Experience

Woman Corp

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Member

  • Nov 2022 - Present



Ogilvy

• United States
• Advertising Services
• 700 & Above Employee

• Account Executive

  • Oct 2021 - Present

  Assisting in managing operations for a global client with multiple international hubs and partners. Assisting in managing operations for a global client with multiple international hubs and partners.



Freelance

• Caregiver

  • Apr 2020 - Jun 2021

  Cared for terminally ill family member. Cared for terminally ill family member.



Winston Flowers

• Retail
• 1 - 100 Employee

• Client Services Operations Specialist

  • Mar 2017 - Dec 2019

  Managed website orders and related follow-ups, while collecting data to developing client relationships by identifying and growing sales opportunities.Assisted clients via web and phone to ensure best service and practices.Communicated with cross-functional teams to best assist clients and build upon current practices.Trained new team members and developed existing employees as to the role of operations and client services.

• Client Service Associate

  • Feb 2017 - Feb 2017

  Establishing and maintaining client relationships.Inbound phone sales relating to deliveries and events.Upholding service standards while assisting clients with product selection and troubleshooting issues.



Town Sports International

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Assistant Manager (BFX Studio)

  • Jun 2015 - Feb 2017

  Maintaining and leveraging class schedule maintenance platforms to be used by clients. Creating processes and systems to increase efficiency and productivity; as well as staff training. Ensuring clients experience exemplary customer service. Owning inventory management and organization of products. Maintaining and leveraging class schedule maintenance platforms to be used by clients. Creating processes and systems to increase efficiency and productivity; as well as staff training. Ensuring clients experience exemplary customer service. Owning inventory management and organization of products.



CredibleCravings

• Wellness and Fitness Services
• 1 - 100 Employee

• Social Media Manager

  • Mar 2013 - Jan 2016

  Acting as consultant on social media and product design for perinatal nutritional start-up. Promoting product as brand ambassador. Working directly with the founder to activate, interact, and grow client base. Managing online presence and developing social media strategy across multiple channels with a grassroots strategy Acting as consultant on social media and product design for perinatal nutritional start-up. Promoting product as brand ambassador. Working directly with the founder to activate, interact, and grow client base. Managing online presence and developing social media strategy across multiple channels with a grassroots strategy



Cartera – A Rakuten Company

• Technology, Information and Internet
• 1 - 100 Employee

• Digital Account Coordinator

  • Mar 2014 - Dec 2014

  Responsible for execution of cross-channel marketing campaigns for major airlines and financial institutions. Supporting daily client-specific marketing initiatives. Owning the creation and management of marketing campaigns while ensuring brand guidelines for execution, copywriting and imagery are followed. Managing quality-assurance efforts and rolled-out campaigns across various channels (Web, Social, Email, Print). Clients include United Airlines, Delta Airlines, Alaska Airlines, CyberMonday.com, and HigherOne.



HSN

• United States
• Retail
• 700 & Above Employee

• Backstage Visual Coordinator

  • Nov 2011 - Jan 2013

  Prepping, testing, and displaying products that would be shown and demonstrated on live television; in addition to working the live show. Working with a large range of internal and external groups, including many high-profile clients from a diverse range of products. Prepping, testing, and displaying products that would be shown and demonstrated on live television; in addition to working the live show. Working with a large range of internal and external groups, including many high-profile clients from a diverse range of products.



HSN

• United States
• Retail
• 700 & Above Employee

• Digital Marketing Intern

  • Jan 2010 - Apr 2010

  Maintaining affiliate networking programs and creating monthly newsletter. Updating and developing emails to better reach customers. Tracking customer email patterns and managing testing and development processes. Maintaining affiliate networking programs and creating monthly newsletter. Updating and developing emails to better reach customers. Tracking customer email patterns and managing testing and development processes.