Manage IT Service Technician

• Nov 2022 - Present

System Administrator

• Jul 2021 - Nov 2022

• Coordinate backups and archives to coincide with department’s schedule. • Provide technical support by assisting with the operational information about servers’ hardware and operating systems software. • Perform daily task such as making sure backups completed successfully and managing the storage systems. • Assist in the administration of the image retrieval and document management systems. • Coordinate backups and archives to coincide with department’s schedule. • Provide technical support by assisting with the operational information about servers’ hardware and operating systems software. • Perform daily task such as making sure backups completed successfully and managing the storage systems. • Assist in the administration of the image retrieval and document management systems.

IT Systems Technician, SR

• Sep 2018 - Jun 2021

• Installs information technology hardware and software, telecommunications and network equipment, as well as perform network wiring and cabling as assigned or directed.• Monitors task incidents, and requests assigned or designated in the departments IT service ticket management systems.• Assists department end users in the proper usage, administration, and maintenance of IT hardware and software systems.• Maintains equipment accountability using department’s designated assets resource tracking system to ensure that all assigned IT assets are accounted for. Show less

IT Systems Technician

• Aug 2017 - Sep 2018

• Troubleshoot via phone and remotely utilizing current tools such as LanSweeper and Remote Desktop to include hardware (pc’s, laptops, servers, printers, scanners, and monitors).• Assist users in a courteous manner, imparting knowledge and guidance for them to complete their tasks with hardware\software available. • Configure, setup, and manage user accounts in Active Directory. Remotely configure communications software such as EXTRA, 3270 mainframe, printers and associated drivers.• Records required customer and problem information in the ServiceNow Ticket System. Updates tickets with appropriate journal entries of activities, and resolves tickets with well documented resolution entered upon completion of the job.• Provide day-to-day technical support by responding to requests for technical assistance via e-mail, phone, in-person or remote support. Show less

Computer Operator

• May 2016 - Aug 2016

• Monitored the batch job schedules and data backups to ensure successful completion of all jobs. • Monitored various computer systems, applications, consoles and dashboards to ensure processing schedules and systems availability is being met. • Performed advance level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures with minimal supervision. • Performed media (tape) movement in and out of tape libraries and offsite storage. Show less

Support Specialist Intern

• Jun 2015 - Aug 2015

• Assisted in installing, configuring and maintaining University owned Mac and PC hardware, software and peripherals, academic based A/V and video conferencing equipment. • Installed, upgraded, and maintained hardware including computer systems, scanners, printers, network switches. • Communicated electronically or in person with computer users experiencing difficulties to determine, diagnose, and resolve problems onsite or remotely. • Assisted in troubleshooting network issues, reformatting computers and replacing hardware components around the University Campus. Show less