Experience

Govstack

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• • Jan 2022 - Present

• • Dec 2019 - Nov 2022



Allianz

• Germany
• Financial Services
• 700 & Above Employee

• Project Manager

  • Mar 2019 - Dec 2019



Manulife

• Canada
• Insurance
• 700 & Above Employee

• IT Project Manager

  • May 2017 - Nov 2018

  • Main point of contact for new automation technologies for adoption by various business units • Worked closely with Development Consultants on developing and applying new patterns for integration work • Produced all required project management documentation, such as project plans, product delivery schedules, estimates, resource plans, status reports, business case financials, etc. • Managed projects ensuring project deliverables are brought in on time, within budget and quality targets • Monitored and reported project health by regularly engaging project sponsors, internal customers, and other stakeholders to ensure good visibility and communication • Worked with sponsors and internal teams to ensure prioritization and alignment of initiatives and that projects meets business and financial goals • Facilitate the identification and resolution of project issues; ensure Issues are raised to the steering committee and solutions are provided for timely decision making • Manage vendor relationships while leading the procurement process for new SOWs (Statement of Work) • Led geographically and culturally diverse cross-functional development and QA teams using Agile process and tools as JIRA and Confluence to track and monitor stories using Kanban and Scrum sprint cycles. • Worked with the product team to develop Centre of Excellence and to drive out roadmap Show less



Sun Life

• Financial Services
• 700 & Above Employee

• Project Manager

  • Apr 2016 - Apr 2017

  - Manage all phases of projects from initiation to post-implementation while leveraging Project Management best practice standards and processes - Create project deliverables, documentation for stage gates, manage budgets that meet/exceed the project sponsor's specified expectations - Develop processes and procedures for brand new line of business engaging the PMO - Engage project stakeholders and communicate project updates effectively to ensure buy in and project success (examples: meetings, status updates, risk management, project plan and estimates and change management) - Effectively manage relationship with vendors to work within budget and schedules - Work with multi-site project teams - Ensure that appropriate processes, tools and techniques are used by the project teams - Develop project plans that effectively align scope, time, cost, quality, resources, risk, communication and procurement in a manner that enables highly coordinated execution and control - Successfully manage and escalate as required project changes, risks, issues and actions by working with project team and then managing up to steering committee for decisions - Leadership, Influencing, and Facilitation skills to coordinate and direct effective meetings for project teams Show less



D2L

• Canada
• E-Learning Providers
• 700 & Above Employee

• Project Manager

  • Jan 2013 - Apr 2016

  • Led complex technical projects by directing cross functional/geographical teams (Deployment, SaaS, NOC) to deliver solutions to external clients to ensure they are on the latest and greatest platform and infrastructure • Managed short and long-term client relationships for upgrades and migrations while monitoring risks, creating mitigation strategies and making decisions • Managed expectations while negotiating and managing conflict with clients for each project • Communicated to multiple stakeholders including Senior Management on project updates/risks/status updates • Created and managed project plans and timelines to successfully meet project requirements • Led implementation projects to deploy site refreshes to multiple clients • Worked with Support team to escalate environment related issues while ensuring clients received regular updates and case closures occurred in a timely manner • Planned projects from inception to post-implementation while ensuring clients are fully aware of the entire process and receive the best experience possible Show less



BlackBerry

• Canada
• Software Development
• 700 & Above Employee

• Junior Project Manager/Project Coordinator

  • Feb 2009 - Aug 2012

  • Executed and supported operational projects with regard to project development and project plans, performing continuous monitoring, and developing project charters, WBS (work breakdown structure) and schedules • Worked with Microsoft suites (Project, Visio, Excel and Word) and internal software and tools • Provided project updates and other relevant information such as status reports to sponsors/stakeholders • Tracked and handled action, risk, change management, dependencies, scope and timeline changes • Gathered business requirements for various teams • Created network diagrams • Planned and coordinated project meetings by providing agendas and meeting minutes • Prepared, tracked and organized all project documents in project document repository • Worked with and understood project management methodologies such as the PMBOK • Planned and organized training sessions • Hired, trained, and supervised co-op students to assist with administrative and process related tasks • Acted as liaison between Training Teams and Customer Service Teams by identifying opportunities and proposing appropriate programs • Assisted with creation and maintenance of communications strategy for the Training Teams by designing and supporting collaborative web based portal • Prepared and hosted multiple business presentations with regard to training programs • Created and maintained reports for Customer Service Representatives detailing key performance indicators • Managed team's documentation system by creating and monitoring all process documentation and ensuring all items are ISO certified Show less



Sun Life Financial Canada

• Project Coordinator

  • May 2004 - Feb 2009

  • Completed project management tasks by gathering and analyzing requirements, creating schedules, handling all coordination aspects per project • Updated documentation, tracked action items and attended meetings to provide updates as required to stakeholders • Worked with different departments involved in individual projects to ensure training and on the job learning documentation are updated • Coordinated and participated in meetings between affected business areas to discuss progress, action and risk items, and to ensure target dates are met for individual projects • Worked with Subject Matter Experts to update the appropriate documents accurately and in a timely manner to meet implementation date • Handled customer and advisor requests over the phone and via email in a timely manner by providing excellent customer service skills • Completed process design and testing work • Updated internal team training documentation • Completed troubleshooting issues that arise after implementation Show less



University of Waterloo

• Canada
• Higher Education
• 700 & Above Employee

• Library Clerk

  • Sep 2000 - Apr 2004

  Assisted in the processing of article and book requests made by students, staff and faculty Completed troubleshooting requests with incorrect citations by performing searches online and on various databases Performed shipping and receiving of articles and books Stayed current on University policies and procedures Performed customer service duties at the Circulation Desk Assisted in the processing of article and book requests made by students, staff and faculty Completed troubleshooting requests with incorrect citations by performing searches online and on various databases Performed shipping and receiving of articles and books Stayed current on University policies and procedures Performed customer service duties at the Circulation Desk