Experience

Red Clay Consulting

• United States
• Information Technology & Services
• 100 - 200 Employee

• Senior Consultant

  • Feb 2018 - Present

• Consultant

  • Feb 2016 - Feb 2018

• Associate Consultant

  • Jul 2014 - Feb 2016

  As a consultant at Red Clay Consulting, I am responsible for defining, documenting, reviewing project requirements and use cases, leading requirements-gathering workshops, creating and comprehending requirements, and providing technical and functional solutions through written and verbal communication. Additionally, I am responsible for managing the project design mapping of client requirements to the technical solution, writing QA documents, configuring Oracle Utilities software, thoroughly testing code, documenting test results, and providing production support.



Cbeyond - now a Birch Company

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Process Excellence Co-op

  • Aug 2012 - Dec 2013

  Core responsibility was to drive end-to-end process improvement within Customer Support. Key activities included leading projects using Lean Six Sigma principles, performing analytics, building analytical reports, and communicating readouts to management. Main function and projects included:• Ad Hoc Data Support for Call Center Metrics• Weekly Key Performance Indicator Reports and Analysis Support • Business Intelligence Dashboard Creation and Maintenance• Total Cloud Phone Systems Customer Interaction Analysis• Agent Tenure Analysis• Troubleshooting Process Streamlining Projects• Call Center Interaction Analysis for Multiple Products and Troubles



Cbeyond - now a Birch Company

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Quality Assurance Co-op

  • Jan 2012 - May 2012

  Create, update, maintain process maps for 17 departments and teams using Visio Create, update, maintain process maps for 17 departments and teams using Visio



Alcan Cable Company

• Chinese Website Project Operator

  • Mar 2011 - Apr 2011

  • Co-created new Chinese website for Alcan Cable that followed their global standards• Interfaced with U.S. and Chinese teams with the knowledge transfer; translated information into Chinese• Developed the website 4 weeks ahead of schedule within budget • Co-created new Chinese website for Alcan Cable that followed their global standards• Interfaced with U.S. and Chinese teams with the knowledge transfer; translated information into Chinese• Developed the website 4 weeks ahead of schedule within budget