000 • Lead performance teams in rehearsals and performances as director and cast captain • Created/developed two landmark productions that have toured 21 states over 4 years with Theatre Unspeakable as a devising ensemble member • Performed roles for audiences as large as 2000 • Lead performance teams in rehearsals and performances as director and cast captain



Various Customer Service Companies

• IL, NY, CO

• Customer Service Ambassedor

  • May 1997 - May 2012

  • Provided service in 6 vastly different restaurants as a server working with a high variety of clientele • Help maintain a customer centric atmosphere in a variety of retail and service environments • Trained new servers standards of service for several different companies • Provided service in 6 vastly different restaurants as a server working with a high variety of clientele • Help maintain a customer centric atmosphere in a variety of retail and service environments • Trained new servers standards of service for several different companies