Experience

Whisps

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2021 - Present

  • Responsible for all consumer-facing tasks, such as answering daily consumer emails and phone calls. • In charge of cataloging all consumer complaint emails and phone calls into the quality database. And informing of consumer feedback that is received. • In charge of processing sample orders for the sales and marketing team members and processing customers’ purchase orders through Netsuite. • Liaising with warehouse partners and logistics providers to fulfill and coordinate the shipment of orders. • Responsible for submitting weekly CHEP reports, filing Walmart claims, and pulling order reports when needed. • Responsible for mailing out weekly surprise & delight letters and coupon request letters to consumers. • Assisting CSR team members and other company team members with additional tasks when needed. Show less



Scott Global Migration Law Group

• Chicago, IL

• Office Administrator and Receptionist

  • Jul 2019 - Jun 2020

  • Managed day to day office administration and assisted senior attorney. • Answered all incoming phone calls, booked consultations, and greeted incoming clients. • Sorted all incoming and outgoing office mail and did data entry. • Was in charge of ordering office supplies and keeping the office space well organized. • Managed day to day office administration and assisted senior attorney. • Answered all incoming phone calls, booked consultations, and greeted incoming clients. • Sorted all incoming and outgoing office mail and did data entry. • Was in charge of ordering office supplies and keeping the office space well organized.



Artful Lodger Appartments

• Greater Chicago Area

• Graphic Web Designer and Social Media Manager

  • Jun 2019 - Jun 2020

  • Created and designed a new website for Artful Lodger Apartments. • Designed and created a new logo for the business. • Managed and help build a social media presence. • Directed and coordinated photoshoots to be used for marketing materials and on its website. • Updated and added apartment information onto new rental sites. • Created and designed a new website for Artful Lodger Apartments. • Designed and created a new logo for the business. • Managed and help build a social media presence. • Directed and coordinated photoshoots to be used for marketing materials and on its website. • Updated and added apartment information onto new rental sites.



Torrid

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Mar 2019 - Jun 2019

  • Greeting incoming customers and assisting them with finding items, acting as a personal stylist and finalizing sales. • Signing up customers to the membership program and informing them of upcoming store offers. • Maintaining a constant presence on the sales floor to support customer's needs. • Organizing store merchandise and updating floorset to stay up to store and brand standards. • Greeting incoming customers and assisting them with finding items, acting as a personal stylist and finalizing sales. • Signing up customers to the membership program and informing them of upcoming store offers. • Maintaining a constant presence on the sales floor to support customer's needs. • Organizing store merchandise and updating floorset to stay up to store and brand standards.



Christina Greene LLC

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Merchandising/Marketing Intern

  • Jan 2019 - May 2019

  • Assisted in the creation of social media content for Instagram/Facebook and blog posts. • Wrote out new product descriptions and coming up with new product names. • Customer and Influencer outreach through email and social media and website maintenance. • Cataloged in-store stock merchandise. • Organized and tagged merchandise for the 2019 Houston Livestock Show and Rodeo. • Assisted in the creation of social media content for Instagram/Facebook and blog posts. • Wrote out new product descriptions and coming up with new product names. • Customer and Influencer outreach through email and social media and website maintenance. • Cataloged in-store stock merchandise. • Organized and tagged merchandise for the 2019 Houston Livestock Show and Rodeo.



Brainy Learning Club

• Houston, Texas Area

• Social Media Content Creator

  • Oct 2018 - Nov 2018

  • Created Facebook advertisements. • Greeted incoming parents and students. • Part-time receptionist. • Created Facebook advertisements. • Greeted incoming parents and students. • Part-time receptionist.



Hang Accessories Inc

• United States

• Remote Part-time Intern

  • Oct 2018 - Nov 2018

  (Worked from Houston, TX) • Created a new social media strategy and content for brand growth. • Researched new influencers, bloggers, brands, and PR leads to collaborate with. • Built engagement with Instagram influencers and bloggers matching the brand's aesthetic. • Researched and pitched new product development ideas (Two of my product ideas have continued to be sold and manufactured). • Analyzed and pitched new ideas to aid in the brand's growth and help the brand enter new markets. Show less



Christina Greene LLC

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Part Time Marketing and Merchandising Intern

  • Jun 2017 - Aug 2017

  • Assistant to the Merchandise Manager, Sales Director, and Owner. • Tracked in-store, display & stocked merchandise. • Managed customer phone inquiries, online inventory/orders & retail/wholesale shipments. • Arranged in-store jewelry displays and assisted photo-shoots and styled models. • Produced and shot – “Making of the CG Fall 2017 Collection” video distributed to all CG customers, retailers, and Instagram and shown at the 2017 Houston Livestock Show and Rodeo. • Assistant to the Merchandise Manager, Sales Director, and Owner. • Tracked in-store, display & stocked merchandise. • Managed customer phone inquiries, online inventory/orders & retail/wholesale shipments. • Arranged in-store jewelry displays and assisted photo-shoots and styled models. • Produced and shot – “Making of the CG Fall 2017 Collection” video distributed to all CG customers, retailers, and Instagram and shown at the 2017 Houston Livestock Show and Rodeo.



Urban Outfitters Georgia

• Savannah, Georgia Area

• Urban Outfitters Collaboration

  • Jan 2017 - Feb 2017

  • Under specications provided to me by the company, I created visual narratives for Urban Outtters branded campaign “#UOLoveStories”. • UO posted one of my GIFs & one of my Cinemagraphs to OU’s Instagram, Twitter & Facebook feeds for OU’s 2017 Valentine’s Day campaign. Link to full project: https://www.behance.net/cleiva201704 New Media Methods for Retail and Digital Spaces FASM 311 class, Professor Betancur. • Under specications provided to me by the company, I created visual narratives for Urban Outtters branded campaign “#UOLoveStories”. • UO posted one of my GIFs & one of my Cinemagraphs to OU’s Instagram, Twitter & Facebook feeds for OU’s 2017 Valentine’s Day campaign. Link to full project: https://www.behance.net/cleiva201704 New Media Methods for Retail and Digital Spaces FASM 311 class, Professor Betancur.



Basicos de Honduras

• Tegucigalpa, Honduras

• Branding and Marketing Assistant

  • Jun 2016 - Aug 2016

  • As Assistant to Basiko’s Branding and Marketing team, researched wholesale, retail & export markets and competition for Basiko’s foodstu products. • Trained & directed a new graphic design team to create new retail packaging, logo & character for Basiko’s largest-selling retail product, Arroz Diplomatico. • Created an online presence & advertising for Basiko’s new social media sites feeds. • Trained Basiko’s team to maintain their social media presence & grow online sales. • As Assistant to Basiko’s Branding and Marketing team, researched wholesale, retail & export markets and competition for Basiko’s foodstu products. • Trained & directed a new graphic design team to create new retail packaging, logo & character for Basiko’s largest-selling retail product, Arroz Diplomatico. • Created an online presence & advertising for Basiko’s new social media sites feeds. • Trained Basiko’s team to maintain their social media presence & grow online sales.



Basicos de Honduras

• Honduras

• Marketing Intern/Assistant

  • Dec 2015 - Dec 2015

  • Assistant Intern to the Head of the Branding and Marketing team. • Created multi-media campaigns, advertising & social media for their Christmas marketing season advertisements & social media posts. • Assistant Intern to the Head of the Branding and Marketing team. • Created multi-media campaigns, advertising & social media for their Christmas marketing season advertisements & social media posts.



Mediatica TV

• Honduras

• Intern

  • Dec 2014 - Dec 2014

  Summer Intern for national magazine-format TV show. Researched and supported graphics and music design. Summer Intern for national magazine-format TV show. Researched and supported graphics and music design.



World Gospel Outreach

• Honduras
• Non-profit Organizations
• 1 - 100 Employee

• Paid Interpreter

  • Jun 2012 - Jun 2014

  Vacations as translator for U.S medical brigades in high-violence, low-income urban neighborhoods and poor villages. Assisted dental teams, deloused children and taught basic hygiene. Organizers told me I was the most requested interpreter by the visiting American doctors and have asked me to continue serving in my upcoming semesters off. Vacations as translator for U.S medical brigades in high-violence, low-income urban neighborhoods and poor villages. Assisted dental teams, deloused children and taught basic hygiene. Organizers told me I was the most requested interpreter by the visiting American doctors and have asked me to continue serving in my upcoming semesters off.