Experience

Canadian Fitness Professionals Inc.

• Canada
• Wellness and Fitness Services
• 1 - 100 Employee

• IT Service Desk Analyst

  • May 2022 - Present

  Projects: Website Form Transfer: To enhance ease of editing and ownership transfer, this involved working on transferring canfitpro website forms (D365 Customer Voice forms linked to Power Automate) , into a WordPress environment. Tech Refresh and Hardware Upgrade Coordination: Orchestrated a successful tech refresh initiative, efficiently disposing of outdated equipment, including workstations, printers, laptops, servers, cables, and peripherals through organized e-recycling pickups. Managed the secure disposal of legacy storage devices, servers, HDDs, and SSDs to ensure data integrity and compliance. Collaborated with the IT Manager to implement upgrade plans for improved device performance and efficiency. Duties: -Provided comprehensive technical support to canfitpro end-users through various channels, addressing hardware, software, networking, and other IT-related issues. -Logged and tracked technical issues in canfitpro's IT Service Management (ITSM) solution (FreshService) to maintain accurate historical records and documentation. -Maintained end-user accounts across various systems and software, facilitating onboarding, role changes, and off-boarding processes. -Managed deployment of software updates, including patches for vulnerabilities, utilizing canfitpro's software update and vulnerability management tools (SCCM and Qualys). -Contributed to the creation and maintenance of IT knowledgebase articles within canfitpro's ITSM solution. -Monitored and managed IT assets, ensuring accurate inventory records and proper asset details within the ITSM solution. Show less