Senior Member Success Specialist

• Sep 2020 - Present

Freight Coordinator, Office Administrator

• Dec 2019 - Sep 2020

- Processes and documents client payments- Converts sales order to invoices and creates shipping labels - Orders office and warehouse supplies as needed- Assists president of company with factoring requests, document uploads, and credit card batches- Gathers LTL rates from freight brokers and carriers for optimal shipping experience for clients- Implemented email marketing - Processes and documents client payments- Converts sales order to invoices and creates shipping labels - Orders office and warehouse supplies as needed- Assists president of company with factoring requests, document uploads, and credit card batches- Gathers LTL rates from freight brokers and carriers for optimal shipping experience for clients- Implemented email marketing

Marketing Coordinator

• Feb 2018 - Aug 2019

- Worked in a fast paced environment and coordinated multiple projects with varying deadlines.- Collaborated with Human Resources, Project Management, Provider Relations, and Sales.- Copywriting B2C and B2B blogs, formal RFP/RFQ responses, as well as creating content for internal company blog to promote company culture.- Collaborated with staff to plan, strategize, and produce RFP and RFQ responses.- Proficient with Microsoft Office programs (e.g. Word, Excel, Outlook, and PowerPoint.)- Experienced with Adobe Creative Suite programs (e.g. Illustrator, Photoshop, Premiere, and InDesign.)- Experienced with Mailchimp.- Experienced with event coordination for 30+ guests broker events.- Handled inventory, budgeting, and shipping for Marketing and Sales supplies.- Proficient with Quest Analytic program to run geographic access reports.- Member inter-departmental communications group, leadership group, and event committee.- Awarded four company awards for going above and beyond and three

Appeals Coordinator

• Jul 2017 - Feb 2018

- Handled time sensitive cases in an efficient and accurate manner.- Created files in multiple systems and handled PHI documents with care.- Adhered to all HIPPA guidelines.- Accurate data entry with fast typing capability (average 80 WPM.)- Sent files to professional consultants for review and documenting results.- Sent acknowledgment and resolution letters to members and provider offices.- Created letter templates for customized resolution letters.- Familiar with clinical documents (x-rays, narratives, perio-charts, etc.)- Created Standard Operating Procedures (SOPs) for multiple departments.

Member Services Representative

• Aug 2016 - Jul 2017

- Providing consistent and excellent customer service.- Addressing customer inquiries in a timely and accurate manner.- Answering approximately 30-70 calls a day.- Verifying eligibility and patient contact information.- Troubleshooting issues and resolving complaints.- Escalating problems to the appropriate department to prevent recurring problems.- Developing personal organization and multitasking skills in a fast paced environment.

Assistant Manager

• Oct 2013 - Jan 2017

- Opened and closed store.- Trained new employees.- Assigned duties to employees and followed up to ensure completion.- Handled card and cash transactions.- Completed deposits for store at the end of the day.- Provided consistent and excellent customer service.- Completed inventory and stocking. - Opened and closed store.- Trained new employees.- Assigned duties to employees and followed up to ensure completion.- Handled card and cash transactions.- Completed deposits for store at the end of the day.- Provided consistent and excellent customer service.- Completed inventory and stocking.

Team Leader

• Aug 2013 - Feb 2016

- Handled customer service related issues in person or via phone call.- Provided consistent and excellent customer service.- Photographed all company events and produced creative promotional pieces on white board.- Assigning tasks to employees to refine workflow.- Trained new employees.- Audited and graded phone calls for quality purposes. - Handled customer service related issues in person or via phone call.- Provided consistent and excellent customer service.- Photographed all company events and produced creative promotional pieces on white board.- Assigning tasks to employees to refine workflow.- Trained new employees.- Audited and graded phone calls for quality purposes.