Operations Specialist

• Jun 2021 - Present

Operations Specialist

• Jan 2020 - Jun 2021

Division Regulatory Specialist

• Mar 2016 - Jan 2020

The Division Regulatory Specialist will conduct field audits to ensure compliance with state regulations and conduct related trainings for Executive Directors. This role will work with multiple partners including but not limited to state regulatory agencies, support center, regional, and divisional teams. Due to the large geographic territory of each Division and the variety of assistance that each community may need, the Operations Specialist may function as an interim Executive Director as needed and will be expected to work a flexible schedule and be willing to travel on a routine basis

Program Coordinator CancerCare

• Apr 2015 - Apr 2016

• Work very closely on a daily basis with the Oncology Nurse Experts • Answer, service, and document all incoming calls • Complete member registration and distribute to case manager when needed • Charting in electronic health record • Verify insurance eligibility • Locate and coordinate care with providers as needed under the direction of the assigned case manager. • Provide support and resource links to members in need • Contact and interface with medical facilities to request confidential medical information. • Speak with and support patients frequently while understanding their medical concerns. • Represent INTERLINK as a healthcare professional at all times. • Maintain all forms and member spreadsheets for accuracy and current information.

Executive Director

• Jun 2012 - Nov 2014

Complete management oversight of day to day operations in a 96 bed assisted living community. Staff management of 45+. Budgetary compliance. State regulatory compliance. Scheduling, hiring, terminating, coaching/training, resident assessments and service planning. Forecasting annual budget expenditures to include “cap-ex” items. Event planning for residents, staff and occasional political visitors. Occupancy. Incident investigation, tracking, trending and reporting. Conflict resolution and mediation. Regulatory consultant to Vancouver Housing Authority during the completion of our 7 million dollar remodel.

Resident Care Coordinator

• 2009 - 2012

Design and implement care procedures for 60 memory care residents. Staff management of 40+. Scheduling, assessments and service planning. Budgetary compliance per department. Interviewing and training of new hires. Teaching the medication administration class. Ordering medical supplies. Sales and marketing. Care conferencing. Design and implement care procedures for 60 memory care residents. Staff management of 40+. Scheduling, assessments and service planning. Budgetary compliance per department. Interviewing and training of new hires. Teaching the medication administration class. Ordering medical supplies. Sales and marketing. Care conferencing.

Lead Medication Tech

• Jun 2007 - Aug 2009

Medication Administration for an 80 bed assisted living community. Floor supervisor. Charting and documentation. Wound care. Monitoring residents for change of condition. Train new med techs. Provide input to management regarding resident services and needs for care planning. Medication Administration for an 80 bed assisted living community. Floor supervisor. Charting and documentation. Wound care. Monitoring residents for change of condition. Train new med techs. Provide input to management regarding resident services and needs for care planning.