Experience

LodgeWorks Partners, L.P.

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Jul 2016 - Present

  • Contributed in all pre-opening duties to get hotel ready for the public; since opening we have consistently been ranked in the top 5 hotels in Arlington via Trip Advisor • Assist in interviewing, hiring, & training of front office employees, & provide on-going coaching, communication, & motivation of the front desk staff • Responsible for all scheduling front office positions: front desk, gallery host, bartender, cooks • Work with the General Manager and sales department to direct… Show more • Contributed in all pre-opening duties to get hotel ready for the public; since opening we have consistently been ranked in the top 5 hotels in Arlington via Trip Advisor • Assist in interviewing, hiring, & training of front office employees, & provide on-going coaching, communication, & motivation of the front desk staff • Responsible for all scheduling front office positions: front desk, gallery host, bartender, cooks • Work with the General Manager and sales department to direct the inside sales efforts, including reservations/inquiry call training for front desk staff. • Act as a liaison between the sales department and the front desk to ensure open and accurate communications regarding large events, group bookings, guest issues, etc. • Responsible for filling in duties from employee shortages occur in various positions including bartending and housekeeping when needed • Ensure that all guests have exceptional experiences during their travels and stay Show less • Contributed in all pre-opening duties to get hotel ready for the public; since opening we have consistently been ranked in the top 5 hotels in Arlington via Trip Advisor • Assist in interviewing, hiring, & training of front office employees, & provide on-going coaching, communication, & motivation of the front desk staff • Responsible for all scheduling front office positions: front desk, gallery host, bartender, cooks • Work with the General Manager and sales department to direct… Show more • Contributed in all pre-opening duties to get hotel ready for the public; since opening we have consistently been ranked in the top 5 hotels in Arlington via Trip Advisor • Assist in interviewing, hiring, & training of front office employees, & provide on-going coaching, communication, & motivation of the front desk staff • Responsible for all scheduling front office positions: front desk, gallery host, bartender, cooks • Work with the General Manager and sales department to direct the inside sales efforts, including reservations/inquiry call training for front desk staff. • Act as a liaison between the sales department and the front desk to ensure open and accurate communications regarding large events, group bookings, guest issues, etc. • Responsible for filling in duties from employee shortages occur in various positions including bartending and housekeeping when needed • Ensure that all guests have exceptional experiences during their travels and stay Show less



The Clifton

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent & Banquet Events

  • Jul 2011 - Jul 2015

  • Responsible for booking guest reservations and checking guests in and out; all guests checking in were given a personalized tour of the entire property and grounds • Coordinated all room service requests through the restaurant, made sure all special requests were granted with the highest standards required • Offered personalized concierge service to all guests, which included making reservations offsite, winery tours, travel arrangements, special deliveries, special food or beverage… Show more • Responsible for booking guest reservations and checking guests in and out; all guests checking in were given a personalized tour of the entire property and grounds • Coordinated all room service requests through the restaurant, made sure all special requests were granted with the highest standards required • Offered personalized concierge service to all guests, which included making reservations offsite, winery tours, travel arrangements, special deliveries, special food or beverage requests, etc. • Assisted the service staff for large wedding events of 250 people or more which included 7-10 course Chef’s Tasting Menus with wine pairings • Ensured guest experience satisfaction by conducting follow up surveys; whenever an issue arose I was responsible for making sure the guest was taken care of and that they left satisfied Show less • Responsible for booking guest reservations and checking guests in and out; all guests checking in were given a personalized tour of the entire property and grounds • Coordinated all room service requests through the restaurant, made sure all special requests were granted with the highest standards required • Offered personalized concierge service to all guests, which included making reservations offsite, winery tours, travel arrangements, special deliveries, special food or beverage… Show more • Responsible for booking guest reservations and checking guests in and out; all guests checking in were given a personalized tour of the entire property and grounds • Coordinated all room service requests through the restaurant, made sure all special requests were granted with the highest standards required • Offered personalized concierge service to all guests, which included making reservations offsite, winery tours, travel arrangements, special deliveries, special food or beverage requests, etc. • Assisted the service staff for large wedding events of 250 people or more which included 7-10 course Chef’s Tasting Menus with wine pairings • Ensured guest experience satisfaction by conducting follow up surveys; whenever an issue arose I was responsible for making sure the guest was taken care of and that they left satisfied Show less