Experience

Baillie Gifford

• United Kingdom
• Financial Services
• 700 & Above Employee

• IT Support Analyst

  • Dec 2019 - Present



Clyde & Co

• United Kingdom
• Law Practice
• 700 & Above Employee

• Global Service Specialist

  • Apr 2019 - Dec 2019

• Deskside Support

  • Feb 2018 - Apr 2019

  Providing 2nd line deskside and remote technical and operational support, to all Clyde & Co users.Ensuring that all calls escalated from the IT Service Desk in London are resolved promptly and efficiently, working within agreed SLA targets.



Addleshaw Goddard

• United Kingdom
• Law Practice
• 700 & Above Employee

• IT System Analyst

  • May 2017 - Feb 2018

  My new position as an IT service desk Analyst at Addleshaw Goddard involves being the first line support to everyone in the firm. The day to day tasks involved logging incidents and queries with SUCM, supporting Windows 7 and supporting all applications the employees use such as Elite, Carpe Diem, Bighand, Windows phone, Cisco and Mitel Telephone systems, blackberries, HighQ and Metastorm. My new position as an IT service desk Analyst at Addleshaw Goddard involves being the first line support to everyone in the firm. The day to day tasks involved logging incidents and queries with SUCM, supporting Windows 7 and supporting all applications the employees use such as Elite, Carpe Diem, Bighand, Windows phone, Cisco and Mitel Telephone systems, blackberries, HighQ and Metastorm.



HBJ Gateley

• United Kingdom
• Legal Services
• 1 - 100 Employee

• IT Sytems Analyst

  • Oct 2015 - Jun 2017

  I have recently received my qualification for SCQF level 6 in IT and Telecoms. This involved doing a one year placement through QA Apprenticeships.With that I have also completed courses for Interconnecting Cisco Networking Devices Part 1, Configuring Windows 7, and Configuring Windows 8 as part of the apprenticeship. My daily duties are too provide 1st line support to all staff working at HBJ Gateley, log any incidents or calls made, provide assistance in setting up video conferencing and presentations and report and solve any hardware or software problems. I am now working towards getting my level 8 diploma in IT and Telecoms.



Dobbies Garden Centres

• United Kingdom
• Retail
• 500 - 600 Employee

• Front end tills/ Customer service representative

  • Oct 2014 - Oct 2015

  Front end tills and customer service assistant. Working and helping customers and dealing with stock on the shop floor. Front end tills and customer service assistant. Working and helping customers and dealing with stock on the shop floor.