Experience

Desjardins Insurance Agents

• Canada
• Insurance
• 700 & Above Employee

• Claim Advisor

  • Jun 2023 - Present

  Ottawa, Ontario, Canada • Acted as the main liaison for customers, establishing and nurturing strong business connections resulting in a 15% increase in customer retention and loyalty. • Collaborated closely with sales agents and service providers to streamline the resolution of claims, resulting in a 30% reduction in claim resolution time. • Effectively managed low-complexity property insurance claims and diverse auto insurance claims, achieving a 20% increase in claims processed per month. •… Show more • Acted as the main liaison for customers, establishing and nurturing strong business connections resulting in a 15% increase in customer retention and loyalty. • Collaborated closely with sales agents and service providers to streamline the resolution of claims, resulting in a 30% reduction in claim resolution time. • Effectively managed low-complexity property insurance claims and diverse auto insurance claims, achieving a 20% increase in claims processed per month. • Conducted comprehensive investigations to evaluate damage, estimate expenses, assess reports, and ascertain equitable settlement figures, leading to a 96% in claims accuracy. • Achieved customer satisfaction by settling claims in accordance with organizational standards and contractual obligations, resulting in a 97% increase in positive customer feedback.

• Property and Casualty Insurance agent

  • May 2021 - Jun 2023

  Ottawa, Ontario, Canada - Developed and nurtured robust customer relationships through effective onboarding and introduction of diverse insurance products, leading to a 20% boost in individual customer retention rates. - Achieved and sustained an impressive Net Promoter Score (NPS) of 10 by consistently delivering exceptional customer service, promptly addressing inquiries and concerns, resulting in a 25% increase in customer referrals. - Proactively resolved customer disputes by offering innovative… Show more - Developed and nurtured robust customer relationships through effective onboarding and introduction of diverse insurance products, leading to a 20% boost in individual customer retention rates. - Achieved and sustained an impressive Net Promoter Score (NPS) of 10 by consistently delivering exceptional customer service, promptly addressing inquiries and concerns, resulting in a 25% increase in customer referrals. - Proactively resolved customer disputes by offering innovative solutions, while actively assisting clients with policy renewals, thereby fostering strong loyalty and retention, resulting in a 10% reduction in churn rate. - Demonstrated keen business acumen by identifying and capitalizing on cross-selling opportunities to drive revenue growth, while effectively promoting product awareness among customers, resulting in a 18% increase in revenue from cross-selling efforts.



Riverside Court Medical Clinic

• Canada
• Medical Practices

• Medical Office Administrative assitant

  • Oct 2020 - May 2021

  Ottawa, Ontario, Canada • Handled patient phone calls and inquiries, conducted preliminary medical records assessment, prepared patient medical files, and updated patient information in the database. • Answered an average of 50 calls daily, maintained a response rate of 95%, updated patient records with a 95% accuracy rate. • Utilized computer systems and software to maintain patient and billing information and enhanced the accuracy of the medical billing process by verifying patient and insurance… Show more • Handled patient phone calls and inquiries, conducted preliminary medical records assessment, prepared patient medical files, and updated patient information in the database. • Answered an average of 50 calls daily, maintained a response rate of 95%, updated patient records with a 95% accuracy rate. • Utilized computer systems and software to maintain patient and billing information and enhanced the accuracy of the medical billing process by verifying patient and insurance eligibility. • Created and maintained confidential medical records for over 10000 patients, managed appointment scheduling of medical staff, and maintained patient and medical staff calendars. Show less



Lancaster Medical Clinic

• Canada
• Medical Practices
• 1 - 100 Employee

• Medical Administrative Assistant

  • Sep 2019 - Sep 2020

  Ottawa, Ontario, Canada • Created and managed patient medical records, ensuring accuracy by consistently adhering to PHIPA regulations, leading to an increased patient satisfaction rating. • Efficiently managed high - volume flu clinic by handling 12+ patients per hour. • Maintained patients' satisfaction with forward-thinking strategies focused on addressing patients’ needs and resolving concerns. • Accurately processed financial transactions and insurance information for medical billing.